There was a problem downloading "The Book of Mormon".

Hello,
I'm running Windows 10 x64 and I just downloaded the Gospel Library app from the Windows Store. The app opens just fine, but when I press Book of Mormon a popup window appears and says There was a problem downloading "The Book of Mormon". I press the details drop down arrow and this is what it shows:

There was a problem downloading "Book of Mormon".
Inner Message: Not found (404).

Response status code does not indicate success: 404 ().
at GospelLibrary.UI!<BaseAddress>+0x9caa54
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at SharedLibrary!<BaseAddress>+0x353fa2
at SharedLibrary!<BaseAddress>+0x353a0e
at SharedLibrary!<BaseAddress>+0x38387a
at GospelLibrary.UI!<BaseAddress>+0xa6f1a4
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at SharedLibrary!<BaseAddress>+0x353fa2
at SharedLibrary!<BaseAddress>+0x353a0e
at SharedLibrary!<BaseAddress>+0x38387a
at GospelLibrary.UI!<BaseAddress>+0xa1fc05
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at SharedLibrary!<BaseAddress>+0x3c2c09
at SharedLibrary!<BaseAddress>+0x35369a

I see the same issue.

The best way to resolve these kinds of issues is to send feedback through the Gospel Library app itself. That feedback will get to the developers most quickly.

The Gospel Library content server is down, affecting Gospel Library for iOS, Android, and Windows. The problem has been identified and should be resolved within the next 4–5 hours.

Any update here? We tried uninstalling and reinstalling the APP to mitigate the issue, but now we can't download anything cause of the server issue. ETA on those coming back up?

garrettby09 wrote:ETA on those coming back up?

A reading of the post by sbradshaw immediately before yours answers your question. It was posted at 10:04 am, Mountain time, so based on his estimate I would guess around 2:00 or 3:00 pm Mountain time they may have the issue resolved.

Gospel Library content is back.

The content still cannot be downloaded. I have tried downloading on 2 different devices (a tablet and a PC), with 2 different logins (a local and a domain), but I still get the 404 error for anything I try to download.

It worked for a while in the evening but appears to be broken again. I'll ping the developer. Sounds like it's going to be a fun weekend...

Things are back (for now). It may be a nightly script that's causing the content to get cleared from the production server. If that's the case, hopefully the developer will be able to get it figured out before Sunday.

Thanks! Seems to have been working for the last 24 hours at least.

I just upgraded, very reluctantly, from 3.x and am having this same problem. Is this still a server issue?

iPad Air 2

Stephen

Yes. The servers went down again this morning. A member of the content team believes the content should be back up in about an hour.

It's July 20, and I'm having the same issue. No content can be downloaded. By the way, the "feedback" link on the Windows Store page for Gospel Library literally takes you nowhere. So that is, shall we say, less than useful.

mormonchess wrote:It's July 20, and I'm having the same issue. No content can be downloaded.

According to the message immediately before yours, the content servers were down again this morning.

After being brought back up earlier today, it appears the Church's content server is down yet again. No ETA for it coming back up just yet.

By the way, the "feedback" link on the Windows Store page for Gospel Library literally takes you nowhere. So that is, shall we say, less than useful.

On the contrary, it opens the default email application. This is the standard behavior across all postings in the Windows Store. It is not unique to our application. If your email application is not opening, you'll need to set it to the default so that Windows knows what to do with email links.