Trouble signing in, PLEASE HELP!!!

Hi,

I'm currently logged on to my husband's account because for some reason I am unable to log into my own.

When I try to log in to my account on lds.org or sign in to LDS Tools, I'm told that my password or username is incorrect. I've reset my password at least 10 times now, and I've checked to make sure I have the correct username 3 times. Each time I try to log in, I get the same response. (I can log on to my LDS Account page, but when I try to log on anywhere else, I'm told I can't.) This has been going on for a couple of weeks.

It looks like the membership number on my LDS Account is off by one number from the one on my temple recommend. I'm not sure which one is the correct one at this point.

Do you know what may be causing this issue and if it can be fixed without deleting my account and starting over?

--Annie

helamanwarrior1 wrote:It looks like the membership number on my LDS Account is off by one number from the one on my temple recommend. I'm not sure which one is the correct one at this point.

I would start right there. Call your ward clerk and verify your membership number. If it is not correct at your LDS Account, you will have trouble signing in.

helamanwarrior1 wrote:When I try to log in to my account on lds.org or sign in to LDS Tools, I'm told that my password or username is incorrect. I've reset my password at least 10 times now, and I've checked to make sure I have the correct username 3 times.

If you can log into ldsaccount.LDS.org, then the change has worked. In the past, I've found it can take time before the new password works in other places.

helamanwarrior1 wrote:It looks like the membership number on my LDS Account is off by one number from the one on my temple recommend. I'm not sure which one is the correct one at this point.

The MRN contains a check digit. If it was entered one number off, it would have been rejected. I suspect your recommend is off.

You can update your membership record number on the LDS Account at ldsaccount.lds.org. Ensure with your ward clerk that you have the correct number. If the problem persists, your ward clerk can contact support for further help.

I just spoke with my ward clerk and we have confirmed that my membership number is correct online. However, I'm still not able to log in to lds.org or lds tools. (Even though I have no trouble logging in to ldsaccount.lds.org.)

Any other solutions? What is the best number to call to work on fixing this issue?

If you're in the United States or Canada, the contact information for the Global Service Center is here:
https://www.lds.org/help/support/suppor ... r?lang=eng
(You may need to be logged in, or your ward clerk may need to be logged in, to see the phone number.)

sbradshaw wrote:If you're in the United States or Canada, the contact information for the Global Service Center is here:
https://www.lds.org/help/support/suppor ... r?lang=eng
(You may need to be logged in, or your ward clerk may need to be logged in, to see the phone number.)

Ward clerks should contact the GSC for members. The GSC does not provide service directly to the general membership. "The Global Service Center (GSC) provides support for unit leaders and clerks related to membership and finance duties, information technology (IT), and store.lds.org."

I am having this very same issue!!!! It is so infuriating! Trying to log in to pay your tithing should not leave you this upset and unable to log in! Only my husbands log in is being accepted, but my log in has been in existance for years! His is new and now I am do not exist, i guess.

InitaNap wrote:I am having this very same issue!!!! It is so infuriating! Trying to log in to pay your tithing should not leave you this upset and unable to log in! Only my husbands log in is being accepted, but my log in has been in existance for years! His is new and now I am do not exist, i guess.

Here are some questions that should help narrow down what the problem is:

• You said "my log in has been in existance for years". Have you been able to access the ward directory, calendar, etc.? I ask this because if you have then your membership record number is properly connected to your account. If not, then you simply need to go to ldsaccount.lds.org and in the Membership area, type in your MRN (which is on your temple recommend or can be obtained from your ward clerk).
• Were you previously able to sign in to various places on LDS.org, but something changed recently? Or are you only having problems with the Donations area of LDS.org?
• Where can you sign in? Can you sign in to ldsaccount.lds.org? To the Directory? To FamilySearch.org?
• When you have problems signing in, what error messages do you see?

I am having problems longing in to the donation part of lds.org. I can log into everything else, but the donation part has me log in again and then only says loading content. Please help his is very frustrating!

wcarlan wrote:I am having problems longing in to the donation part of lds.org. I can log into everything else, but the donation part has me log in again and then only says loading content. Please help his is very frustrating!

Make sure you're not using Private Browsing, Incognito or other privacy mode in your browser. Likewise, if you're running anything that blocks cookies, etc, make sure to turn it off for the donations page.

It says I have to update a valid email address but already have
[e-mail deleted] otherwise it seems this is the only reason why I can't make donations work

wcarlan wrote:I am having problems longing in to the donation part of lds.org. I can log into everything else, but the donation part has me log in again and then only says loading content. Please help his is very frustrating!

I believe this has happened when there is no email address in your LDS Account. Log in at ldsaccount.lds.org and click on "Contact Settings". Add an email address and hit "Save". You may need to verify your email address by checking there and clicking on a verification link sent to you in an email.

mfmohlma wrote:

wcarlan wrote:I am having problems longing in to the donation part of lds.org.

In addition, I think the email address has to be verified - meaning the system sends you a message and you have to respond to it to prove you're getting the email. However, I'm not sure how to verify a email if there is already an email address associated with the account.

I have been trying for weeks to sign in and pay donations. I have not been able to get in. It says I need a valid email address. It now just times out when I click on my account settings. I am not sure what to do on this one. Can you please help?

folaumoeloa wrote:I have been trying for weeks to sign in and pay donations. I have not been able to get in. It says I need a valid email address. It now just times out when I click on my account settings. I am not sure what to do on this one. Can you please help?

See my post two posts above yours here. Have you attempted to add your email address at ldsaccount.lds.org?

I have problem when i sign in to my lds account which i can not access to my account(keep Loading)

Tell your bishop or ward clerk and see what they can do about it

Hello. I have for about two years been using LDS tools but today I cannot get logged in, plus the image above the log in is of a man. What is going on? I need this app for my calling. Donna Wilkins Pilgrim Landing 4 ward, Lehi Utah, Utah Thanksgiving Stake.

donnaarline wrote:Hello. I have for about two years been using LDS tools but today I cannot get logged in, plus the image above the log in is of a man.

It sounds like the app has become corrupt. I'd suggest uninstalling and reinstalling

No puedo entrar a mi cuenta, me pide actualización y lo hago y no me deja entrar y me pide mi numero de miembro y lo pongo y dice que esta mal y mi fecha de nacimiento y yo lo pongo bien, por favor ayúdenme porque necesito ver el calendario de la estaca?

Apparently my husband and I have the same user name, and the system will not let him sign in to his lds account

For several days I have not been able to sign in to get temple names. It tells me to try again later.

I am having the same problem. I’ve tried everything. Nothing works.

pullenb wrote:For several days I have not been able to sign in to get temple names. It tells me to try again later.

Where are you logging in? LCR is affected, but not FamilySearch.

I singed up for the prayer circle in the Ogden Temple and as soon as I signed up it gives my access denied. Help me get this fixed. My email is [Removed]. thank you or call me at [Removed].

My wife's account has a old email. So can't verify code. Email account we can't get into. How can we verify account?

The note in the Church account for email address states; "Your email address is used for recovering your account if needed and system notifications. It is also shared with your membership record." If that is still true, then having your unit clerk update her membership record email address should sync this update with her Church account email address. How long it will take is dependent on when the sync occurs. It could be the evening sync that occurs in the afternoon on business days. I just did a test with my own membership record about 40 minutes ago, late on Friday night, and the change is showing on the Ward Directory and Map and Member Tools but not yet on my Church Account. I suspect that change won't happen until Monday afternoon.

If updating the email address in her membership record does not work, then she can contact the Global Services Department (GSD). They can update her Church account email address directly. You can find the phone number in the Wiki article Global Services Department. The GSD is only open during the weekdays from 7:00 AM to 9:00 PM Mountain time.

Edit: I just realized that you, an adult member of the household, can change her email address in the online Ward Directory and Map or in Member Tools. The update in either of these will update her membership record email address. The same sync will have to occur between her membership record and her Church account, which may not happen until Monday afternoon.

jdlessley wrote: Fri Feb 02, 2024 9:27 pm The note in the Church account for email address states; "Your email address is used for recovering your account if needed and system notifications. It is also shared with your membership record." If that is still true ...

Well, it is late Monday night and the email address I changed in my membership record did NOT change my email address in my Church account. So the note in the Church account is not correct. So the ward clerk has no ability to help change the email address in the Church account. The only help will have to come from the GSD.

An aside about my testing. If the email address is changed in the Church account that change does change the email address in the membership record as well as the online Ward Directory and Map and in Member Tools. And as stated, the reverse is not true. A change in the membership record or in the online Directory and Map or in Member Tools does not change the email address in the Church account.

jdlessley wrote: Mon Feb 05, 2024 8:55 pm

jdlessley wrote: Fri Feb 02, 2024 9:27 pm The note in the Church account for email address states; "Your email address is used for recovering your account if needed and system notifications. It is also shared with your membership record." If that is still true ...

Well, it is late Monday night and the email address I changed in my membership record did NOT change my email address in my Church account. So the note in the Church account is not correct. So the ward clerk has no ability to help change the email address in the Church account. The only help will have to come from the GSD.

An aside about my testing. If the email address is changed in the Church account that change does change the email address in the membership record as well as the online Ward Directory and Map and in Member Tools. And as stated, the reverse is not true. A change in the membership record or in the online Directory and Map or in Member Tools does not change the email address in the Church account.

You are correct.
There have been some changes in the process (and will be more this year). A lot of it has been driven by the efforts to clean up the email processes to help us get off of email providers black lists so that tools like Send a Message can work well again.

I'm trying to use my missionary account on another missionary's computer, but whenever you try to sign in, it just takes you to his email instead

lwriggs wrote: Tue May 05, 2026 3:11 pm I'm trying to use my missionary account on another missionary's computer, but whenever you try to sign in, it just takes you to his email instead

During the sign-in process, does the system give you an opportunity to enter your ID instead of his?

If he has stay-signed-in enabled, can you have him disable it? He could enable it again after you are finished.

lwriggs wrote: Tue May 05, 2026 3:11 pm I'm trying to use my missionary account on another missionary's computer, but whenever you try to sign in, it just takes you to his email instead

I'd suggest using incognito mode. That will "forget" his current login.

While you could log him out, there's a risk he might have difficulty remembering hot to log in again. Incognito is only until you close that session, so it's safer.