Tech Forum Archive

Member can log in to account and change settings but no other options

15 postsstarted by elow 3,508 viewsoriginal topic

elow
New Member
#1
I'm membership clerk in my ward and ward member contacted me for help to log in to her LDS.org account.

She has can login and change her settings but can't see the directory or make donations. She as reset her user I'd and password and even looked up her account with her member number and still gives her the same error when she tries to access the directory, the errors says that access is denied. Her records are in my ward and can see them. I'm not sure where to look to help her.
russellhltn
Community Administrator
#2
Odds are she doesn't have her MRN added to her LDS account.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
sbradshaw
Community Moderators
#3
If she goes to LDSAccount.LDS.org, has her membership record number been entered in?
Samuel Bradshaw • If you desire to serve God, you are called to the work.
elow
New Member
#4
Yes she has her membership record entered in. She still can't access
russellhltn
Community Administrator
#5
Is the MRN on her account the same as the one on your records? It may seem strange, but it happens.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
elow
New Member
#6
Yeah it is I printed her record for her to use. She did get married and changed her last name. But it wasn't working before that happened.
russellhltn
Community Administrator
#7
I'd suggest calling the Global Help desk and see what they say.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
elow
New Member
#8
How do I find that information? I have been in this calling for 2 weeks now.
elow
New Member
#9
I found it thanks
sbradshaw
Community Moderators
#10
Great! Be sure to report back if you learn anything that might help future clerks or members!
Samuel Bradshaw • If you desire to serve God, you are called to the work.
dscox
New Member
#11
I log in and find my donations previously paid by bill pay from my credit union listed, but no option to make donations. I am in an expatriate branch in China. Can I make direct donations thru lds.org?
lajackson
Community Moderators
#12
dscox wrote:I log in and find my donations previously paid by bill pay from my credit union listed, but no option to make donations. I am in an expatriate branch in China. Can I make direct donations thru lds.org?
By default, no, because you live outside of the U.S. If you are using a checking or savings account at a U.S. bank, you might email donations@ldschurch.org and ask if they are able to let you donate online. Service members are able to do this in many cases, but it requires that a setting be changed by Church headquarters.
dscox
New Member
#13
Thanks. I will try that approach.
wheeliemom
New Member
#14
How can I eliminate the 2-step verification code for signing into my church account?
russellhltn
Community Administrator
#15
wheeliemom wrote: Tue Apr 09, 2024 5:48 pm How can I eliminate the 2-step verification code for signing into my church account?
Log into account.churchofjesuschrist.org

Note that some people are required to have 2-step because of their access to internal systems.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.