New My Account and Ward Menu

Today I encountered a new My Account and Ward menu at lds.org. The menu now has very few items on it and a blue button that takes you to a My Account and Ward page (http://abn.ldschurch.org/pgs/lds-account/v2.html).

I'm guessing this is an attempt to help church members discover information available to them by going to a page with more information about the tools; however, I really miss the old menu. It was a quick launch to many places I need to go. Now I have to load another page and possibly scroll the page to find the links I want (or maybe I'll have to start doing bookmarks to lds.org sites in my browser). This extra page load will be especially painful at church with a often-slow internet connection. It will force me to load another page on my way to where I'm trying to go and then I need to find the link on the page.

I don't mind the new page, but I wish the button taking you to the page was added to the My Account and Ward menu without removing the items that previously existed.

mevans wrote:I don't mind the new page, but I wish the button taking you to the page was added to the My Account and Ward menu without removing the items that previously existed.

I hear you, but in my case it appears that the five items that do appear are the ones I use most frequently, so there is hardly a change for me.

mevans wrote:Today I encountered a new My Account and Ward menu at lds.org.

Hmm. They must be doing some A/B testing where only some fraction of the users see the new menu. I still see the menu that's been in place for a long time.

aebrown wrote:Hmm. They must be doing some A/B testing where only some fraction of the users see the new menu.

Well then, am I an A or a B? [grin]

I am signed in, so immediately I see links for Directory, Calendar, Donations, Meetinghouse Locator, and Leader and Clerk Resources. Then there is a Sign Out button, and finally a link that says Find More Tools Here: My Account and Ward.

The new My Account and Ward page seems to be pretty well organized, and includes about everything you might wish to do.

lajackson wrote:I hear you, but in my case it appears that the five items that do appear are the ones I use most frequently, so there is hardly a change for me.

Same here. The only other ones I use with some frequency are CDOL and the distribution center. But I use them much less than the 5 they choose. And I usually just type cdol.lds.org or store.lds.org anyway (with Chrome history I usually only have to type the first 2 or 3 letters to get the entry I want).

I'm seeing two different versions of the new menu in two different browsers – Safari and Chrome on macOS. Interesting...
I like Style 2 better than Style 1 (see screenshots) – the design, the punctuation (there shouldn't be a hyphen in "Sign In"), and the fact that your name is visible.

I'm seeing "Style 1" with the difference that my name (and "person" icon) is over the "Sign-Out" button.

This morning I saw style #2. I'm logged in to a different computer right now and see the good ol' menu back.

Some of the ones I use frequently that aren't on the menu include: Notes, Ward Map, CDOL, and FIR.

And today for me the old drop down menu appears and it is as if it was all a dream and nothing really happened yesterday. Wish I could say that for a few other things is my life right now. [smile]

They're at it again. I got a new version of the menu today. It has a few more links, but still less than the current menu. I really wish they'd just put the link to the new page in the vacant area at the lower-left corner on the current menu and be done with it. I don't like the extra page load, especially when I'm at church. We moved buildings recently, and the internet at the new building is really really really really slow.

Since Notes doesn't seem to make the cut on the reduced menu, I wonder if that's the next casualty in the church's reduction in technology. Lesson Schedules and the Newsletter were other tools that had few references and they disappeared. Notes has a lot of problems. Maybe that's the next one to go. I hope not.

This is such a joke I can't even locate the site from my account and Ward turns me around over and over.

Help? It's not working

Your Church Account must have your membership record number (MRN) registered in your profile. Without it in your profile, your account is a nonmember account and you will not have access.

view my new accont and ward menu

I have the following problems with my account:
1. Emails communications do not work I don't get any emails from the ward or stake.
2. Checking my account I see in some places email verification required but that message should present when I login
3. My profile settings is a dead end, there are no links back to the main site LDS.org
4. I changed my email address to see if that would fix the problem. 20 min after submitting the change, which did go through, the leadership menu still shows the previous email. I also logged off and logged back on to see if that prompted an update, it did not.
5. The site states that all support issues are to go to the ward clerk. He has no idea what to do.
Please assist. Username= spowzer

5. The site states that all support issues are to go to the ward clerk. He has no idea what to do.

A couple of ideas for your clerk:
1) Stake clerks exist in part to train ward clerks and support them in issues they cannot resolve themselves, and would be the first line of support for your ward clerk
2) Hopefully your ward clerk is aware of the church's Global Service Department, which would be a second line of support for issues the clerk cannot resolve himself

Please assist

For your awareness, this Forum is not the official church support site. Forum participants are generally regular members like yourself, and while there's often helpful responses that Forum members provide, you're unlikely to get individualized support here.

spowzer wrote: Sun Aug 06, 2023 8:45 am 4. I changed my email address to see if that would fix the problem. 20 min after submitting the change, which did go through, the leadership menu still shows the previous email. I also logged off and logged back on to see if that prompted an update, it did not.

You may need to wait longer. The church system is multiple systems that need time to sync with each other.

For example, when getting a new calling, one may have to wait 24 hours before getting the rights that goes with that calling.

Thanks for the suggestions:
1. updates - after 26 hours, no sync
2. discovered that lds.org account and ward contact are 2 completely different tables/ records - per item one on my list, they may or may not sync
3. updated ward directory account by accessing ward directory and contacts started working immediately (sent a test message to myself from LCR)
4. STRANGE: there are no links to message anyone on LDS.org for support, only help links which point to FAQ's. THERE IS NO FAQ FOR "NOT RECIEVING EMAIL" - my bishop indicated there are several in my ward that have that problem.
5. other oddities: there's a link under Account Settings -> Contact Settings -> Former Mission Leader - this goes to a page with a dead link: Helping Returned Mission Leaders and Missionaries Stay Connected -> points to the /undefined page

There may not be any FAQ, but if you search on the Forum for "not receiving email", you'll find a plethora of threads with copious amounts of comments regarding issues the Church has with members not receiving emails.

If you are looking to provide feedback for issues like dead links or similar problems, you should use the Feedback link that is available at the bottom of most every Church webpage. That will get the issue logged in the Church's system. Whether it's prioritized is another issue, but that's at least the first step.

Why change something that was working well? I never had a problem paying my tithing before, now I have to search who knows where before I can find the page I want. Think about the older generation who want things made easier not harder, we're not all computer geniuses

nualamcpherson1944@gmail.com wrote: Fri Sep 01, 2023 5:24 pm Why change something that was working well? I never had a problem paying my tithing before, now I have to search who knows where before I can find the page I want. Think about the older generation who want things made easier not harder, we're not all computer geniuses

I'm sorry you've been having difficulty accessing donations. You probably want to consider giving feedback using the option at the bottom of the Church website, as that will reach the developers easier. My one solution to your problem would be to just type in the address bar "tithing.lds.org" whenever you want to pay tithing, and it should redirect to the right place.

nualamcpherson1944@gmail.com wrote: Fri Sep 01, 2023 5:24 pm I never had a problem paying my tithing before, now I have to search who knows where before I can find the page I want.

The location of the Donations page has not moved in several years. Are you referring to the change in the Home page at the main website?

The quickest way to get to Donations from the Home page is to click on the nine-dot menu at the top right and select Donations. An even faster way is to bookmark the donations page and go directly there, as I do.

I am tired of things always changing and usually not for the better !

larsonkn wrote: Sat Nov 11, 2023 9:46 am I am tired of things always changing and usually not for the better !

Can you be more specific? More information is necessary so we can help you.

Helping Returned Mission Leaders and Missionaries Stay Connected
This Links for contact Missionaries, isnt works:
https://account.churchofjesuschrist.org/mission



spowzer escribió:
> Thanks for the suggestions:
> 1. updates - after 26 hours, no sync
> 2. discovered that lds.org account and ward contact are 2 completely different
> tables/ records - per item one on my list, they may or may not sync
> 3. updated ward directory account by accessing ward directory and contacts started
> working immediately (sent a test message to myself from LCR)
> 4. STRANGE: there are no links to message anyone on LDS.org for support, only help
> links which point to FAQ's. THERE IS NO FAQ FOR "NOT RECIEVING EMAIL" - my
> bishop indicated there are several in my ward that have that problem.
> 5. other oddities: there's a link under Account Settings -> Contact Settings ->
> Former Mission Leader - this goes to a page with a dead link: Helping Returned
> Mission Leaders and Missionaries Stay Connected -> points to the /undefined page