Gospel Library Sync Annotation Problem

6 postsstarted by NataliaBackman 2,116 viewsoriginal topic

New Member
#1
Every time I go onto my app on my phone The annotations won't sync. All it says in "sync failed" so my notes and markings don't sync. I've tried the support team and their email address doesn't exist I've tried that too. I'm desperate!
New Member
#2
I'm seeing similar issues with Beta 3.
New Member
#3
I realize this might not be any help but both betas sync for me. Beta 1 gave me that failure message. Might delete beta and install again from scratch?
Community Administrator
#4
NataliaBackman wrote:Every time I go onto my app on my phone The annotations won't sync. All it says in "sync failed" so my notes and markings don't sync. I've tried the support team and their email address doesn't exist I've tried that too. I'm desperate!
Be patient. There seems to be a system-wide outage at this point. See this post. I imagine it will be running again soon.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
New Member
#5
Still seems to be a problem. I have uninstalled from my iphone and reinstalled and the sync still fails. My Android devices are working fine with sync.
New Member
#6
Deleted all LDS Library data. Reinstalled again. Working okay now.