FSY Registration

There seems to be a problem in the "Submit My Registration" part of FSY Registration. There even seems to be no hyperlink on the button.
Two people in our stake reported a problem so I took the liberty to check it myself and yes, I found that the link seems to be broken. Please check it out.
Thank you!

https://www.lds.org/youth/fsy/secure/re ... country=ph

That link appears to be working for me - but then I'm not going to click the "submit" button. I do see a hyperlink connected with the button.

One thing I am concerned about - where did you get that link? The reason I ask is that it contains a clearly labeled "session ID". Those tend to be very perishable. It's possible you're using an incorrect link.

This is the link you have to use for the registration: www.fsy.lds.org
Try one more time and if it doesn't work let us know.

I'm still having problems with the link, it never worked for me and I'm trying it again and it still isn't letting me submit.

this link worked for me:

This is the link you have to use for the registration: http://www.fsy.lds.org

Hi. I'm from Philippines, registering for Bacolod FSY. I used the www.fsy.lds.org to register but "Submit my Registration" button doesnt seem to work. I click it and nothing happens. Not just for me but also for my other co-counselors. Help please. Thanks

Just to make sure everyone's clear, this is a user-to-user forum, not an official help channel. While answers and solutions often happen, there's no guarantee. If you need guaranteed response to a problem, the official help channels are probably your best option. I don't happen to know what the official help channel would be for FSY, but if there's a 'Feedback' link, that would be a good place to start.

I also have a problem of registration...it says my access is denied

I'm not able to sign up for FSY because it's still registering me in the Fresno, California area. I'm living in the Salt Lake area, and it hasn't changed. Every time I go to sign up , it shows only options for the Fresno area. Any help?

ngranger1 wrote: Mon Mar 21, 2022 3:23 pm I'm not able to sign up for FSY because it's still registering me in the Fresno, California area. I'm living in the Salt Lake area, and it hasn't changed. Every time I go to sign up , it shows only options for the Fresno area. Any help?

I'd ask the ward clerk or the ward membership clerk to make sure your record is in the ward. I'd also check to make sure the MRN on your account matches your membership record.

If the youth attempting to register is in the US or Canada, please have the bishop go into the approval tool and see if there is a 'move approval' button in the right hand side of the row containing the youth. If it is not there the bishop should call 801-240-3009 ext. 1 to resolve the issue.

I've experienced the "participant approval" link failure since the 19th and left messages - no correction at this point - have been monitoring it all day. Please help correct this issue.

kcoleman2346 wrote: Mon Apr 24, 2023 4:08 pm I've experienced the "participant approval" link failure since the 19th and left messages - no correction at this point - have been monitoring it all day. Please help correct this issue.

If you're using a web browser, have you tried clearing your browser cache and deleting relevant cookies? It's a long shot, but there's a slight chance it might help.

Yep. First thing. Didn’t make a difference. Finally got somebody on the phone and they said they plan to open it up again tomorrow noon.

We have registered our 3 daughters for fsy, and we have received confirmation of completion. But the past few days my wife and I have received messages stating that registration is incomplete. We have paid and just want to make sure registration is complete

derekbarry7 wrote: Tue Jan 23, 2024 6:59 pm We have registered our 3 daughters for fsy, and we have received confirmation of completion. But the past few days my wife and I have received messages stating that registration is incomplete. We have paid and just want to make sure registration is complete

Being as this is a user-to-user discussion forum, you probably won't get any solid, reliable information on a specific registration case here. If there is some support contact information in the materials you registered with, that would be a better option.

Been trying to register since it opened at 11a.m. what a mess.

I am trying to transfer into a different FSY session. When it allows me to click on the session that I want to change into and then hit "next." After that it comes up with a loading symbol and the words "Please wait" then it sits there and loads forever but nothing goes through. What should I do?

I have tried pre-registering and now registering my son using Microsoft and Google Chrome, on mobile, tablet and computer and nothing works for me. I was given a number to call but it doesn't work as well.

As mentioned previously in this thread, the Tech Forum is not a support website, but rather a place for member-to-member discussion and self-help. So hopefully there's another Forum member who can share some helpful suggestions regarding what you can do.

I am trying to transfer into a different FSY session. When it allows me to click on the session that I want to change into and then hit "next." After that it comes up with a loading symbol and the words "Please wait" then it sits there and loads forever but nothing goes through. What should I do?

The standard suggestion for these types of situations is to keep trying (I know, not very helpful...). But Church systems are sensitive to system overload (many clerks see this happen on Sundays), and the FSY system last year definitely had overload, especially the first few days it was open for registration.

I have tried pre-registering and now registering my son using Microsoft and Google Chrome, on mobile, tablet and computer and nothing works for me. I was given a number to call but it doesn't work as well.

It might be helpful to state exactly what you are able to do, and at what point it "doesn't work". For example, the Pre-Registration: How-to-Guide lists some steps, are you trying to follow them or do something else? Also, the FSY FAQ lists a phone number you can call during the listed hours for help. Is that the number you tried to call?

I have been trying to register my children on and off all day for FSY, but I cannot get past the "Youth Information" page. I can see that I need to upload a photo of my child, but nothing happens when I click "edit" to add a photo. I have tried copying and pasting an image and dropping a photo, but neither works. I have tried to move on and click "Next" to go to the next page, but it will not allow me to continue without a photo. Has anyone else run into this bizarre issue?

smsmitty09 wrote: Thu Feb 01, 2024 7:01 pm I can see that I need to upload a photo of my child, but nothing happens when I click "edit" to add a photo.

You might try Private/Incognito mode. Church webpages have a known issue with "Cookie buildup".

Please help! No one has any answers, after getting kicked off 7 times while waiting for a reg space, I can select the date I want but then I just get the please wait loading circle. Until the computer eventually kicks you out from hours. I have been attempting to do this for over a day.
How is there not a support line or place to email?

For some reason when I try to sign up for a session it says "A problem occurred creating your enrollment. Please reload the page and try again." I refresh and it says the same thing, why?

When doing a normal page refresh, also known as a soft refresh, the page is reloaded from the cache on your computer. Try a hard refresh which ignores the cache and requests a new set of pages from the server, which ensures any updates are reflected. If cookies are at issue, which frequently happens with Church websites, then, as stated in post 22 of this thread, try the browser Private/Incognito mode. This loads the page with all new cookies and new pages from the server.

There may be other back-end issues that you have no control over other than to try again later on, or on another day.

We had trouble registering for fsy until we switched from safari to google chrome. Once we switched to Chrome we were able to register immediately.

JeffreyHamaker wrote: Sat Feb 03, 2024 7:22 am We had trouble registering for fsy until we switched from safari to google chrome. Once we switched to Chrome we were able to register immediately.

If I'm informed correctly, the Church's developers use Chrome as their primary testing vehicle, so your advice is probably very valid.

Trying to register my son for FSY yet it takes so long to try and get him registered. Is there someone I can speak with to finalize his registration?Please advise

Is there someone I can speak with to finalize his registration? Please advise

The following post suggested trying to use the phone number listed in the FSY FAQ. Nobody has posted here since then, with any results from trying to contact that number. I'd try that.

This is for 2024. The website is not allowing me to select a session in our laie Hawaii FSY. It just says “please wait” but forever.

We pre-registered our daughter for FSY, the pre-registration showed that it was 100% complete. However,
We received a message that her registration is not complete. So we clicked on her name and it took us to the next screen. We clicked on the FSY location / date, then clicked “next”, but it will not proceed. The please wait (spinning thing) pop up occurred and has continued for 5 days. We keep trying to register, but it won’t go any farther. We’re not sure how to proceed.

Hi, I would like to ask for assistance. I was able to register my kids for this year's FSY 2024 however there is no option to edit the participant's information. Can someone help me out on this? I will be grateful to here any responses. God Bless everyone

rvillaruel wrote: Fri Feb 09, 2024 10:02 am however there is no option to edit the participant's information.

You might want to get with your clerk to make sure the information is accurate on the participant's membership record. I'm guessing that's where the information is coming from.

I have tried to upload my kids picture for the FAY registration more times than I can count. I have edited,cropped,taken new pictures, tried to do it from a computer rather than a phone- I have no idea how to make it upload. Anyone have any suggestions?? Or ideas?? Or has this happened to you??

There's a slim chance that this could be the cookie buildup problem. Clearing your browser's cache and deleting relevant cookies _might_ solve it. Using incognito/private mode is a fairly good test of whether the cookie remedy would help.

Why does the FSY registration system crash and kick you out of line every year? go from 300 in line back to 2000 in line and then make you wait 90 min after you got kicked out the first time?

As I’m registering my daughter I have to get past the dietary and other restrictions but when it trys to popup it goes of focus and I can’t select anything. She doesn’t have a restriction or meds and I can’t bypass this spot. What do I do????

HLHemmert wrote: Thu Mar 07, 2024 12:38 pm .....What do I do????

Why does the FSY registration system crash and kick you out of line every year?

A previous post in this thread asked people with issues if they had tried contacting the FSY FAQ help number listed here. For anyone sufferring from FSY registration issues, that continues to be my best suggestion for the recurring problems people are experiencing.

If the help number is "helpful", please return and post your success here, to encourage others to also use that resource. And if it's not helpful, you can of course also return and explain what they could not resolve, and perhaps Forum members can give you other ideas. So far, nobody has posted about their experience calling the FSY Help line.

So I’m able to get into my registration but it won’t let me choose a session or go past that. Any ideas of what’s happening or how to fix it?

Hi Guys. My bishop is getting an error message for one of my duaghters that says "this person has already been approved by another unit leader" thus he is not able to approve her. Can you help?

dj_ward10 wrote: Wed May 29, 2024 11:55 pm Hi Guys. My bishop is getting an error message for one of my duaghters that says "this person has already been approved by another unit leader" thus he is not able to approve her. Can you help?

Your bishop will need to call the Global Services Department (GSD) for them to look into the issue.

Actually, the Bishop can reach out to FSY support directly, which is who the GSD will direct him to. The Contact Info is at the bottom of the FAQ page:

https://www.churchofjesuschrist.org/you ... s?lang=eng

My bishop has approved me for FSY i go to the FSY page to register it keep saying I have not been approved

Hi there I am having issues trying to approve my daughters registration, when I click on the link I login I choose the stake that we belong to and it keeps resetting to the location page. I am also having issue updating my contact details and new contact number

Katrina_iosia wrote: Mon Aug 26, 2024 9:49 pm Hi there I am having issues trying to approve my daughters registration, when I click on the link I login I choose the stake that we belong to and it keeps resetting to the location page. I am also having issue updating my contact details and new contact number

Try using private/incognito mode. It might be a known cookie build-up problem.

Thank you for your recommendations I have tried both with no luck is there an email address I can get in touch with someone direct?

Make sure your account is tied to your membership record (the account you are using here to post is not), and work with your clerk to make sure your records are in your ward.

Thank you for your response - everything has been sorted since my message here. The bishop was able to approve the application manually on my behalf - 08/09/2024

[quote=jonesrk post_id=253352 time=1726096244 user_id=6469]
Make sure your account is tied to your membership record (the account you are using here to post is not), and work with your clerk to make sure your records are in your ward.
[/quote][quote=jonesrk post_id=253352 time=1726096244 user_id=6469]
Make sure your account is tied to your membership record (the account you are using here to post is not), and work with your clerk to make sure your records are in your ward.
[/quote]russellhltn wrote:
> [quote=Katrina_iosia post_id=253021 time=1724730579 user_id=740320]
> Hi there I am having issues trying to approve my daughters registration,
> when I click on the link I login I choose the stake that we belong to and
> it keeps resetting to the location page. I am also having issue updating my
> contact details and new contact number
> [/quote]
>
> Try using private/incognito mode. It might be a known cookie build-up
> problem.

Katrina_iosia wrote: Wed Sep 11, 2024 6:43 pm Thank you for your response - everything has been sorted since my message here. The bishop was able to approve the application manually on my behalf - 08/09/2024

Ok, but you still have a problem with your account - it's not tied to your membership record. That's going to keep you out of any member-only content.

I'm trying to upload a photo for my son to pre-register and it says "incorrect file type" but does not tell me what file type is acceptable. Does anyone know? We are trying to use photos taken with iPhone.

hey any HELP with FSY REGISTRATION... i could register 1 of my daughters but its not working when i try to register the second.
We reached Bishop and he put them both in the " bishop's approval list"
we changed browsers \ refreshed system over 20 times \ erased & cleaned cookies and data. NO RESULTS
any help?

usauy1978 wrote: Mon Mar 03, 2025 7:57 pm i could register ONE of my daughters but its not working when i try to register the second.

At what point does it fail?

Let's look at the basics. Is 2025 the year for your stake? You can find out here.

What is the age of the second daughter? Does she meet the age range criteria of being between "turning 14 in 2025" and "no older than 18 by the end of the session you plan to attend"?

There are thousands waiting in the waiting room to register for off-year wards. Is there any way to see the openings in the sessions and locations without going through the waiting room?
Seems like a good way to make a lot of people upset when they wait for hours only to find out the only open sessions are in other cities outside of Utah. I would love even a snap shot update on a blog somewhere. Thanks!

I'm trying to register my off-cycle youth but it says the server cannot be reached. Am I the only one or are other people struggling?

Also trying to register my off cycle youth but been going on 4+ hours now of getting in the cue but then getting kicked out. Now can't even get back in. Is there a fix for this?

arianecameron wrote: Thu Mar 13, 2025 1:05 pm Is there a fix for this?

You could try using Incognito/Private mode on your browser on the chance this is a cookie buildup issue. But that's all you can do on your end.

Has anyone had any luck registering their off cycle youth? I have been try all day with no luck. All my friends & neighbors have said the same thing! So frustrated!

I have been trying to register my kids all day. It will take me down to 200-500 people ahead of me in line and then it'll tell me the site is not responding and it's unable to connect, kick me out, and restart me back at the end of the queue. Literally over 8 hours now.

Off cycle youth here! So I can put my username and password in but then it just keeps redirecting me?? How do I fix this? I really need to register cuz my friend and I want to room together and she's already in!

laurenec wrote: Fri Mar 14, 2025 8:28 pm Off cycle youth here! So I can put my username and password in but then it just keeps redirecting me?? How do I fix this? I really need to register cuz my friend and I want to room together and she's already in!

You can try incognito/private mode. Otherwise, I think you just have to keep trying. Make sure your account has your MRN and you've been approved by bishop.

I can not click on my son's name to register him for FSY. It is as if the link is not working. He has been approved. I can see his name for an incomplete registration, but nothing happens when I click on his name.

I am having the same issue. I can register one son, but not the other.

How can a non-member youth sign up to FSY 2025?
My bishop try to create an account then use that account try to sign up , but still can not sign up to FSY.
If the youth is member, but his/her parents are not. How his/her parents approve it?

Is the FSY registration site down? I can log in, but when I go to the page to preregister my daughter it loads up a page saying it is missing (fsy.byu.edu). I have tried using incognito and it is still the same. I asked a friend who is also trying to preregister her daughters and it is the same for her.

MariiaFilippova wrote:
> I can not click on my son's name to register him for FSY. It is as if the
> link is not working. He has been approved. I can see his name for an
> incomplete registration, but nothing happens when I click on his name.
Did you find a resolution? I am having the same issue!