LDS Tools data download problem

We are having an issue where the latest version of LDS Tools will not download data.

Conditions:
Hardware: iPhone 5, 16GB, 2.5GB Free
iOS: 10.2.1
LDS Tools: v3.2.0

The app installs. When the user logs in, the download starts, then abruptly stops with no error messages and no data downloaded.
Any ideas on how this can be fixed?
We've tried re-installing the app and also re-booting the iPhone.

Another post indicates that you have to log out of iCloud before re-installing. Otherwise, you get set the same corrupted install. You can log back into iCloud after you've gotten Tools up and running.

Turning iCloud off and re-installing did not help. The result was the same. I was able to get things working by the following:

1) Delete the app on the phone.
2) Open iTunes and delete the app in iTunes, sending its files to the trash.
3) Re-download the app in iTunes.
4) Sync the app to the phone.

This was all done with WiFi turned off and iCloud turned off. When all was complete I re-enabled iCloud.

One way I can see this happening is if the internal data model in the app changed with this version. Then, when the new app is installed, but before data is synced from church servers, iCloud restores the old app data. But the old data now contains an incompatible data model, and when the sync with church servers happens it tries to write to an incompatible database or table. If the first DB access is gracefully handled within the code, the download may just abort rather than crashing the app, as I've seen with other apps.

I've been searching and searching the web for an answer to my syncing issue. I found several possible solutions but none worked for me. I get the message that syncing may take several minutes, and that's it. It never syncs and I can never get beyond that point and access LDS Tools data.

Remove/reinstall
Clean out iCloud/iTunes
Safari settings

Would love to hear of other avenues

My solution above worked, but the app was updated again over WiFi and the problem came back. Whatever problem exists in the app is still a problem.

I only see this problem on my wife's iPhone 5, but not on my 5S. I'm curious to know what device you're using.

iPhone 6s. Husband has same model and LDS Tools works just fine on his.

Since my wife's iPhone 5 was having problems again since the update, I did the following just now:
1) Delete the app from the phone.
2) Delete the app from iTunes library.
3) Download the app anew from the iTunes store.
4) Install the app on the phone using iTunes.

The app is now working.

My advice would be, if the app is working and synch-ing, don't update the app unless you absolutely have to. It will probably break again.

Eureka. Hubby did as suggested and I'm a happy camper again. Thanks.

gbrooksby's solution worked for me too! I am very surprised that it did - but yay!

I am having this same issue, but I can't figure out how to delete the app from iTunes....it doesn't show as one of the apps on my phone? Does someone have step by step instructions that would help me do this on my iphone6? I use this app a lot and it's been blank for about a week now.

Seems like it's been really slow to get this info out there for people and it's not an obvious fix but it does work! Here's what I did to get it working...
http://www.hickendesign.com/site/2017/0 ... p-no-data/

I am having the same problem and have tried all suggestions in these posts. I spent three and a half years in a foreign speaking branch in our stake just loving the app as I was able to access data quickly. When I was released as the clerk and had my records transferred back to my home ward the app will not load data. It stops 3/4 in the download. I also get a red and white exclamation flag on the temple menu option. No data anywhere. So sad. This app would be helpful in my new calling.

Any suggestions? Thank you.

Same issue as SharlaCarbine. I don't see it on my iTunes.

The solution I mentioned will have to change after one upgrades to iTunes v12.7. Apple has decided they will no longer sync apps via iTunes. They can only be synced via iTunes on an iPhone or iPad. Until the developers identify a fix and implement it, some users will just be out of luck.

Thank you for clarifying the issue. I hope the developers will fix this soon as I and others rely upon this app frequently. I will anxiously await an update.

Have there been any updates here? I've been in a "failed to download" state for a few months on my iOS devices now. Uninstall/reinstall doesn't work, and Apple doesn't appear to allow deleting from iTunes account anymore.

I'm having the same problem. I sync over wireless on an iPhone 6s running ios 14.0.1. Already deleted and reinstalled app from the app store. That didn't help - I log in using my LDS credentials, but it still generates a Failure message when it tries to download data.

Having the same problem...seems to be an ongoing issue for a number of years now with no one at the Church seeming to know what is causing this. I have what is now (2/2023) an old iphone8. I've recently been trying to sync but it just goes on forever. I deleted the app and downloaded 'Tools' from the appstore. (I have never downloaded anything church related from iTunes so don't know why that would be involved in a fix for some.) I start the app and all I get is blank screen with a search window at the top...no other icons showing and have done this several times including rebooting the phone. No change. The iOS on the phone is 16.3 with total capacity of 64GB and 3.79GB available. Don't know whether this is an app issue or a phone issue. Anybody have anything new??

I haven’t been able to get into my tools for the directory

brendagbrode wrote: Sun Nov 24, 2024 3:30 pm I haven’t been able to get into my tools for the directory

It's usually one of a few things:
- You're not running the current version of the app.
- Your device is too old to run the current version.
- Your MRN is not attached to your account, making you a non-member.
- Your records are not in a ward.
- You're trying to sync on a Sunday which tends to have server issues.