Won't let me pay my tithing on line

My account won't let me pay my tithing it says it's only available in the United States and my account says I'm in the United States ?

The member must have their address of record in the United States and the bank from which the funds will be drawn must be a U. S. bank. Are you saying that both your address is in the U.S. as well as the bank is a U.S. bank? If so, what is the message you get when you try to make a donation?

jdlessley wrote:The member must have their address of record in the United States and the bank from which the funds will be drawn must be a U. S. bank.

There are some exceptions, such as for servicemen stationed overseas who still use U.S. banking accounts. But those have to be set up on an individual basis by headquarters.

However, I'd expect all residents of the US to be able to get into the donation system. It will only accept US banks, but you have to be in to before you hit that roadblock.

I'm not sure if the system looks at the members address, or if it looks at what ward they belong to. Or both.

russellhltn wrote:I'm not sure if the system looks at the members address, or if it looks at what ward they belong to. Or both.

It looks at what stake they belong to. The system may also have been tweaked by now to include wards in stakes that extend outside the U.S., but where the ward itself is totally within the U.S.

lajackson wrote:

jdlessley wrote:The member must have their address of record in the United States and the bank from which the funds will be drawn must be a U. S. bank.

There are some exceptions, such as for servicemen stationed overseas who still use U.S. banking accounts. But those have to be set up on an individual basis by headquarters.

There are some exceptions, such as for servicemen stationed overseas who still use U.S. banking accounts. But those have to be set up on an individual basis by headquarters.[/quote]

Does anyone have a headquarters contact for overseas service members to get help on paying tithing on-line?

I am a AIr Force member living in Bulgaria and have a US bank account but have had the same problems paying tithing on-line as others in this forum. I have asked my branch president and numerous U.S. ward clerks for help with this but unfortunately, no one could tell me why I can see donations history and all else tithing related but not have the option to pay.

Thanks in advance for the feedback.

Hauckm wrote:Does anyone have a headquarters contact for overseas service members to get help on paying tithing on-line?

I am a AIr Force member living in Bulgaria and have a US bank account but have had the same problems paying tithing on-line as others in this forum.

See this post.

Hauckm wrote:Does anyone have a headquarters contact for overseas service members to get help on paying tithing on-line?

Send an email to donations@ldschurch.org and they will help you.

Edit: See two posts later for a newer email address.

Sent them an email...THANKS!!

For any of you reading this forum, following is the bottom line on how to set up your online donations, which I received from our LDS Donations U.S. Headquarters:

"If you are an ex-pat and desire to donate in US funds from a US Bank, electronically. Email your name and membership number to onlinedonationsupport@ldschurch.org and ask to have access to the LDS.org donations program."

Thanks to all of you who contributed to this discussion, which ultimately led me to the answer above,
Manny

Why can't I pay my tithing on line????????!! What have you done???

bhasleton@gmail.com wrote: Fri Aug 30, 2024 12:14 am Why can't I pay my tithing on line????????!! What have you done???

You might try Private/Incognito mode of your browser.

It won’t let me either!!! It used too now it’s weird is there something wrong. When I go to check the tab, it won’t let me check it and then it acts to clear what my banking’s information is so frustrating. I will call

lisagayjones wrote: Thu Aug 14, 2025 4:36 pm It won’t let me either!!! It used too now it’s weird is there something wrong. When I go to check the tab, it won’t let me check it and then it acts to clear what my banking’s information is so frustrating. I will call

One of our ward members had the same issue. His bank details went missing. On several occasions he re entered the information without success, but last week he said he appeared to have successfully got the bank information to stick.

On a slightly different note, I recently assisted a member to set up her online donation details. Firstly I noticed that the process has changed. Originally you went to the Settings tab and entered the banking information there, then you waited for up to 10 days before a donation could be made. Now you select the donation slip and enter the amounts, then the bank setting up area is available.This was done 2 weeks ago, but nothing so far has happened. I’m not seeing her donation appear in the records.

Could this change of setting up procedure be part the problems others are having?

I list my donation. Then I try to add a new bank account. I add all the information for the new account, then I try to agree to the terms. It won't let me agree to the terms. Then I go back and it erases all of my information about the amount of my donation. I have used online tithing payment before and have not had any problems. What is causing the problem?
Nancy J. Steffan

njsteffan wrote: Fri Aug 29, 2025 1:42 pm Then I try to add a new bank account. I add all the information for the new account, then I try to agree to the terms. It won't let me agree to the terms.

Did you enter your bank account number twice in the two lines provided? The new form isn't labeled very well, it only appears in the error message.