Tech Forum Archive

sign into family tree

12 postsstarted by Bjembry1 22,947 viewsoriginal topic

Bjembry1
New Member
#1
I am trying to sign into Family tree and it won't accept the catched letters and they are correct. I know my user name and my pasword and i cannot sign in. Please help.
russellhltn
Community Administrator
#2
FamilyTree.com? We have nothing to do with them. Try FamilySearch.org.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
drepouille
Senior Member
#3
That's FamilySearch Family Tree.
Dana Repouille, Plattsmouth, Nebraska
andersonwhite
New Member
#4
Trying to sign on to family tree and not having any luck
drepouille
Senior Member
#5
Try https://FamilySearch.org
Dana Repouille, Plattsmouth, Nebraska
haha195354
New Member
#6
Can not get into my family tree. Why am I having this problem?

I am not a new member. I became a member in 1985 in Las Vegas Nevada. Please fix. Reply please. Thank you.
russellhltn
Community Administrator
#7
haha195354 wrote: Sun Sep 18, 2022 11:38 am Can not get into my family tree. Why am I having this problem?
Are you trying to log in with a FamilySearch account, or a Church account? If you're trying to use your Church account on the FamilySearch login, that may not work.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
davesudweeks
Senior Member
#8
russellhltn wrote: Sun Sep 18, 2022 2:43 pm
haha195354 wrote: Sun Sep 18, 2022 11:38 am Can not get into my family tree. Why am I having this problem?
Are you trying to log in with a FamilySearch account, or a Church account? If you're trying to use your Church account on the FamilySearch login, that may not work.
One can use the same login for their Church account as they do for FamilSearch (I do that). However, that is not automatic and they are not connected. If you change one, it doesn't change the other. The process to recover your FamilySearch account if you have forgotten your login is here: https://www.familysearch.org/en/help/he ... r-username
rmrichesjr
Community Moderators
#9
davesudweeks wrote: Sun Sep 18, 2022 3:18 pm One can use the same login for their Church account as they do for FamilSearch (I do that). However, that is not automatic and they are not connected. If you change one, it doesn't change the other. The process to recover your FamilySearch account if you have forgotten your login is here: https://www.familysearch.org/en/help/he ... r-username
You can sign in to FamilySearch with your Church account.

Go here: https://www.familysearch.org/en/

Click on 'SIGN IN'.

Below the Username and Password boxes, click on "Sign In with Church Account".
aebrown
Community Administrator
#10
rmrichesjr wrote: Sun Sep 18, 2022 4:51 pm You can sign in to FamilySearch with your Church account.
That is true for the FamilySearch.org website, but not (at the moment) true for the Family Tree mobile app for iOS or Android. For the mobile apps, you currently must use the FamilySearch username and password. As has been noted, those are not guaranteed to be the same as for your Church Account.

It isn't clear from the original post if they are trying to sign in to the website or the app, but if it's the app, the FamilySearch account must be used.

The ability to sign in to the apps using Church Account is coming very soon, which should alleviate some of this confusion.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
aebrown
Community Administrator
#11
aebrown wrote: Tue Sep 27, 2022 8:43 pmThe ability to sign in to the apps using Church Account is coming very soon, which should alleviate some of this confusion.
Both the iOS and Android mobile apps (both Family Tree and Memories) now have the option to sign in with Church Account. Make sure you have the most recent version from the Apple App Store or Google Play Store.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
parleytking
New Member
#12
its ok