"New Experience" Toggle - error

I noticed the "New Experience" toggle at the top of the scriptures I was studying this morning. I tried it out and this is what I got:
(I was using Chrome on a Mac)
This seems to force everything to the new experience, redirecting "old experience" URLs. So, now everything gives me that error. I tried clearing my cache and it still redirected to the error. I don't have time to mess with it and experiment right now, but thought I better mention it and see if others experience this issue.

My "new experience" is a little better today, but still having problems. If I do the toggle to turn on New Experience, the screen flashes a lot and the desired content appears and disappears a few times. In the end, I may end up with a blank content area, or I may see the content. At least I'm not getting the "cannot read property 'uri' of undefined" error today.

I've experienced the problem in both Chrome and Safari on a Mac. I don't have time to do a lot of testing on systems right now, but there seem to be some significant problems with the New Experience working.

I take back my previous comment. I just got another "Cannot read property 'uri' of undefined".

Oddly, I had a working "new experience" content (Old Testament Class Member Study Guide, Lesson 26). I duplicated the tab in Chrome and the duplicate tab gave me the error. This isn't an error inside of other content: it's the response from the web server. If I view the page source, all it contains is the error text. No HTML.

I've seen similar errors on Mac, especially on Safari, but not been able to reproduce it well. Clearing cache has usually fixed it for me, though. Does it work if you use incognito / private browsing mode? Don't forget to send your report through Feedback.

sbradshaw wrote:I've seen similar errors on Mac, especially on Safari, but not been able to reproduce it well. Clearing cache has usually fixed it for me, though. Does it work if you use incognito / private browsing mode? Don't forget to send your report through Feedback.

Thanks for confirming you've seen some problems. I was hoping to see if anyone else reports issues before I send in Feedback. Unfortunately, with Feedback, a frequent response can be that the system was likely overloaded and I should try again later. It can take a few iterations to convince someone there's a real problem.

I've tried clearing the cache and that didn't do it. If I find some time, I'll try out incognito and a few other things.

Has anyone else seen problems?

The New Experience Toggle worked very well for me.
But recently it seems to have disappeared.
Anyone know where it went?

djsharp wrote:The New Experience Toggle worked very well for me.
But recently it seems to have disappeared.
Anyone know where it went?

See this post.

I get errors in serve and teach on the mac (both chrome and safari).
I try turning off 'new experience' and it won't let me.
Help!

Are you still having problems with the "New Experience"? I think they finally fixed something. For maybe about the last week I've been able to use it. Now I need to find time to write up all the bugs I'm finding.

I have several members of my ward who are interested in transitioning to the new digital note-taking experience. However, as I'm taking notes, the content on the page will appear for a brief second, and the leave me with a blank screen. I tried clearing my cache and cookies. That seemed to work for a second, but then, only minutes later, it happened again. I'm not sure what to do.

alanpark2 wrote:I have several members of my ward who are interested in transitioning to the new digital note-taking experience. However, as I'm taking notes, the content on the page will appear for a brief second, and the leave me with a blank screen. I tried clearing my cache and cookies. That seemed to work for a second, but then, only minutes later, it happened again. I'm not sure what to do.

Are you and members of your ward still having the issue? Since my previous report that they finally seem to have things working, I haven't encountered such problems; however, it's important to know if others are still having the issues. I've been able to study now for maybe 3 weeks using the New Experience almost always.

Eeek! The problem is back. I can no longer this week's study assignment. I get the blank page again. I hope it gets fixed.

I tried Chrome, Firefox, and Chrome incognito. "the screen flashes a lot and the desired content appears and disappears a few times. In the end, I may end up with a blank content area,"
I'm ending up with a blank content area. Incognito gave me the content. . . until I logged in.

I'm logged in and can see content now. Maybe they fixed something today.

I've been having the same problem for weeks. Super frustrating. When I go to any of the scriptures or to Come Follow Me, it will display for a few seconds and then the page disappears altogether. If I am not logged in it seems to work for a while, but then the pages seem to be blank when I select a link. Tried Chrome, and Edge.
Any fixes?

fkstewart3 wrote:I've been having the same problem for weeks. Super frustrating. When I go to any of the scriptures or to Come Follow Me, it will display for a few seconds and then the page disappears altogether. If I am not logged in it seems to work for a while, but then the pages seem to be blank when I select a link. Tried Chrome, and Edge.
Any fixes?

There's a chance clearing your browser cache and deleting relevant cookies might help. No guarantee, but that's an odd enough symptom that it might. If not, please use the 'Feedback' button/link to report the problem to official channels.

fkstewart3 wrote:I've been having the same problem for weeks. Super frustrating. When I go to any of the scriptures or to Come Follow Me, it will display for a few seconds and then the page disappears altogether. If I am not logged in it seems to work for a while, but then the pages seem to be blank when I select a link. Tried Chrome, and Edge.
Any fixes?

Have you taken any personal notes or just highlighted passages on any of the pages where you have problems? I have experienced issues where a personal note can cause the page to not render. The only way I've found to fix that is to go to the Notes page (My Account and Ward / My Account / Notes) and delete the note that caused the page to not render. Then it renders again.

The fact that it also may occur when you are not logged in may indicate a different problem. There have certainly been times when all the content is messed up and nothing displays except for some table of contents pages. I find the church seems to get those fixed within a day or two when it happens,