Journal/Notes Entries on My Account Suddenly All Gone

I've been saving talks to read for an upcoming speaking assignment in the Notes/Journal section of my lds.org account. I've just now logged into lds.org my account to review them. There are zero entries remaining! No bookmarks, etc. What has happened to them?

Could I have deleted these from my mobile device? Any way to recover them?

Thanks for any help!
~Jonathan

Generally, notes sync between on-line and the Gospel Library app. So it's possible that you've deleted them, but I think you'd have to be very aware of it. I don't think it's something that's easily done accidentally.

I'd double check that you are in fact logged in and that you didn't somehow make all your notes under a different account.

Thanks for your prompt response. I don't have another account with lds.org.

Hoping it's a case of easily correctable user error or data recovery.

Same problem. I was able to see all of my notes yesterday morning (Nov 7). Today nothing?

russellhltn wrote:Generally, notes sync between on-line and the Gospel Library app. So it's possible that you've deleted them, but I think you'd have to be very aware of it. I don't think it's something that's easily done accidentally.

I'd double check that you are in fact logged in and that you didn't somehow make all your notes under a different account.

There seems to be a system-wide problem -- it's not a problem with any particular account. I first noticed it yesterday afternoon (7 November). Notes are all gone on LDS.org and Gospel Library gives an error whenever you try to sync.

GOOD NEWS!

The system seems to be up now. Notes on LDS.org are now shown, and sync with the mobile Gospel Library app is working again.

Excellent. Thanks.

I am having this problem now. I use lds.org to read scriptures and make footnotes and journal entries, but the past several days, I get the message "My Study Tools are currently unavailable." What should I do?

Same problem here. I am in lds.org on Safari on my MacBook Pro.

Same problem here. I can see my highlights and notes on my computer, but can't add new notes. I'm logged in, and have tried rebooting, but if I try to edit or add, I get the popup, 'My Study Tools are currently unavailable". This has been the case for the past 3 days. Gospel Library seems to be working fine. It's just lds.org that's broken.

It suddenly started working about 7 am today. I don't know why it wasn't working or why it now does, but I'm grateful.

It worked properly for about 5 minutes this morning, then suddenly I started getting the not available message again. My sister two states away is getting the same message. PLEASE FIX IT!!!

These forums are user to user support. Nobody here can do anything about the issue nor do we have any special contact with people who can. Your best chance to report the issue is to use the feedback link at the bottom of the page.

Thank you. That should have been obvious, but I guess I came here to see if others were having the same problem and forgot the purpose of the forum. I have submitted a request in the Help Center.

I'm having the same issue. Every day I keep hoping it will be fixed, but nothing yet. Still just a blank area where my bookmarks usually are. I tried 3 different browsers, deleted my history/cookies. Didn't help.

Both my sister and I have the same problem as mahubble, but without the popup. The notes bar at the bottom of a scripture page is gone, and going to the notes from the Account area reveals either nothing in the big right-hand box, or (0) in the counts of the different notebooks.

I'm having the same problems. Nothing is visible. I haven't been able to save or change anything for weeks. My tags and notebooks are changing all on their own. I'm having problems with this online and in the app. It's really put a damper on my scripture study!!!!!

I find it's random. Yesterday I was able to create some new highlights (with some failures in between).

I have been having this issue for weeks. Precious journal entries and insights from my study is now gone. Please, how can I get these back? I use Windows 10 app, the web, and my mobile device.