Online Store ideas and suggestions.

Clerks,

We are working on the 1-5 year strategy document for the Online Store. Please give us your feedback about how the Online store could improve to simplify your calling when ordering materials from the Online Store. Please post your suggestions for us to review.

I'd think one of the big ones would be to make it easy to pay with the right category of budget. Right now, I believe they come in as a general budget item and have to be re-categorized. If that can't be done, then enough information on the IROP to assist in the re-categorizing.

Some kind of process so that policy is followed about documented approval by the bishop of the expenses before they are incurred would be nice. Right now, I think it's possible for quorum and auxiliary leaders to bypass the bishop.

I'm not sure how you'd solve this, but there's been some complaints that leaders ordering something when there are several of them in the closet of the clerk's office.

russellhltn wrote:...leaders ordering something when there are several of them in the closet of the clerk's office.

As a corollary, it would be nice if there was an easy way online to return items that were somehow ordered in error. I'm sure the bishop would like the money back, but even if that doesn't occur, it would save printing/production costs for additional items that other units might be able to use.

There's currently a problem in identifying who made an order. Linking a member's log on to the order with the member's name appearing on the IROP would be helpful.

As far as the store layout, I'm wonder if rather than "Unit Materials" it might be better to have it as "item related to my calling". Just a thought.

It'd be nice to see package tracking numbers when logged in and looking at orders you've placed, instead of relying on email messages that can easily get lost. This is especially useful if you are tracking a few different shipments.

russellhltn wrote:I'd think one of the big ones would be to make it easy to pay with the right category of budget. Right now, I believe they come in as a general budget item and have to be re-categorized. If that can't be done, then enough information on the IROP to assist in the re-categorizing.

Some kind of process so that policy is followed about documented approval by the bishop of the expenses before they are incurred would be nice. Right now, I think it's possible for quorum and auxiliary leaders to bypass the bishop.

I'm not sure how you'd solve this, but there's been some complaints that leaders ordering something when there are several of them in the closet of the clerk's office.

Russell,
thanks for your comments. A few questions When you say enough information on the IROP to assist in the re-categorizing, what additional information are you looking for?

mfmohlma wrote:As a corollary, it would be nice if there was an easy way online to return items that were somehow ordered in error. I'm sure the bishop would like the money back, but even if that doesn't occur, it would save printing/production costs for additional items that other units might be able to use.

Right now you can call the GSC and return the item. I will add this to the list of evaluating how we can return items using an online process. Thanks for the suggestion.

sbradshaw wrote:It'd be nice to see package tracking numbers when logged in and looking at orders you've placed, instead of relying on email messages that can easily get lost. This is especially useful if you are tracking a few different shipments.

Thanks for the suggestion. We are going to modify the order details in the Unit Order History Tab under My Account to contain the tracking # that is associated with the order.

russellhltn wrote:As far as the store layout, I'm wonder if rather than "Unit Materials" it might be better to have it as "item related to my calling". Just a thought.

Russell, We went through usability testing on this issue and it was determined that the Menu "Serving in the Church" with the submenu for callings was preferred by the Auxiliary leaders and that Unit Materials was preferred by clerks because the clerks could distinguish this area as where they would find the materials clerks needed to order for the unit. Willing to send it back to usability testing if other clerks feel the wording Unit Materials is not clear.

jdlessley wrote:There's currently a problem in identifying who made an order. Linking a member's log on to the order with the member's name appearing on the IROP would be helpful.

Thanks for your suggestion. This is currently on the list of work to do and we will be discussing when this will be completed in our planning meeting on Monday.

jimbaird wrote:Right now you can call the GSC and return the item. I will add this to the list of evaluating how we can return items using an online process. Thanks for the suggestion.

Yes. I'm thinking of ways to offload the call center. Another one that I thought of is the fact that some items (like the food order form for the bishop's storehouse) can only be ordered by calling in. If it cannot be offered online, at least have a message that it exists and how to get it.

One thing I've noticed is that the store times out after a certain amount of time on a page, even if I'm not logged in. For example, if I have a few pages up for reference later in the day, when I come back to it it says it timed out and I have to navigate to the item again.

I've noticed that many of the items that are available online have a generic link under "Other options" on the left. For example, on Hymns and Children's Songs:
http://store.lds.org/webapp/wcs/stores/ ... -1__197087
No matter what language you select, the download link always downloads the Marshallese book.

It would take some extra data entry, or tying into another database, but it would be nice if those options were more specific and relevant.

I would like to be able to see which items are available based on calling. For example, if I'm logged in as a clerk, I can order sacrament cups – but, there's no indicator that says who can order sacrament cups, so I might assume that any member could order them, or maybe the bishop and clerk can see something but a bishopric member can't – it's not clear what I see because of my calling, and who else can see it.

Is a pocket size priesthood ordinances card available?
Thanks....

jdmac wrote: Fri Oct 18, 2024 9:15 am Is a pocket size priesthood ordinances card available?
Thanks....

I don't believe the church offers these. If you search online, there are low-cost wallet-sized cards you can purchase (not sanctioned by the church). The one I saw looks like it follows the handbook and scriptures, but you will have to judge that yourself before purchasing (I did not do a word-for-word comparison).