Tech Forum Archive

Missionary Phone

35 postsstarted by Odumah 26,236 viewsoriginal topic

Odumah
New Member
#1
Please I need help with my phone. I'm a returned missionary. I have tried the steps to remove the mass 360 from my phone but the more I try, the more it gets worse I no longer have access to the browser. I need help.
rmrichesjr
Community Moderators
#2
Odumah wrote: Sun Mar 09, 2025 1:26 am Please I need help with my phone. I'm a returned missionary. I have tried the steps to remove the mass 360 from my phone but the more I try, the more it gets worse I no longer have access to the browser. I need help.
Please keep in mind that (almost) nobody here has official answers or authority to take action to help, because this is a user-to-user discussion forum. If there are posts earlier in this thread with contact information for an official help/support channel, those would be good to try. If you have contact information for your mission office, someone there might be able to direct you toward help. Otherwise, you might be able to get contact information from your ward clerk for the Missionary Department, and they might be able to help.
richielloydbrown
Church Employee
#3
I recommend sending an email to missionarysupport.churchofjesuschrist.org.

Include your name, your device IMEI number, church account username, and some details about when and where you served so they can verify you were a missionary.

Then, they will be able to remotely unlock your device from MaaS360.

All the best!
Richard Brown
Product Manager | Missionary Department
bukasaaugus
New Member
#4
J'ai fini ma mission depuis le 19/02/2024, mon nom <<bukasaaugus>>
Jusque là mon téléphone contient encore l'application mass360.
La marque de mon téléphone est samsung a24
russellhltn
Community Administrator
#5
bukasaaugus wrote: Fri Mar 14, 2025 7:33 am J'ai fini ma mission depuis le 19/02/2024, mon nom <<bukasaaugus>>
Jusque là mon téléphone contient encore l'application mass360.
La marque de mon téléphone est samsung a24
Please see the post before yours.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
moroniavilacoello
New Member
#6
soy misionero retornado y la mision me dio el celular como regalo, pero aun tiene IBM Mass 360 y esta limitado, que puedo hacer?
dcalenovaca
New Member
#7
me odrian ayudar a eliminar mass 360 de mi telefono aunquel el telefono me da dos numero de IMEI
SIM 1 351007067238972
SIM2 351168017238973
POR FAVOR AYUDENME
rmrichesjr
Community Moderators
#8
Nobody here can help you. This is a user-to-user discussion forum.
mukangambo
New Member
#9
Good morning dear leaders, I'm Diakayilua mbonda josue, I've returned from my mission 2 weeks from now. And phone is still on mode restricted and Maas360 still there on my phone. Right now my phone is not serving me in anything, nor helping me to study or even to communicate fro an employment, please I need help, thanks
russellhltn
Community Administrator
#10
Please read though the thread. There is no one here who can fix this.

However, since you have just returned, you'll want to make sure to download your photos from your missionary account. Make sure you download and don't just link to them. That missionary account goes away in about 3 months. If you haven't saved the photos, they'll go with it.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
yulisidney02
New Member
#11
Acabo de regresar de la misión y necesito ayuda para desbloquear el celular que me regalaron en la misión
BrianEdwards
Senior Member
#12
yulisidney02 wrote: Sun Oct 19, 2025 5:54 pm Acabo de regresar de la misión y necesito ayuda para desbloquear el celular que me regalaron en la misión
If you read through this thread, you will find your question has already been answered here.
AndersonInocencio
New Member
#13
Good morning, I'm also a returned missionary. I tried to do what you suggested in the previous message, which was to send an email to missionarysupport.churchofjesuschrist.org, but it's giving me an error and I can't send a message to that email because it's been two months since I left the mission and MaaS360 is still on my phone. So what do you recommend I do?
russellhltn
Community Administrator
#14
Try replacing the first period in the email with a @.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
AndersonInocencio
New Member
#15
Ok thank you
claytontinotenda1712@gmail.com
New Member
#16
hie am Tendai Mark Ziwa my Samsung 025A24 is still locked with MaaS360 l was given it in Tanzania but now currently in Zimbabwe can u kindly assist anx
rmrichesjr
Community Moderators
#17
This is a user-to-user support forum, so nobody here can help you directly. This post from earlier in this thread appears to have the method to resolve the situation: viewtopic.php?p=257165#p257165
mwanawamuntulievin
New Member
#18
Bonjour mon téléphone ne marche pas je suis missionnaire de retour parce qu'il y a MaaS
Maiadesousa65@gmail.com
New Member
#19
Já fiz todo o processo pedido e meu telefone não desbloqueia
Bangurareuben
New Member
#20
Please I need help with my phone. I'm a returned missionary. I have tried the steps to remove the mass 360 from my phone but the more I try, the more it gets worse I no longer have access to the browser. I need help.
estevejaimes2005
New Member
#21
Mi cuenta personal dela misión no me da !! Porque será
madi8
New Member
#22
Hello, I am Sister Olson. I am a secretary in the Brazil Porto Alegre North Mission and we have some phones here that don´t have Maas360. Is it possible to add on Maas360 to these phones?
rmrichesjr
Community Moderators
#23
madi8 wrote: Thu Apr 30, 2026 7:29 am Hello, I am Sister Olson. I am a secretary in the Brazil Porto Alegre North Mission and we have some phones here that don´t have Maas360. Is it possible to add on Maas360 to these phones?
This is basically a user-user discussion forum, not an official support channel, so you're more likely to get a useful reply by using official support channels. If there is no other support channel for IT for missions, the Global Services Department should be able to either help directly or direct you to someone who can.
Sylvester1998
New Member
#24

Re: Request for mass360 removal

I'm having issues with my devices since I came back from mission, I have tried several times to remove mass360 from my phone and it has not yet been removed.

This is the code to remove the mass360: KB0077029
Nash1508
New Member
#25
My phone has shut down since returning home from my this mission this is what I was instruct. My code i’m supposed to search is KB0061649 and then it tells me to follow the instructions
18vangu2004
New Member
#26
:cry: j'ai un problème avec mes outils technologiques de la mission, je suis un missionnaire de retour mais l'application MaaS360 ne quitte pas le téléphone malgré les essais de réinitialisation et dans l'autre, mon compte Samsung m'empêche d'effectuer l'action de réinitialisation.

Je n'ai pas accès aux applications importantes pour la communication car elles sont bloqués.

Veuillez m'aider svp!!!
silvamarsantos
New Member
#27
Maiadesousa65@gmail.com wrote: Fri Jan 02, 2026 2:29 pm Já fiz todo o processo pedido e meu telefone não desbloqueia
rickypydimalla
New Member
#28
Hey
I am a return missionary.
Name Elder Pydimalla
Served in India new Delhi Mission
Imei number:[removed]
Please kindly door the needful

Moderator note: IMEI removed for security reasons.
rmrichesjr
Community Moderators
#29
Congratulations on completing your full-time mission!

If you're asking how to get your phone unlocked, this post may help: viewtopic.php?p=242278#p242278

Or, maybe this post: viewtopic.php?p=184540#p184540

If your need is something different, please write in your first language or your mission language so we can use Google Translate built in to the forum to get a clearer idea of how to help.
edemilsonhelder
New Member
#30
Please I need help with my phone. I'm a returned missionary. I have tried the steps to remove the mass 360 from my phone but the more I try, the more it gets worse I no longer have access to the browser. I need help i already followed the instruction but nothing charged
jdlessley
Community Moderators
#31
edemilsonhelder wrote: Wed Aug 12, 2026 2:07 am Please I need help with my phone. I'm a returned missionary. I have tried the steps to remove the mass 360 from my phone but the more I try, the more it gets worse I no longer have access to the browser. I need help i already followed the instruction but nothing charged
Moderator Note:
Screenshot of the smartphone sensitive technical information removed for security reasons.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center or Tech Wiki?
sauldominic
New Member
#32

Misioner RetornadoRe: Missionary Phone

Podrían desactivarme por favor el MaaS360
Numero
IMEI1 [removed]
IMEI2 [removed]

[ Moderator note: IMEIs removed for security reasons.]
rmrichesjr
Community Moderators
#33
Please see the link viewtopic.php?p=242278#p242278 a few posts earlier in the thread.
lmoralesvillatoro
New Member
#34
Regrese de la misión pero Los filtros de mi teléfono aún siguen y no sé cómo quitarlos
rmrichesjr
Community Moderators
#35
lmoralesvillatoro wrote: Tue Oct 27, 2026 11:47 am Regrese de la misión pero Los filtros de mi teléfono aún siguen y no sé cómo quitarlos
There is a link in the post immediately before yours with information to help you with that.