Can't donate online

When I go to My Ward > Donations, I get a modal box with this message in it:

The unit you belong to does not support online donations. Please select a country that you want your donations to go to.

When I select the country (USA, which is the only option in the menu) and click Continue, it just cycles me back to the same modal box. I know my ward supports online donations as someone else in the Elder's Quorum has donated online. Anyone else have this problem?

Do you have a out-of-unit calling in another unit? Missionary?

Make sure your records are in the correct ward. Look at the online directory. Is it the correct ward?

Also, make sure your LDS Account is connected to the correct member record number (MRN). If you have a temple recommend, you'll find the MRN on it.

I have this exact same issue. I have checked, my MRN is correct, it lists the correct Ward, but when I go to the donations page, it says 'the unit you belong to does not support online donations' 'pick a country'. I pick USA, and I'm cycled back to that exact same page again. My bishop has announced online donations 2 weeks in a row now from the pulpit during sacrament meeting, so I know it is available in my area here in Ohio. how do I fix this?

rigrug823qub: It appears that you do not have a Primary E-mail address associated with your LDS Account. It is required that you have a primary e-mail address setup before you can use Online Donations. The Online Donations system should be telling you that, so I am not sure why you are not getting that message. At any rate, login to ldsaccount.lds.org and update your account to have a primary e-mail address and then you should be just fine.

Thanks!

Dave Martin - Online Donations QA

bioctoplasterio wrote:When I go to My Ward > Donations, I get a modal box with this message in it:

The unit you belong to does not support online donations. Please select a country that you want your donations to go to.

When I select the country (USA, which is the only option in the menu) and click Continue, it just cycles me back to the same modal box. I know my ward supports online donations as someone else in the Elder's Quorum has donated online. Anyone else have this problem?

bioctoplasterio: I am unable to reproduce the issue you are seeing. Are you still having difficulty logging into Online Donations? If so, can you respond with the exact steps to reproduce the issue as well as which operating system and browser you are using?

Thanks!

Dave Martin - Online Donations QA

We're having the same problem. I donated just fine by my daughter can't donate. She's getting the same error as the original poster.

She has an email associated with her account.
Her MRN is correct.
She can view the ward directory just fine and she shows up under our family.

sasgrw wrote:She has an email associated with her account.

Just to be clear - if she goes into ldsaccount.lds.org and clicks on Contact Settings, she has a email under "Email Address" and not just "Membership Email", correct?

russellhltn wrote:

sasgrw wrote:She has an email associated with her account.

Just to be clear - if she goes into ldsaccount.lds.org and clicks on Contact Settings, she has a email under "Email Address" and not just "Membership Email", correct?

That is correct. Does she?

SparkyMartin wrote:

russellhltn wrote:

sasgrw wrote:She has an email associated with her account.

Just to be clear - if she goes into ldsaccount.lds.org and clicks on Contact Settings, she has a email under "Email Address" and not just "Membership Email", correct?

That is correct. Does she?

Yes, she does. I sent a follow-up posting regarding this but I don't see it on this thread. Not sure what happened to it. We tried a different browser and it worked fine so I think we might have a cookie issue with the browser that's not working. I haven't looked into it further, though.

sasgrw wrote:Yes, she does (have an e-mail address associated with her account). I sent a follow-up posting regarding this but I don't see it on this thread. Not sure what happened to it. We tried a different browser and it worked fine so I think we might have a cookie issue with the browser that's not working. I haven't looked into it further, though.

Is she at least 13 years old?

SparkyMartin wrote:Is she at least 13 years old?

Yes

I have added my account twice but I receive a notice saying that my account can't be located. Can anyone help me with this issue?

Spencecluff2 wrote:I have added my account twice but I receive a notice saying that my account can't be located. Can anyone help me with this issue?

What do you mean by "added"? If you mean create a LDS Account, you might need to wait a hour or so before it's usable everywhere.

My husband wants to get his own LDS Account so he can do our donations in his name. However, he's declined each time he tries to register because he's "already registered." Apparently he's linked to MY account. I want our accounts to be separate where we each have our own account. How can we get this done?

Do you have separate email addresses?

Yes we do.

Bluebird45 wrote:My husband wants to get his own LDS Account so he can do our donations in his name. However, he's declined each time he tries to register because he's "already registered." Apparently he's linked to MY account.

I'd suggest going to ldsaccount.lds.org and checking the MRN on your account. It's possible you're using his MRN and that's why he can't create a member account.

Thanks. We'll look into that.

Checked my membership and registration info. My account is in my name with my email address. My husband has his own email address, but I still can't register him using his membership number. A puzzle.

Should I use his email address for the membership email address even on my account? Right now my email address shows up for both the personal and membership in my account.

We'll just ask our ward clerk how to proceed. Thanks for looking into this issue for me.

And it says it can't register him because he's already registered? Any chance that error is correct? Maybe he is registered. Have you tried clicking on the "Forgot your user name?" or "Forgot your password?" links?

Bluebird45 wrote:but I still can't register him using his membership number. A puzzle.

Use the "Forgot Username" link and his MRN to find out what account it's linked to. He may have created it (perhaps for a different church site) and forgot about it.

Definitely try the recovery options. If all else fails, you can try contacting LDS Account support.

Go here:
https://ldsaccount.lds.org/help/showAllQuestions

If you don't see an answer to your question, then click on the link "I didn't find an answer to my question." and you'll get an option to contact LDS Account support.

When I go to My Ward > Donations, I get a modal box with this message in it:

The unit you belong to does not support online donations. Please select a country that you want your donations to go to.

When I select the country (USA, which is the only option in the menu) and click Continue, it just cycles me back to the same modal box.

I am having the exact same issue as described above. Was there ever a resolution on how to fix this?

kathrynk4 wrote:When I go to My Ward > Donations, I get a modal box with this message in it:

The unit you belong to does not support online donations. Please select a country that you want your donations to go to.

Check your email settings. Go to ldsaccount.lds.org, select "Contact Settings" on the left side. Make sure the first field (Email Address) has a current valid verified email address.

I'm having the same exact problem! I'm using a mac. I've tried switching the user agent to internet explorer, chrome, etc, but no luck. Please help!

deveechurchy wrote:I'm having the same exact problem! I'm using a mac. I've tried switching the user agent to internet explorer, chrome, etc, but no luck. Please help!

Have you followed the instructions russellhltn provided in the post just before yours?

jdlessley wrote:

deveechurchy wrote:I'm having the same exact problem! I'm using a mac. I've tried switching the user agent to internet explorer, chrome, etc, but no luck. Please help!

Have you followed the instructions russellhltn provided in the post just before yours?

Yes, it has my valid email address, but still won't work.

@daveechurchy: Just confirming - has your unit been enabled for online donations? The rollout was supposed to go through the end of the year. I don't know if it's done yet.

mevans wrote:@daveechurchy: Just confirming - has your unit been enabled for online donations? The rollout was supposed to go through the end of the year. I don't know if it's done yet.

Yes, all units in the US are enabled now.

I had the same issue ... I was using Firefox ... I switch browsers (to Internet Explorer ... gross, I know) ... and it worked. So possible solution: try another browser if you are linked to the correct email and ward.

It doesn't work for me either. I have a valid email set as well. Our ward is set up for online donations, and my husband does his that way. Please advise.

mama.artsy wrote:It doesn't work for me either. I have a valid email set as well. Our ward is set up for online donations, and my husband does his that way. Please advise.

Are you able to sign into LDS.org and click on the Donations link? If so, how far into the process can you go and what is the error message you receive?

The solution is to delete your cache AND your cookies. This seems to solve the problem for the vast majority of people who are experiencing this issue. Alternatively, you could just use a different computer/device and that seems to work as well. We are looking into the issue, but have not yet been able to identify the common thread between the small number of people who are having the issue.

I am having the same exact same problem, my husband is able to log in and make donations but i cannot.

keleym wrote:I am having the same exact same problem, my husband is able to log in and make donations but i cannot.

You might wish to try the following things that solve the problem in most cases:

Make sure your email address is loaded at your LDS Account page.
Make sure your membership record number is associated with your LDS account.
Delete your cache and cookies.
Try another computer.

Please let us know if one of these steps solves the problem.

And if none of them do, I would suggest you contact your ward clerk, who will be able to get assistance from the Global Service Center if needed.

I am unable to donate online. I verified that I do have an email on file. I tried opening it in a different browser, but that didn't work. I verified that I am in the right ward. I verified that my Member number is correct. The message I am getting says that "online donations are not available in my area. They are only available in the United States"....... Im in Virginia. Please help.

Is the email address associated with your LDS Account also associated with any other LDS Accounts? The donations tool requires each user to have a unique email address (this might not be the problem, but it's worth checking).

hollymonkey88 wrote:I am unable to donate online. I verified that I do have an email on file. I tried opening it in a different browser, but that didn't work. I verified that I am in the right ward. I verified that my Member number is correct. The message I am getting says that "online donations are not available in my area. They are only available in the United States"....... Im in Virginia. Please help.

Thank you for posting this. We have identified and corrected the issue in this particular instance. You should be able to login now.

I just joined a Branch in Turkey, and the make a donation option in my online lds.org area went away completely - I have no chance to even get to an error...

schwarz21 wrote:I just joined a Branch in Turkey, and the make a donation option in my online lds.org area went away completely - I have no chance to even get to an error...

I sent you a PM about this...please check that and let me know if you need further assistance.

I've been doing my tithing online. When I went to log on today I couldn't log in. I changed my password. It's stating that I'm not a member and that my membership ID is incorrect.i am unable to log in and pay my tithing.

cherisberg wrote:I've been doing my tithing online. When I went to log on today I couldn't log in. I changed my password. It's stating that I'm not a member and that my membership ID is incorrect.i am unable to log in and pay my tithing.

Most likely your membership record number isn't correctly attached to your LDS Account. You can add your membership record number at LDSAccount.LDS.org.

Are certain countries blocked from online donations? We just moved to China and I've since lost the ability to make donations. Please advise. Thanks

See this thread for some helpful information:
https://tech.lds.org/forum/viewtopic.php?f=156&t=25478

My donation site, just endlessly tries to load. I can't get to the donation slip? Is it me or the site?

janclawson wrote:My donation site, just endlessly tries to load. I can't get to the donation slip? Is it me or the site?

The site could be busy and perhaps overloaded--especially on Fast Sunday eve. For what it might be worth, I just tried and got the donation slip page rather quickly.