Donation link won't load

I always use the online donation link and now it won't load. I have tried on my phone and the computer. I am able to access all other features with no problem. I am shown that an attempt is being made to open the link, but it never opens. Never had a problem before.

I just tried it and it seems to be working for me.

Do you have an email address recorded for your account at LDSAccount.LDS.org?

I'm having a similar problem. My account will load donations fine, but my son's account (age 12) gives this error message: Donations. Uh oh! We're Sorry...
It looks like something went wrong which prevented the page you requested from displaying. Sorry for any inconvenience that this may have caused!"

sethhcrockett@gmail.com wrote:my son's account (age 12) gives this error message: Donations. Uh oh! We're Sorry...

Does he have an email address recorded?

Iam having the same problem with donation link. There is a blue bar that says loading and it does not do anything. Help

sethhcrockett@gmail.com wrote:...my son's account (age 12) gives this error message: Donations. Uh oh! We're Sorry...

My 12-year-old son would like nothing more than to have this work as well. The donations site is for 13 and older.

Been having the same problem for 2 weeks now. Everything else works fine on the website except for the donations section. It just says that it's loading, but never does. I already have a confirmed email address. Been using the online donations section for months just fine; it just decided to stop working for some reason a couple weeks ago. Please help!

I am having the same problem (donation page not loading). And yes, I have an email address and have been using the site for a year with no problem. Is this a systemwide bug? Or maybe since I updated my OS? I'd love any advice you can give for getting it up and running - I love the ability to pay online! Thank you!

Same problem here. Have been paying online for over a year and it worked just fine earlier this month using the same computer. Please get it fixed!

Finally got it to work; had to clear cache, cookies, etc... then close and reopen chrome and it finally worked.

I am having problems with the donation page it will not load. I have been trying for more than a week. Please advice if there is a problem.

thompsonnurae1 wrote:I am having problems with the donation page it will not load. I have been trying for more than a week. Please advice if there is a problem.

It loads OK for me. Kinda slow, but it did load. If the page was out for a week, we'd have tons of complaints.

I had the same problem. Cleared browsing data and now it works.

RE:Donations link won't load
Same problem. I have used donations without difficulty now loading bar never ends.
If anyone has a solution I would appreciate help. thanks

Me too... was working fine earlier this month now won't work. Bummed! (I am assigned to serve in a ward other than my home ward, and this is the easiest way to get the donations made--- please fix soon!)

SteveLizOsborn wrote:Me too... was working fine earlier this month now won't work. Bummed! (I am assigned to serve in a ward other than my home ward, and this is the easiest way to get the donations made--- please fix soon!)

Were you assigned earlier this month? Historically, some tools have had problems with "multi-ward" members. This might be a clue as to why it's not working for you.

Same problem here. Just get the loading bar for minutes. Any ideas on the fix??

anyone know why this is happening and will not load donations to enter them in?

same issue, just get the loading bar. Tried on iphone and pc.

My donation link wouldn't load. It would just keep saying loading but the tithing slip wouldn't come up. Everything else seemed to be working on lds.org. I tried restarting my phone, checking for updates on phone and internet app. Nothing.

Then I CLEARED MY CACHE on my INTERNET APP.
That worked! Go to the settings on your for your browser. Look for storage, and click "clear cache". Or google how to clear cache for your specific browser. I hope that works for you too. Happy tithe paying!

trying to access donation page but it won't load. the load symbol stays on the page. i have tried different internet browsers.

Did you try the solution in the post before yours?

I've been having the same issue, I go to the donations link and I get an error 404, for about a month now. I can get reimbursed through online, I have been paying online start.

msawin wrote: Tue Mar 28, 2023 6:15 am I've been having the same issue, I go to the donations link and I get an error 404, for about a month now. I can get reimbursed through online, I have been paying online start.

A common issue with the ChurchofJesusChrist.org website is a build up of cookies that cause anomalous behaviors. The 404 error when using URL links is highly likely due to the cookie build up. Try the 'New Incognito window' for the Chrome browser, 'New private window' for some some other browsers, to access the Donations web page. If that works then deleting the browser cookies for the ChurchofJesusChrist.org website will restore normal operations for future browsing sessions.

I recently had to bite the bullet and clear the entire cache for my Chrome browser (took forever, I must have had a ton of cookies!). Repeated attempts to clear the site data for churchofjesuschrist.org was unsuccessful for me, and I always had to access LCRF via a private browsing session. It was probably user-error, but somehow I wasn't able to clear the data causing LCRF to be inaccessible, until I did a full clean cycle. It's been working well since, knock on wood

Just another data point, in case there's others who find similar behavior where clearing site cache doesn't seem to resolve the problem, a full wipe of browsing data may be needed.