Building Scheduler - access gone

I have been a building scheduler for over 7 years and have used the calendar since it was released. I have access as both a scheduler for all of my Ward Calendars and for setting restrictions for my assigned building for the 3 Wards that occupy it along with editing or deleting events once they are created. Today I am unable to create, edit or delete anything for the building as the Stake building scheduler, though I can still create, edit and delete events for my own Ward. The Stake Executive Secretary checked my access and I am still listed by calling, not by name, as the Stake building scheduler. I have tried different browsers, reboot my computer to no avail. What can we do or check to see why my access has suddenly changed and I unable to edit restrictions that I create?

thegodfrey4 wrote:The Stake Executive Secretary checked my access and I am still listed by calling, not by name, as the Stake building scheduler.

This is one of the few (perhaps the only) situation where your calling is irrelevant. What's important is that you are listed as the building scheduler for the facility in the calendar web app.

Have the Executive Secretary try this. Calendar > Gear icon > Locations & Rooms > select location Check who is the Building Scheduler.

However, I noticed that both schedulers for our stake center has disappeared. I suspect something is wrong with the calendar system. I'd wait until Monday afternoon and see if this resolves itself.

All building schedulers in my stake have also been eliminated, and "Locations and Rooms" is not allowing me to add them again. Oh sure, it LOOKS like everything works when I click the Save button, but nothing is changed. I suppose I will have to start calling and e-mailing everyone involved, because I can't schedule a baptism for Saturday due to an existing restriction.

I'm the Stake Website Administrator for my stake and the same thing has happened to us. I'm getting calls from my building schedulers saying they no longer have access, when I go into "Locations & Rooms" from the gear icon, all the building schedulers have been removed from all the buildings in our stake (except for me for one building). When I try to add them back, it appears to work; but after saving and going to the calendar, and click on a building, the no schedulers appear. Then, when I go back to "Locations & Rooms", the schedulers I just added (and saved) have disappeared. What do I do?

The Global Service Center told me they cannot help us, since the calendar is managed by a different group. They told me to click the Feedback link on any calendar page. I did so two days ago, but no response yet.

A new version of the calendar has just been announced as released. I find that I can add a building scheduler, and they appear to function (at least they have the option to create a restriction), but if I go back and even look at the location, they're gone and the building scheduler loses access.

russellhltn wrote:A new version of the calendar has just been announced as released.

Where was this announced? Are there release notes?

As the stake clerk I can check the status of building schedules and the assigned schedulers.
For some reason recently the schedulers are disappearing from the system (or being deleted somehow).
There are no schedulers for any of our buildings when I view the locations & rooms.
When I edit that building and try to add the schedulers back in, it shows until them (and I hit save) and when I reload and come back in there is still no one assigned.
Any suggestions?

sbradshaw wrote:Where was this announced? Are there release notes?

In the forum: 2.7.5 Released today

TerryLittlewood wrote:Any suggestions?

Your post has been merged into an existing thread on the topic. What you might try is add the schedulers and then don't go back. They might have enough rights to function until you look the buildings again.

russellhltn wrote:

sbradshaw wrote:Where was this announced? Are there release notes?

In the forum: 2.7.5 Released today

That thread is from February. A new post in thread brought it to the top.

sbradshaw wrote:That thread is from February. A new post in thread brought it to the top.

D'oh! Neeeeeever mind....

So any word on if this issue is going to get fixed? I too was surprised to see that the building schedulers were gone. I add them and they get removed shortly thereafter.

dshep2020 wrote:and they get removed shortly thereafter.

If you look, they will get removed. But are they disappearing if you don't look?

Another piece of the puzzle, but it makes sense. I am stake executive secretary and building scheduler. My ability to make a "restriction" has disappeared.

We are having the exact same issue. No scheduler access. We can add the scheduler back in but then it disappears again. I can't believe this is related to the 2.7.5 release in February since this issue just started happening this week 23 Jul 2015. It seems to be an issue with Stake schedulers who schedule multiple buildings in the Stake. Ward scheduling doesn't seem to be an issue. I will try entering the schedulers again.

The problem with "don't look" is that you can't keep someone else from looking. Certain stake
positions have default access and can "look" at will; then our access is gone again. We won't know until we try to schedule again and find out we can't.

pamvan wrote:The problem with "don't look" is that you can't keep someone else from looking.

Understood. But you can avoid being part of the problem. I'm a little surprised this wasn't fixed right away, but I know at least one of the developers was on vacation this week.

russellhltn wrote:

pamvan wrote:The problem with "don't look" is that you can't keep someone else from looking.

Understood. But you can avoid being part of the problem. I'm a little surprised this wasn't fixed right away, but I know at least one of the developers was on vacation this week.

Not only is it one of, but he is the only developer at this point.

jonesrk wrote:Not only is it one of, but he is the only developer at this point.

Ouch. He comes back Wednesday. And we don't know how long it will take to fix.

russellhltn wrote:

jonesrk wrote:Not only is it one of, but he is the only developer at this point.

Ouch. He comes back Wednesday. And we don't know how long it will take to fix.

Oh man...I didn't realize that the calendar development staff was down that low.

dshep2020 wrote:Oh man...I didn't realize that the calendar development staff was down that low.

Yeah, I thought it was double that.

russellhltn wrote: Yeah, I thought it was double that.

Ha (I think you were making a joke there!...at least I took it that way.) Is this a case where the calendar is in maintenance mode and the church's other developers have been moved to other more pressing projects? I am obviously speculating because of curiosity and not being critical of anything.

I was hopeful that 3.0 would be released within my stake calling timeframe, but with only one dev, that may not be anytime soon.

dshep2020 wrote:

russellhltn wrote: Yeah, I thought it was double that.

Ha (I think you were making a joke there!...at least I took it that way.)

Only kind of. I'm not sure how many, but I know it is small. I know names for two of them.

Anyone find out what is going on with this? I've called and also reported via website, but have yet to hear back from anyone and my building schedulers still cannot schedule.

The response I receive yesterday to my Feedback request from 8 days ago was that this is a known problem, and it will be corrected as soon as possible.

ok, thanks

My understanding from all the posts, since I posted the original query, is that there is only 1 person who handles the calendar development and that person has been on vacation since the glitch happened. They will be back mid week and then will need to see what is causing the glitch and then fix it. I am not looking for a fix until next week at the earliest. We've managed to work around it in my building. Each Ward still has access and can schedule their own events in the building. The only thing that is presenting a challenge is ,me as the building scheduler, not being able to change restrictions on our basic rotating schedule. If one ward trades a night with another ward- they are having to use email and word of mouth to get the changes to everyone.

The other option is to create an event using a "Not a Church Facility" as the location, but then enter the meetinghouse name.

It won't reserve the location, but it will still advertise and notify members of the event.

Great Idea!!! Thanks for the tip!

thegodfrey4 wrote:Each Ward still has access and can schedule their own events in the building.

As can the stake calendar editors.

thegodfrey4 wrote:The only thing that is presenting a challenge is ,me as the building scheduler, not being able to change restrictions on our basic rotating schedule. If one ward trades a night with another ward- they are having to use email and word of mouth to get the changes to everyone.

One work around is to have a stake calendar administrator do it. They can add themselves as a building scheduler and then make the restriction change before someone "looks" and knocks them out.

Personally, I think restrictions are overrated. Apparently we've been running without restrictions at the stake center that hosts 3 wards for some time. The calendar editors know the rules and follow them.

russellhltn wrote:One work around is to have a stake calendar administrator do it. They can add themselves as a building scheduler and then make the restriction change before someone "looks" and knocks them out.

Hey, that does work. Thanks for the tip, Russell.

Did anyone send this problem in now that our trusted calendar computer whiz is back from vacation? Is anyone fixed?

Susan
Stake Building Scheduler

Well, it's not quite after lunch at CHQ. And while the return email indicated he'd return today, someone else said tomorrow.

Having been in IT awhile, I'd rather see it fixed "right" than "fast". You can't imagine what kind of higgledy-piggledy can result from "fast".

Same for me... Building Scheduler access is gone and event details (contact information for individual who created the event) are not displaying... Any word on when/if there is resolution to this issue?

This is still a problem. This is significant because it prevents building schedulers from doing what they've been assigned to do. I called local unit support to report this. To get this addressed quickly, they said to do the following:

1. Login to the calendar.
2. Select the gear icon near the upper right corner of the screen.
3. Select “Locations and rooms”
4. Near the bottom of the screen, select the “Feedback” link.
5. Report this issue in the resulting form.

Here’s what I reported:

I'm the Stake Website Administrator for my stake. Recently, all building schedulers in my stake were deleted from the Calendar's "Locations and rooms" menu/settings area. As a result, I've been getting calls from my building schedulers saying they no longer have access. I tried to add them back and save, but when I exit and immediately return to the "Locations and rooms" menu, the have all been deleted. Also, they no longer show up you select a building from the left panel in the main calendar. This is a problem for other stakes as well as evidenced by this thread at LDSTech:
https://tech.lds.org/forum/viewtopic.php?f=110&t=22432

If you don’t have access to the “Locations and rooms” menu item, please report it from the main calendar view using the same “Feedback" link near the bottom of the page.

smconvey wrote:This is still a problem. This is significant because it prevents building schedulers from doing what they've been assigned to do.

Reservations, yes. but the actual scheduling of events and reserving of rooms works just fine.

The imminent return of the Calendar programmer is turning out to be one of the highlights of the year so far. I hope he enjoyed his vacation. [smile]

smconvey wrote:I tried to add them back and save, but when I exit and immediately return to the "Locations and rooms" menu, the have all been deleted.

The "immediately return" step is the cause of the problem. If you simply add them, click Save, and return to the calendar view, your building schedulers should have their access restored. Each time an administrator such as yourself clicks "Locations and Rooms" all building schedulers are deleted again.

drepouille wrote:The "immediately return" step is the cause of the problem. If you simply add them, click Save, and return to the calendar view, your building schedulers should have their access restored. Each time an administrator such as yourself clicks "Locations and Rooms" all building schedulers are deleted again.

How can you be sure? When I check by selecting a building in the main calendar view, no building schedulers are listed -- even the ones I recently added.

smconvey wrote:How can you be sure?

Because we've tried it. If I add myself in as a Building Scheduler, then I see the options a Building Scheduler can see. I've even made and deleted a restriction. But when I go back to look at who is the Building Scheduler for a location, I see nothing and my access is gone.

russellhltn wrote:Because we've tried it. If I add myself in as a Building Scheduler, then I see the options a Building Scheduler can see. I've even made and deleted a restriction. But when I go back to look at who is the Building Scheduler for a location, I see nothing and my access is gone.

You're right (I just tried it myself). Thanks.

We are suffering from this, too.

Here's the reply I received from reporting through the lds.org feedback mechanism:

Ok sorry about this problem everyone. We fixed building Schedulers. They are still missing when you click on locations but we are working on that.

Also Some building schdulers where lost if you played around with the building while it was broken. You might need to re-add them.

Thanks for your feedback please let us know if your having issues so we can resolve them.

Just got this:

It appears to be fixed. The names I added back this morning appeared when I looked just now.

Thanks Jeff!

Was anyone able to resolve this issue? I have been without access for a month now, and no one in my stake appears to be able to help me.

Hammond32 wrote:Was anyone able to resolve this issue? I have been without access for a month now, and no one in my stake appears to be able to help me.

The original issue has been fixed. But someone in the stake (a stake presidency member or clerk) may have to add you back in. I seriously doubt anyone else will step in and do that even if they had the power to do so.

The stake needs to learn how to do their role. They can find help by reading Setting Up Locations, Designating Units and Building Schedulers.