Can't see ministering assignments

Before today, all of the ministering assignments showed up under "reports." With the latest update, that now seems to be gone. Did it move to a new place and I just missed it? I am in the primary leadership, not relief society or elders quorum, but I used to use this functionality all the time and will be sad if it is gone.

Ministering now appears in LCR under its own heading. According to the Access Table the Primary Presidency does have access.

Ministering used to show up in LDS Tools, but after a sync, it disappeared.

But I found a update in the Google play store, applied it, synced again, and all is good.

I cannot see ministering on Galaxy note 5.
I have uninstalled and reinstalled multiple times.
Still cannot see it

I am having the same problem since I recently updated. My app is set to auto update but besides that I do not see a way to find an update on the Google Play store. Has anyone found a solution?

lajackson wrote:

1marquisstanley wrote:This is good for the priesthood/Elders Quorum who have access to LCR menu - What about sister members? How do we find our assignments?

Not all elders have access to LCR. It is only available to leaders and the Relief Society presidency. Those who do not have those callings, elder or sister, do not have access.

If you use LDS Tools, however, you should be able to select your name in the Directory and see your ministering assignments under the Ministering tab.

I have the latest version of lds tools but can't seem to see any ministering tab on my Samsung 8 to see my assignment...I'm sure it's user error but can't seem to find it anywhere . when I click on my name under directory I see name household calling contact and membership info...but can find anything about ministering info...I have 3.5 version... thoughts?

I'm having the same problem on LDS Tools. My counselors are able to see the new Ministering Reports, but as the Elders Quorum President I cannot see it anymore in the LDS Tools app on my Android device. Both my counselors on on iPhones. I tried reinstalling the app last night and still cannot see those reports.

For Android, make sure you're running LDS Tools 3.5.0 or later. The new ministering application handles data differently and older versions of LDS Tools don't know how to handle the new data.

scgallafent wrote:For Android, make sure you're running LDS Tools 3.5.0 or later.

And it appears the minimum level of Android has changed. For example, 3.5.0 isn't available for Android 4.4.

russellhltn wrote:

scgallafent wrote:For Android, make sure you're running LDS Tools 3.5.0 or later.

And it appears the minimum level of Android has changed. For example, 3.5.0 isn't available for Android 4.4.

There were some technical needs that forced a move to Lollipop (Android 5). We knew that meant that ministering data would only be available to users on Lollipop (Android 5) or later. I was in a meeting where there was some review of how many people would be affected based on our current data regarding usage, so there was consideration of how many people would be affected and in what way.

I have the latest version of lds tools but can't seem to see any ministering tab on my Samsung 8 to see my assignment...I'm sure it's user error but can't seem to find it anywhere . when I click on my name under directory I see name household calling contact and membership info...but can find anything about ministering info...I have 3.5 version... thoughts?

I and my husband are having this same issue. Android 6.0.1, Samsung Galaxy S5. How do we resolve this?

Use the in-app feedback to send a report. That sends additional information to help diagnose the problem.

Having the exact same issue

I used to be able to see the ministering assignments on my lds tools app, however, I recently can't find this section anymore on my android.

medgerly wrote:I used to be able to see the ministering assignments on my lds tools app, however, I recently can't find this section anymore on my android.

See this post for possible reasons for android users.

Hi scgallafent,

You seem to be in the know. Why does lds tools no longer sync on my fire tablet?

mspart wrote:Why does lds tools no longer sync on my fire tablet?

Based on other posts in the Forum (see this post and previous posts in that same topic), it appears that LDS Tools on Kindle devices is no longer supported and the software has been removed from the Kindle store.

The Ministering portion of LDS Tools is new software and was written to support the security requirements of Google (and Apple). This has likely contributed to LDS Tools no longer working on Kindle devices.

scgallafent works in the same building as the LDS Tools developers and runs into them from time to time. He has shared many of his insights here at the Forum. If he runs into any more information in what little spare time he has, I am sure he will share. He has been very good about that.

Thank you for your answer lajackson,

I just don't understand why the church is not coming forth with this. Not fair that they know they caused us a problem and not say anything. They could say, sorry, but we just can't do security and have it be on Fire tablets, or they could say, we are working on it and our intent is to make it happen in 3 weeks. Something. As the Elders Quorum President in my ward, I rely on this being on my fire tablet. This is a huge disadvantage for me.

mspart wrote:I just don't understand why the church is not coming forth with this. Not fair that they know they caused us a problem and not say anything. They could say, sorry, but we just can't do security and have it be on Fire tablets, or they could say, we are working on it and our intent is to make it happen in 3 weeks. Something. As the Elders Quorum President in my ward, I rely on this being on my fire tablet. This is a huge disadvantage for me.

From what little I have heard, I'm not optimistic that there will be much progress on the Amazon tablets in the short term.

Thank you scgallafent, I appreciate what you and lajackson have shared.

I'm just left wondering why the church hasn't made this known to any of us. That just blows my mind.

mspart

mspart wrote:I'm just left wondering why the church hasn't made this known to any of us. That just blows my mind.

Because even employees on the forum don't have a clear answer, I'm guessing that those who make decisions for LDS Tools are still deciding what to do in the long term. That said, it's common that old versions of an operating system need to be dropped as technology advances – not just in the Church, but with any organization that maintains websites or mobile apps.

I appreciate your words. But it wouldn't take too long to say "Sorry, we cannot continue to support LDS tools on Amazon fire, Kindle, Adroid systems before X and Apple systems before X." This really doesn't make sense to me. This is a tool that the church provides for us to do the work that they want us to do. To turn it off with no explanation at all seems really counterproductive to furthering this work. A little forewarning or post warning would go a long way so I don't need to find out about this via these forums. And the upshot is, now I have to spend a lot of money and get one of the few devices that the Church will support with their tools.

mspart

I had the same problem. Was running android 5 and lds tools 3.5...everything should have worked. The app updates but loses Ministering. I fully installed the app and reloaded from the Google Play. Doing this gave me my ministering tab. Give it a shot.

I am an Elders Quorum President and we had a boundary change in our ward a few months ago. We finally finished all of the ministering assignments this last week and as we announced this in quorum today and told everyone to check their LDS Tools app for their assignments, I was disappointed that at least 1/3 of the quorum could not view their assignments on the app. Some uninstalled and reinstalled the app to no avail. Is there a fix for this? Does it depend on the type of phone you have or what version of IOS you have? It is such a great resource and a shame that it is not working properly.

There has been a temporary issue with the servers providing ministering data today. At times ministering data was removed or not available even on LCR. I noticed that when it was not available on LCR then the data was not available on LDS Tools if a sync was accomplished during the server issues. I just checked and the data is available again on LCR and on LDS Tools after a sync. Sometimes waiting to sync on another day other than Sunday when the servers have the greatest load will give better results.

jdlessley wrote:There has been a temporary issue with the servers providing ministering data today. At times ministering data was removed or not available even on LCR. I noticed that when it was not available on LCR then the data was not available on LDS Tools if a sync was accomplished during the server issues. I just checked and the data is available again on LCR and on LDS Tools after a sync.

The server issues were resolved this afternoon and things should be stable now.

scottthompson wrote:Does it depend on the type of phone you have or what version of IOS you have?

Even when the servers are working, you need at least Android 5 or iOS 10 for it to work.

But keep in mind that telling people to use the app is no better than the old system with little slips of paper. There's more to the assignment than passing out names.

scgallafent wrote:The server issues were resolved this afternoon and things should be stable now.

Note that if you synced while there were server issues and some or all of your Ministering information is missing in LDS Tools, you will need to sync again for Ministering information to appear again in LDS Tools.

Please provide an update. I have never been able to see my ministering data on any app or website, and it's a pain to go to the RS presidency to find out when they say "We've made changes, check your app."

reebear wrote:t's a pain to go to the RS presidency to find out when they say "We've made changes, check your app."

I don't think they're doing it right. It sounds like they're trying to regress to the "little slips of paper".

Handbook 2: 9.5.3:
After the bishop has given approval, a member of the Relief Society presidency meets with ministering sisters to give them their assignments and to counsel about the strengths, needs, and challenges of those to whom the sisters minister. This conversation may take place in a ministering interview or whenever needed.

reebear wrote:Please provide an update. I have never been able to see my ministering data on any app or website, and it's a pain to go to the RS presidency to find out when they say "We've made changes, check your app."

For viewing the information, please make sure you have a phone and LDS Tools version that support the latest changes.

As for the RS presidency, I would just politely say, "I'm sorry, I do not have an app that shows me the changes, so unless you tell me what they are, I will not know to whom to minister."

Repeat: Any idea why I have NEVER been able to see my ministering assignments, the people assigned to me, or those I am assigned to? Not in the app, not in LDS.org, irrespective of computer or browser. I'm not trying to figure out why the RS presidency does things the way they do, I'm trying to figure out how to find the information in the tools I'm supposed to be able to use.

reebear wrote:Repeat: Any idea why I have NEVER been able to see my ministering assignments, the people assigned to me, or those I am assigned to?

You can't see it on LDS.org. You have to be running LDS Tools 3.5 or better.

Another possibility is that the account you're using has a MRN that's different from the member that's getting assignments. You might want to sit down with a clerk and compare notes.

I seem to recall a big where certain families wouldn't show up if the husband wasn't a member, but I'm not sure as it affects RS.

I can't see my ministering assignment on android latest os for S5. Funny thing is i can see my wife's assignments. So i don't know what the problem could be

[Moderator note: Post moved to appropriate forum and thread for the operating system.]

bchunt wrote:I can't see my ministering assignment on android latest os for S5. Funny thing is i can see my wife's assignments. So i don't know what the problem could be

Have you checked with the Elders Quorum presidency to see if you have an assignment in the system? Have you sync'ed LDS Tools?

bchunt wrote:Funny thing is i can see my wife's assignments.

Make sure you're logged in with your LDS Account. Also go to ldsaccount.lds.org and make sure the MRN on your account is really your MRN and not your wife's. (The birthdate listed should be a clue.)