Android Gospel Library-Scriptures won't play audio

Does anyone know what to do when the audio play does not respond in Gospel Library? I have tried restart.

thanks

Have you power-cycled the device? (Power off completely, not just turn off the screen, leave it of for at least 30 seconds, then turn it on and try again.)

Is it all audio, or just some? If some, which some? If all, I'm sure you haven't literally tried all of it, so please give us one or two examples of what you have tried (so we can try the same thing).

What's the make and model of your device? (in case someone else has the same device).

PS: You put this post in the "Help with tech.lds.org" forum, which is meant for help with that website. You may have better luck in the Android Gospel Library forum: https://tech.lds.org/forum/viewforum.php?f=102 Perhaps a moderator can move the thread.

Liz

I just got a new android a month ago. It's a Samsung LG LTE and I can no longer listen to scripture or General Conference consistently. Meaning that at home right now I can listen to conference but not scriptures. The other day in my car I started to listen to scriptures on bluetooth, but after starting it then stopped and I couldn't get it to start again. I get the message "error trying to play audio". I have tried uninstalling and reinstalling with only temporary success.

I get the same problem with my phone. I've uninstalled the app several times, power cycled the phone, and even bought a new device (LG G5) and I still can't stream audio or video while connected to the T-Mobile network. Everything works fine while using the app over Wi-Fi. I was concerned that maybe the BingeOn program from T-Mobile that is supposed to optimize audio/video content over the network was preventing me from streaming so I disabled the BingeOn service but I'm still experiencing the same problems.

Has anyone discovered a way to get it working again?

I'm having the same issue. It works give when I'm at home connected to Wi-Fi but won't work when I'm using cellular data. It used to work fine a month or so and i could enjoy listening to General Conference in the car, but unfortunately it doesn't work anymore. I've tried it on both my and my wife's Samsung Galaxy S3 to no avail. I'm very interested in a solution and wondering what changed.

domanbj wrote:It works give when I'm at home connected to Wi-Fi but won't work when I'm using cellular data.

Check your settings: Click on the three dots in the bottom right corner. Settings. Advanced Options. Allow mobile network use.

There's also a setting in Android itself that might be an issue.

My settings allow mobile network use. What is even more interesting is that the audio works fine for October 2015 General Conference but not April 2016.

I also can't play audio or video from the gospel library app. I have a Galaxy S6 and T-Mobile account. Turning off Binge On also didn't help.

I used to listen to the Book of Mormon in Italian with text-to-speech option. Where can I find that in the new app? Hoping....

I'm on the T-Mobile network. My audio playback worked just fine with the Verizon network but now it just skips through the chapters and does not play anything unless I'm connected to Wi-Fi. I have allow network streaming setting checked in the app but it still does not work unless I'm connected to wifi. I want to be able to listen to scriptures through the day but I'm not always able to have wifi. Someone please help me with this issue. I have the galaxy s7 with T-Mobile.

petersj1 wrote:I'm on the T-Mobile network. My audio playback worked just fine with the Verizon network but now it just skips through the chapters and does not play anything unless I'm connected to Wi-Fi. I have allow network streaming setting checked in the app but it still does not work unless I'm connected to wifi. I want to be able to listen to scriptures through the day but I'm not always able to have wifi. Someone please help me with this issue. I have the galaxy s7 with T-Mobile.

For whatever reason, T-Mobile's Web Guard blocks the Church's content servers – you'll need to disable web guard to be able to stream audio on your mobile network. More info about Web Guard can be found here: https://support.t-mobile.com/docs/DOC-2144

Android s7 phone. Very frustrating. Tried reebooting. Tried shutting down phone. The play screen at yge bottom chooses moroni 10. But wont gp to yge location. When i get to my location the play screen pops up and leaves very quickly. Does noy respond when tapped. Still no answers. No response.

The audio on the app has not worked for a while, I can only listen to conference talks by playing the video.

Any help?

jason.lee2 wrote: Sat Oct 26, 2024 8:21 am The audio on the app has not worked for a while, I can only listen to conference talks by playing the video.

Any help?

I have an android device and have no issues playing audio only. When I want audio only I tap the audio icon, headphones button in the lower right. When I want the video I tap the play icon on the still image. Alternatively, the audio only is available by tapping the overflow menu icon, three vertical dots in the upper right, and tap Play Audio.

If those methods do not work for you there may be an app setting or a device setting that needs to be adjusted.