Opening Content of Gospel Library on Kindle and Samsung 7

I have not been having any issues with this until today. I purchased a new Kindle Fire and received it yesterday. I opened the Gospel Library App this morning to read scriptures and I got an error message saying that I needed to connect to the Internet even though my internet connection was connected and strong. I uninstalled the app and reinstalled it hoping that would clear up the problem, but it didn't. I also now have the same issue on my other Kindle and also on my Samsung 7 smart phone. If the content has already been opened, that is fine, but if not, then it won't open it and again gives me the error message that it failed to download.

I contacted Amazon.com hoping that they could help me, but they were not able to figure out what was wrong. They transferred me to Tech Support and I was then told that the Gospel Library App was no longer compatible with Kindle devises. I guess not with the Samsung 7 smart phone either because I have the same issue on that where I cannot open any content that has not already been open on that devise.

So what is the problem and is this going to be fixed?

Margaret

The Gospel Library content server is down, affecting Gospel Library for iOS, Android, and Windows. The problem has been identified and should be resolved within the next 4–5 hours.

Thank you for your prompt response.

I'm having the same problem. Is the server still down, and if so do you have a revised timeline?
Thanks!

aaron.kirt wrote:I'm having the same problem. Is the server still down, and if so do you have a revised timeline?

The content server came up late Friday afternoon. Unfortunately, it apparently has stopped working again.

Mine is working now. Thank you

I can not get the app to open on my Samsung 7. Hubby had trouble on his Samsung 5 last night. We stream audio scriptures at night. So I used my phone last night, and now mine won't open this morning either. Just the endless loading bar. Is the server down again? I restarted phone and cleared memory.

same problem

I'm having the same problem on my Samsung S7. Just the endless loading bar. Any further progress yet?

I've been having the same problem for several weeks now - I get a message that the download failed on my Kindle. Working fine on my phone.

Same problem on my wife's Kindle and my friend's Kindle. (All Kindle HD 8 model.)

Last night I opened my Kindle HD 8 and the Gospel Library app is there, but looks different. I tapped it and it said it needed to be loaded. I found this strange, but tapped to download. An orange line shows progress, then says installing, then says there is an error. I’ve tried downloading at my home and at the church, but it doesn’t work. Anybody have any clues?

What was the text of the error?
What button did you tap to download – was that in the Amazon Appstore, or was it a button inside Gospel Library?

I was planning to buy a Kindle Fire but found out that the Gospel Library does not work on a kindle. Has that changed in the last 6 months? Some people complained about the Kindle fire downloading the Gospel Library but not able to run.

rdcrisco wrote:I was planning to buy a Kindle Fire but found out that the Gospel Library does not work on a kindle. Has that changed in the last 6 months? Some people complained about the Kindle fire downloading the Gospel Library but not able to run.

Gospel Library works on Kindle Fire devices that are running Android 4.2 or greater (so, Fire OS 4 or 5). It's not supported on older Kindle Fire devices (2 Nephi 7:11 seems applicable here ) or non-Fire Kindles.

I went out this afternoon and bought a new Fire HD8 with Alexa. The device was easy to setup(after resetting the amazon account). I was able to download the Gospel Library from the Amazon store and install with no issues. I am currently reading scriptures and watch church videos also with no issues.

Gospel Library on Kindle wouldn't allow downloading content after it got erased again - it does it every month or so. Could not down load. I deleted it and reloaded it and now it keeps saying 'failed to create download directory'. This application used to be very good but has been getting worse and worse about deleting all content over the past few months. WIFI is not adequate at chapel to handle all the load so I download my content. Now I can't even VIEW content, let alone download it. (I'm trying at home where I have a fast internet.) How can this be fixed? Can't use phone because it is Windows and not compatible with the current version of Windows Gospel Library. Such a waste of a previously excellent facility!

This is the exact error I started getting as well...... My Kindle is reporting that it can't access/create the download folder when attempting to download.

PODiedrichSr wrote:Gospel Library on Kindle wouldn't allow downloading content after it got erased again - it does it every month or so. Could not down load. I deleted it and reloaded it and now it keeps saying 'failed to create download directory'.

johnshaw wrote:This is the exact error I started getting as well...... My Kindle is reporting that it can't access/create the download folder when attempting to download.

What version of Android are your Kindles running? (Or what version of Fire OS?)

5.6.0.0 for me

johnshaw wrote:5.6.0.0 for me

OK, Fire OS 5.6.0.0 is based on Android 5.1.1 (Lollipop), so it should be 100% supported by Gospel Library...

Hi, I just purchased Amazon fire hd 10 7th gen 2017 and I have same issue with gospel libary. it installs, but when I try to download scriptures, I get failed download the-check internet connection error. internet connection is fine. Any suggestions? Thank You.

I downloaded a video from within the gospel library, after downloading completed I closed and came back in, all the downloads started working, though they were really slow

I'm having the same issue right now with the brand new Kindle Fire 8 HD. Aug 2018.