Stopped working on Kindle Fire

My LDS- Tools has stopped working on my Kindle Fire. The blue screen with the temple image comes up and then after a few seconds goes back to my desktop of the Fire. I have uninstalled and reinstalled a couple of times and it does the same thing. Should no delete from device and the cloud? How do I completely delete all files and reinstall?

I'm having the same exact problem. How do we did it?

Okay, I am also having the same exact problem, I have used lds tools for a few years now, and about two weeks ago it just quit working. I have uninstalled and re-installed numerous times. After entering my username and password and then creating a 4 digit code and confirming it, and thinking I am done. When I go to open again I get the chapel icon, for a few seconds and then the screen just goes back to my home page or some other random page that I have been on recently.

Just wanting to keep this topic alive. Anyone found out any news or a solution?

I have the same problem. A few weeks ago LDS Tools just stopped working on my Kindle Fire. I think I ran a regular data sync, then it would no longer work. As the others said, it opens to the chapel image, then just turns off and returns to the Kindle home screen. I have a little older Fire table, the Kindle Fire HDX. I use my tablet regularly at church and I'd hate to lose access to LDS Tools. Gospel Library still works fine.

I have had the same issue. After attempting a sync a couple weeks ago on my older Kindle Fire, the app stopped. After numerous deletions of the app and downloading from the Amazon Store, I'm still having issues. It asks for sign-in information and then attempts to sync. As it nears completion, I get the error message saying LDS Tools has stopped.

I was able to sign in with my wife's account and it comes up ok. The only issue there is that whenever I click on our name in the directory, the app stops. There is no issue looking at others in the ward. But it stops whenever I attempt to bring up my own name.

Could these two issues be related? This is very frustrating!

I have been using LDS Tools for some time on my kindles and in the last two weeks it fails to open. I have reloaded the app from the Amazon Store several times and it still does not work. When I tap on the app after downloading it has me sign in, goes through a sync, and then flashes the logo and goes blank. I have worked with Amazon help and their apps group and they were unable to help. They indicated that there has not been a maintenance update for the Kindle version of LDS Tools since August 2016. They provided the LDS Tools links for me to reach support.

I have two generation 3 Kindles and one generation 7; and none of them work with LDS Tools after having total success prior to about 2 weeks ago. The generation 3 Kindle is running Fire OS 4.5.5.2 which was installed October 8, 2017. The generation 7 Kindle is running Fire OS 5.4.0.1 which was updated September 5, 2017. I am anxious to get back to using the app., and your earliest response will be appreciated.

P.S. I originally sent this email to the email address from the support web site [lds-tools-android-group@ldsmail.net], but it is an invalid email address.

I have had the same issue starting about 2-3 weeks ago after using LDS Tools for a couple of years. I received a pop-up message that I needed to synch the device. After synching the app would not work. I removed the app from the device and reinstalled a couple of times. Each time the app seemed to install and then asked me to create a 4 digit privacy code. But whenever I tired to use the app the chapel icon would appear for a few seconds and then the screen would return to my Kindle homepage. So I removed the app from the cloud and reinstalled a couple of times. In each case the result was the same - the app seemed to load but would never open after flashing the chapel icon. I have a Kindle Fire HD 3rd Generation running Fire OS 4.5.5.2 installed sep 9, 2016 with no updates waiting.

Yep, same issue for me. It installs, sync's, asks me to create a pin, and then nothing. It goes back to the home screen. I have uninstalled, reinstalled - I have even deleted all information from my Kindle generation 7 and reset to factory defaults about 10 times trying to find something that works - so far nothing. This started about a month ago for me. Other than this one issue, my Kindle works great and I really like this device. Has anyone found a solution?

So GREAT News - yesterday I received a notification to install the latest download from lds tools (version 3.2.1), I did, and now, it works again.
Hopefully it holds and hopefully it will work for all of you...

Latest download doesn't work for me.

I have had my fire tablet for just over a year and suddenly the LDS tools stop working my husband just got a new fire tablet and we couldn't even find the app in the app store.. I had it in my library was able to put on his fire tablet and his will not work either. Hence I checked mine. It works fine on my Google ran Samsung why??? I LOVE MY FIRE TABLET is this going to be fixed?

Mine doesn't work either.

A couple of weeks ago the LDS tools app wouldn't sync on my Kindle Fire. I uninstalled it, then reinstalled it and I logged in but every time I tried to sync it, it would take me back to the sign in screen. I downloaded the app to another Kindle Fire and it did they same thing. Now I can't find the LDS tools app in the app store. What's going on?

The sync was changed around Aug 1 to remove the old HT/VT (which had been relabeled as Ministering) and bring up the real Ministering system. That would explain why it no longer works.

I've heard there's an issue with the Kindle store. I'm haven't heard yet if it's temporary or permanent. However, I think it's safe to assume that you have to be on at least Fire OS 5 (which is based on Android 5.1.1). Everything before that is based on a Android OS that's no longer supported by LDS Tools.

I'm running OS 5.6.2.0, and I can't get it to work after reload. Like the post below, after I log in, when I try to sync it, it takes me back to the sign in screen. One of the reasons I got a Fire was to access lds tools, but now I can't. Is this going to be fixed??

rrecker wrote:Is this going to be fixed??

We've not heard a definitive answer. My Magic 8 Ball says "Outlook not so good."

So, I have sent an email about this, and this is the reply.

'LDS Tools is no longer available for Kindle devices. We only support Android (Google Play Store) and iOS (Apple App Store). We apologize for any inconvenience and hope we will be able to serve you with one of those platforms.'

However, I do believe it could be back on the Kindle devices later on, but for now it just would not be. Unfortunate, I know, but we'll need to make do somehow.

Re "LDS Tools is no longer available for Kindle devices. We only support Android (Google Play Store) and iOS (Apple App Store). We apologize for any inconvenience and hope we will be able to serve you with one of those platforms.'" -- Thanks for the input. Saying "We apologize" doesn't fix the problem. It's not like the Kindle Fire (especially current version) is old technology. Their previous support of Kindle Fire is one reason I bought it (just a little over a month ago). I'm not going to go out an buy another device just because they don't want to support what they previously supported, and then hope that they don't decide to stop supporting that new device as well. I can't afford to chase what appears to be the whims of some programmer.

LDS Tools and other Android applications need to meet the criteria that Google puts in place in order to be listed in the Play Store. Sometimes the requirements from Google involve deprecating old Android releases like the one on the Kindle Fire. The Church considers these moves carefully. We focus our efforts on platforms that the most members use.
Google has generally been easier to support old releases that with Apple on iOS. It takes significant development and testing to release each version.
Thank you for your feedback.

In this case, dropping older versions of Android (pre-5) was required to upgrade to current industry standards for secure data communication.

I'm not sure what caused it to be dropped from the Kindle store. It would be expected that support for older Kindle devices would be dropped (pre-5) for the same reasons. But something else happened. I haven't heard details other than it was some kind of problem. Without knowing something more, we can't tell if the problem was insurmountable or if it involved some kind of decision on the part of the church over and above the one for secure communication.

There are several parts of LDS Tools that never worked on the Kindle Fire – for example, anything involving maps – meetinghouses; driving directions; showing ministering assignments on a map, etc. Fire tablets don't support Chromecast or other Google services that Android apps heavily rely on. Fire tablets are also consistently behind the times on the latest Android standards – the most up-to-date Fire tablet, released in October 2017, is running a four-year-old (heavily-customized) version of Android (Fire OS 5, based on Android 5). I don't know why LDS Tools for Kindle was dropped, but I'm sure all of that factored in. Kindle Fire is great as a cheap reading device, but it's not made for doing everything a regular Android device can do.

LDS Tools isn't available for Windows phones either, or for PCs or Macs (personally, I would love to see LDS Tools for Mac!). While less convenient, most of the functionality of LDS Tools is available on LDS.org.

sbradshaw wrote:While less convenient, most of the functionality of LDS Tools is available on LDS.org.

Right now, "most" excludes Ministering. But hopefully, that will change.

With the rise of KaiOS in India (where it's popular for giving web access to cheap "feature phones") things might shift to a more web-centric model. Certainly, a mobile-friendly website would include most everyone. I suspect the issue is secure storage for off-line use.

I have found the same. My fire does not sync since late July. Since this thread is hosted on the lds.org site, I would think we could get an official statement from the church about this. My fire tablet has worked very well in the past. To have it not work all of the sudden with no notice is wrong. LDS.tools works fine but with month old data. I am the Elders Quorum President for my ward and this is not acceptable. Not that I am special, but it seems good courtesy to let people know in advance that an app will no longer work on a given device.

My kindle has stopped running for quite sometime. I have a fire and uninstall it but when I do an app search for tools for kindle fire nothing is found. 9/1/2018. Any help?

petersenv wrote:Any help?

At this point, you're out of luck. I don't know if that will change.

This is very annoying and inconvenient.

However, I have downloaded apps from the google playstore on my kindle fire in the past. They work fine... they are all android platforms.

But you have to research a work around that will have you install a program that allows it... it was 4-5 years ago I did it, and now I don't have that kindle fire and don't remember exactly what I had to do. But it will work if you follow the steps.

Good luck!

Would it work to side-load Lds Tools for Android, somehow, onto the Kindle Fire?

Is it ever going to work on fire again

bearheidi wrote:Is it ever going to work on fire again

From the sound of this post, not any time in the near future.

I believe the last firmware released for the Kindle Fire is Fire OS 10.5.1 released in 2012 based on Android 4.0 Ice Cream Sandwich. This Android release does not support TLS 1.1 or 1.2 encrypted connections. If there was a version of LDS Tools that would run on this Fire OS release, it would not be able to connect to the Church systems to download content as these systems now require the higher level of encryption.

If Amazon were to upgrade the OS, it would work. If you upgrade to a custom OS version, it might work.

Does lds.org directory work? The lds.org site passes through Akamai who still has TLS 1.0 enabled. They are planning on dropping TLS 1.0 support, but I don't know of a timeline for that. I've not tested that on a Kindle Fire lately.

It's probably time to consider a device upgrade.

The latest versions of Fire OS are based on Android 5 and Android 7 (but even on those newer Kindle Fire devices, LDS Tools is not supported).
https://en.wikipedia.org/wiki/Fire_OS

I would like to know if you are working on a fix for Kindle fire tablets for LDS Tools or I have to start saving money towards a new device. I don't want a Ipad but a android device and will android still be supported?
Thanks,

I just dump Galexa Tab A for a Kindle Fire HD 10, and there is no Gospel Library nor Member Tools in the Amazon App Store....The Fire Tablets have a modified Android OS for Amazon, and most generic Android Apps will not work on the Fire Tablets, as per Amazon Customer Support.....I am very disappointed with this fact.....

wmjpalmerjr@outlook.com wrote:I just dump Galexa Tab A for a Kindle Fire HD 10, and there is no Gospel Library nor Member Tools in the Amazon App Store....The Fire Tablets have a modified Android OS for Amazon, and most generic Android Apps will not work on the Fire Tablets, as per Amazon Customer Support.....I am very disappointed with this fact.....

Amazon has a pretty great return policy...

h380waterskiing wrote:I would like to know if you are working on a fix for Kindle fire tablets for LDS Tools or I have to start saving money towards a new device. I don't want a Ipad but a android device and will android still be supported?
Thanks,

I think you should consider something as close to "stock" Android OS as possible. Kindle tablets have a highly customized version of android that may be several years out of date to the current android version. I'm not saying Kindle units are not good units - just that they are specifically designed for a specific purpose and that often breaks other software that works in the stock OS. If you shop sales and don't insist on the "power user" (latest and greatest) device, you should be able to find something that will serve well at a reasonable price.

I don't have any special insight, but it is my belief that the church has a very small development staff. It is possible they had to choose to between the Kindle OS and regular Android OS which likely has a higher installed base worldwide.

I don't think the church intends to exclude the Kindle Fire, but it does have a troubled track record when it comes to LDS apps.

Just be careful about the ultra cheap ones. They might have a badly outdated version of Android.

russellhltn wrote:Just be careful about the ultra cheap ones. They might have a badly outdated version of Android.

Or poor build quality. Do some research and pick a solid brand or model that is not on the bleeding edge of technology (and price). Mid-range units can often do very nicely without breaking the bank.