Donation Address Incorrect

How do you change the address under Donations -> Settings? I've tried to change my own address and it doesn't seem to update.

I have a member that says that his donation address is different then his record's address. It's not the mailing or residential address.

Is there a way to update the member's address for the donation -> settings area? On that page it says "To make any changes to your name, address or assigned Stake/Ward, please contact your Ward clerk." As the Ward Clerk I'm not sure how to correct this.

Any help would be great!

Thanks!

jaminroth wrote:I have a member that says that his donation address is different then his record's address. It's not the mailing or residential address.

Donations uses the address on the membership record. If his membership record shows his correct address, his donations should, as well. There is no provision for a different "donation address".

If the addresses do not match for some reason, that would be a glitch and a call to the Global Service Center would be in order.

Although I think the systems now try to keep them in sync, I believe there are actually two addresses. One on the membership record and one on the donor record. It used to be that there was no connection between the two records and they were pretty much separate in MLS. But then they added the membership number to the donor record and started to maintain a link between them. I think that part of that is to automatically update the donor record when the membership record changes. So probably that update process failed at some point for this record.

But as lajackson said, you'll have to contact the Global Service Center to fix it.

jaminroth wrote:How do you change the address under Donations -> Settings?

Are you talking about MLS or on-line?

How do I add lds donations to my bank bill pay?

glena374@gmail.com wrote:How do I add lds donations to my bank bill pay?

If you wish to use your bank bill pay system and not the LDS Donations website, you will need to email the Church for specific instructions on how to set up each payment account (one for tithing, one for fast offering, etc.). You then need to go to your bank bill pay system to set up a specific payee for each type of donation you wish to make. You cannot donate to the ward missionary fund using that system.

The address is onlinedonationsupport@ldschurch.org

I know this is an old thread, but I just noticed this issue on my own record. I generated a donation report on myself and it printed with an old address that does not match the information that appears in other LCR reports or directories. I'm a Bishopric member and can access my information on LCR online, but don't see where that old address is stored. I can have the Ward Clerk escalate through the "Global Service Center" if needed, unless someone here knows another way to access that donation-specific address information.

preston.baxter wrote: Tue Jan 04, 2022 8:19 pm I generated a donation report on myself and it printed with an old address that does not match the information that appears in other LCR reports or directories.

It's been awhile, but MLS used to have two address fields - one regular and one "mailing". You might check that.

There are both RESIDENTIAL and MAILING addresses listed on my member profile in LCS. In my case, the MAILING address is set to "Same as residential". Looks like I'll be calling the GSC.

preston.baxter wrote:I'm a Bishopric member and can access my information on LCR online, but don't see where that old address is stored.

Have you checked CDOL?

I looked myself up in CDOL and see the same residential address as is listed in my membership record. The mailing address in CDOL exactly matches the residential address.

Called the GSC this morning. The tech said it is a glitch in their banking system, which local leaders can't access or fix; calling them is the only way to update it. She said it seems to only happen when someone was using a PO Box as their contact address (which I was at my previous address). Generating a new statement now doesn't show the updated address, but I'll try tomorrow assuming there is a "lag" in getting things updated for them internally.