Trouble with Missionary Portal Access

I had an interview with my YSA Bishop today to open my mission papers. I tried logging into the missionary portal afterwards, but the tab just says "non-missionary" and I can't access any of the missionary portal's features, even though my Bishop has all of my information correct and I am officially in his records as someone who has opened their mission papers. Any ideas what could be wrong?

Is your LDS Account correctly tied to your membership record number? You can check at LDSAccount.LDS.org.

It was, but it's all working now, thanks anyways!

I can log into the missionary portal but then there are no options to go into. The only option across the top is HOME.

I'm having the same problem! How did you get it working?

I'm having trouble as well, I get to the checklist menu and when I try to access the likes of the education and service form is redirects me back to the checklist menu. I can't access any of the forms. Anyone know what the problem is?

Tristin97 wrote:I'm having trouble as well, I get to the checklist menu and when I try to access the likes of the education and service form is redirects me back to the checklist menu. I can't access any of the forms. Anyone know what the problem is?

Just to avoid risk of misunderstanding, this is a user-to-user forum, not an official help channel. While other forum users do often provide helpful answers, for cases that urgently need solutions, the official help channels should be quicker and more reliable. If there is not a 'Help' or similar link or button on one of the relevant pages, the 'Feedback' link should send a request for help to a Church service missionary who can route the request to the appropriate personnel.

(If you use the 'Feedback' link, it's likely the first response will be instruction to clear the browser cache and delete all cookies. It can save a message round trip if you do those actions up front and say you have done those actions in the first request for help.)

Key indicator

Many times, systems don't become fully functional until 24 hours after a change is recorded.

I already saw the first 4 "The District" videos but, it doesn't appear like that. When I tried to Mark as complete it just stays as if I didn't watch anything and when I tried to mark it by myself it says that I need to finish the course even though I already did it. It's the same with the missionary handbook, preach my Gospel chapter 3, and the rest of the prefield training part

For future reference to anyone looking at this, instead of going to Full-Time Missionary Portal, you go to the Missionary Recommendation form. I had the same problem and had to ask another sister preparing to serve!

Big parts have disappeared. I am a mission leader. Logged into missionary portal and the drop down from the hamburger has all disappeared. There is also no access to mission reports, roster, transfer board, etc. One of the few things available is the devotional with Elder and Sister Christofferson. Yay for that! But what is going on. Same on my laptop, my ipad, my husband's devices too. Yikes.

I actually can access my Missionary Portal on my older IPad but not on my newer one. Any ideas????

lynnf0lsom wrote: Wed Sep 21, 2022 2:30 pm I actually can access my Missionary Portal on my older IPad but not on my newer one. Any ideas????

Try Private/Incognito mode. If that works, you need to clear the cookies for church website. It's a known issue.

How can I send my missionary peppers to the other wars

My Bishop can't access my paper but I have done everything needed, the system is saying this recommendation has not yet been submitted to you to and the same to me, does being a Clerk have an effect on that because I am the clerk of my ward.

raymondmuseka wrote: Mon Apr 03, 2023 1:25 pm My Bishop can't access my paper but I have done everything needed, the system is saying this recommendation has not yet been submitted to you to and the same to me, does being a Clerk have an effect on that because I am the clerk of my ward.

I have a child working on the missionary application right now and the online application is not fun. You need the Christlike attributes of patience, longsuffering, faith, diligence, and a great desire and determination to serve to get through the application system. I don't know if clerks have any role in the system, or if it's just bishops. If it's stuck, I suggested contacting Global Services to see if they can help. If the clerk doesn't have a role in the system, it might be the Bishop who needs to contact them.

https://www.churchofjesuschrist.org/too ... department

I believe the clerk doesn't have a role in the system by calling, but the bishop can grant the clerk access. The bishop has to do so manually in the application system - it is not automatic (at least that is how it was when I was clerk a few years ago). I wouldn't think serving as a clerk would have an effect unless there is an option to change your calling in the application system like there is in LCR if you have 2 different callings at the same time. Contacting Global Services sounds like the best next step at this point - they might be able to see what the hang-up is.

When I try to get to my portal it says "Server Error" why?

mstirland wrote: Tue Jun 13, 2023 1:18 pm When I try to get to my portal it says "Server Error" why?

Don't know why, but there's a chance clearing your browser's cache and deleting relevant cookies might solve the problem.

Hi, did you solve the problem? I have the same problem, I tried to clear the cache and delete relevant cookies but it's still the same

Permission denied

argelambadang wrote: Wed Nov 22, 2023 2:24 am Permission denied

Can you provide a little more detail?

argelambadang wrote: Wed Nov 22, 2023 2:24 am Permission denied

1. Your bishop has to start the process.
2. Your Church Account must have your MRN attached to it and it matches the MRN of the member being considered.

kslavik wrote:
> I had an interview with my YSA Bishop today to open my mission papers. I
> tried logging into the missionary portal afterwards, but the tab just says
> "non-missionary" and I can't access any of the missionary
> portal's features, even though my Bishop has all of my information correct
> and I am officially in his records as someone's who has opened their mission
> papers. Any ideas what could be wrong?
Also my account for missionary I can not access

Sseremba123 wrote: Thu Sep 18, 2025 7:26 amAny ideas what could be wrong?

See point #2 from @russellhltn's post immediately before yours. Many times people who have access issues, are using an account that does not have their MRN (membership record number) attached, which could cause what you're seeing.