Gospel Library frozen, won't open

My Gospel Library app won't open. It stays frozen on the loading screen and then closes. Prior to freezing, I was trying to download a video of a conference talk. It was taking an extraordinarily long time, so I tried changing screens, but it wouldn't let me. Then I tried closing the app and opening it again, and that is when my trouble began. Any advice?

Are you running low on storage space on your device? You can check this in iOS settings under General > About (capacity and available).

I have 21.8 GB left. I tried uninstalling and reinstalling, and that worked temporarily, but now it's freezing again. Both times it has happened when I have tried to download videos. Suggestions? Or will I have to reinstall again? Thanks!

Was it the same talk downloading each time that it froze? If so, which talk?

No. Two different videos. One was from conference (Oct. 2012), one was from the Aaronic Priesthood lessons for this month.

I have the same problem on my Kindle fire. It was working fine and then froze up and I had to reboot the tablet. now I get the screen with the chapel graphic and then it won't load and returns to the home screen. I've done a hard reboot, deleted the app and reloaded and it still won't open the app. Any suggestions?

waynebishop wrote:I have the same problem on my Kindle fire. It was working fine and then froze up and I had to reboot the tablet. now I get the screen with the chapel graphic and then it won't load and returns to the home screen. I've done a hard reboot, deleted the app and reloaded and it still won't open the app. Any suggestions?

The chapel graphic sounds like LDS Tools, not Gospel Library.

My gospel library is freezing when I attempt to open too. Please help. Any suggestions? I have tried rebooting, reinstalling the app, opening the app from the App Store. No luck. I have plenty of capacity so this shouldn’t be an issue either. All other apps open just fine.

I’m having the same problem......

If you're having trouble starting the app, here are some things you can try:

• Make sure you're connected to a good internet connection, in case the app is trying but failing to download a content update. If you're not connected to internet at all, the app won't try to get updated content; but you may have trouble if you're in a between state – connected to internet, but the internet is slower than normal.
• Check how much storage space you have remaining on the device. If the device is low on memory, it may be failing to download a content update completely.
• Restart your device. This may help free up some memory, for a faster launch.
• Close all of your open programs by swiping them out of recent apps. This could also help free up some memory.

If none of the above works, you can delete the app and reinstall it from the App Store, to reset it. However, if you use the annotation tools in the app (highlighting, writing notes, etc.), I'd recommend checking at LDS.org/notes first to make sure your recent notes and annotations have been syncing (to make sure you won't lose anything important if you delete and reinstall the app).

My Gospel app is not working. I have plenty of memory and I've tried all the suggestions including uninstalling... Still nothing... Can you help please

robertff wrote:My Gospel app is not working. I have plenty of memory and I've tried all the suggestions including uninstalling... Still nothing... Can you help please

What version of iOS are you on, and what kind of device? Do you have any updates if you go to the App Store (in case it reinstalled from a backup instead of installing the newest version)? Are you connected to a good internet connection?

To clarify, are you having the problem where Gospel Library shows the launch screen with the Moroni for several seconds, then it closes – or is it freezing/crashing somewhere else in the app?

We are having the same issues on galaxy note 8 and galaxy tablet goes to the moroni screen and will not go any further than that, we have tried all the suggested fixes and still will not work

wrenchead89 wrote:We are having the same issues on galaxy note 8 and galaxy tablet goes to the moroni screen and will not go any further than that, we have tried all the suggested fixes and still will not work

Gospel Library 5.1.1 was released yesterday, and fixes one of the most common crashes, which has to do with SD cards. Does the app still crash on launch after upgrading to 5.1.1? Did you have the app installed on an SD card?

no it still does not work, it is not installed on SD card it is in phones internal storage

The Gospel Library app opens to a blank screen for me. I can go to my bookmarks, but all of them say the content is not installed. If I select the install now option, it sometimes pretends to install, and sometimes just crashes out of the app.

I wonder if I have corrupted the database by trying to download the 2012 General Conference which will only partially load.

GL 5.1.1 on Android 8.0.0 and a Motorola Moto g6 phone.

lajackson wrote:The Gospel Library app opens to a blank screen for me. I can go to my bookmarks, but all of them say the content is not installed. If I select the install now option, it sometimes pretends to install, and sometimes just crashes out of the app.

What happens if you switch to a different language, then back to English – does the content load?
Have you tried pulling down on the main library screen to force it to check for content updates?

lajackson wrote:I wonder if I have corrupted the database by trying to download the 2012 General Conference which will only partially load.

It's possible that the database could get corrupted if something unusual happened while content was being installed. I'm not having trouble installing the April or October 2012 general conference.

My problems all started because we used an October 2012 conference talk in priesthood meeting. It did not seem to be completely downloaded. I have had problems with that particular item before (and reported it through the app but never received a response).

The contents listed the talks, but there was only one picture. When I clicked on the talk with the picture, the app crashed. When I restarted it, the main screen was blank.

sbradshaw wrote:What happens if you switch to a different language, then back to English – does the content load?

I did not try that.

sbradshaw wrote:Have you tried pulling down on the main library screen to force it to check for content updates?

Yes. The download arrow flashed (I almost did not notice it) and the circle rotated once or twice, and then nothing. The main page was still blank. I did this several times with the same result.

Because the menu frame was there, I clicked on Bookmarks, selected one of them and was asked if i wanted to download the item (an interesting option for a bookmarked item -- it should already have been there). I said yes. Nothing seemed to happen and I was returned to the main (still blank) screen. I selected Bookmarks again and clicked on a different one, with the same result.

I selected the three-dot menu and Settings and noticed that I had a new version of GL.

I went back to Bookmarks and selected one pointed toward the Scriptures. This time I received a message asking something like if I wanted to load the English language. I said yes. In a few seconds (probably five) I was returned to the Main library screen and it appeared normal.

I went to several bookmarks and was asked again if I wished to download the item. I said yes each time and they seemed to download.

I went back through the Main screen to several areas (Scriptures, General Conference, Come, Follow Me, Magazines) and did the pull-down. In each case the app said there were two items that needed to be downloaded, and I selected Download All. In Magazines I only downloaded Ensigns, and the app said that (wait for it . . .) there were two of them, which rated another Download All.

Then I went back through each area from the Main screen and download other individual items that had not downloaded using any of the Download All methods. I was at home after Church now, and I was simply amusing myself, knowing that I have downloaded all of these things many times before, and that most of them had bookmarks pointing to them. Nothing I use should have been missing. It was like playing a video game and searching for lost treasure, but at least everything was listed on the Contents pages.

Everything now seems to be working normally.

So in my case the problem was that I needed to download "English". But I never got a prompt to do so until I had rummaged around unsuccessfully for quite some time and finally sent feedback. (I wonder if the app actually sent the feedback. There usually is a copy in the Sent folder of my email client, but nothing is there.)

I guess switching languages would have forced "English" to download and may have solved my problem. But I am not really familiar with the three-dot menu and did not remember there was an option there to do it.

A final note. I am very happy that Bookmarks sync so well. Because of what I have read, I do not use notes or annotations or links or highlighting. I realize that Bookmarks seem to sync with all of those other things, but those other things seem to go missing too often for my liking.

My Bookmarks are always there.

Sorry for such a long post, but perhaps I accidentally mentioned something that may be of assistance to those of you who know the internal workings of the app. And thank you for what you do.

GL 5.1.1 (50414.23), Catalog English v353
Android 8.0.0, Motorola Moto g6

I just bought a new Kindle Fire and am having the same issue when trying to open the Gospel Library. I've installed, uninstalled, rebooted, several times. Every time its tried to load it goes about 50% and then turns off. Any other guidance or help?

RoryLMann wrote:I just bought a new Kindle Fire and am having the same issue

I would start with this post in the Android section, then look at other posts that discuss the Kindle Fire.

The key seems to be that you need a current enough operating system and the latest version of Gospel Library to make it work. The Kindle Fire seems to use a different version of Android that affects its ability to run GL.

RoryLMann wrote:I just bought a new Kindle Fire and am having the same issue when trying to open the Gospel Library. I've installed, uninstalled, rebooted, several times. Every time its tried to load it goes about 50% and then turns off. Any other guidance or help?

Have you tried connecting to a different internet network temporarily?

Gospel Library content will not open. I get the Moroni screen for a few second then it closes. I have a brand new ipad with IOS 12 and plenty of storage. I have uninstalled and reinstalled several times. Please help.

I have had the same issues on my iPad. A workaround is to open another app, then pull up your app bar at the bottom and then open GL in a split screen. Once it opens, pull it out of split screen then reopen and it should be fine. Don’t know why this works but it does

A window shows tips and has something to do with application functionality. I touch the back Arrow and it goes 2 eh Mirana and the gospel library beginning screen. Then it will not go further.

I've tried everything suggested and no go?!!
John

The other thing that seems to work for me is to close all applications using the app switcher then open up GL. DOW some reason having it be the first app open seems to work

abujnowski wrote:DOW some reason having it be the first app open seems to work

Probably available memory. With other stuff open, there may not be enough space left for GL to operate.

I just bought a new ipad air yesterday and downloaded Gospel Library. I am having the same problem as others have. I open the app, the opening page with Moroni is up for a bit and then it completely closes. I have deleted it and reloaded it several times. Any suggestions?

I was able to get mine to work by deleting it and reloading it at another location with a more dependable internet.

i have an iphone 6s and tried all of the above and nothing works. Just got the phone and got it activated and then uploaded from the cloud. Gospel app works on everything else except this Iphone 6s,
my lap top, my tablet, my husbands iphone 6 can't figure out why it wont work on the 6s

barbhart wrote:i have an iphone 6s and tried all of the above and nothing works. Just got the phone and got it activated and then uploaded from the cloud. Gospel app works on everything else except this Iphone 6s,
my lap top, my tablet, my husbands iphone 6 can't figure out why it wont work on the 6s

Did you automatically transfer everything from your old device? If so, you could try deleting and reinstalling Gospel Library (sometimes automatic system transfers don't correctly transfer all of an app's data).

SOLVED: for almost 9 months I've been dealing with this problem as it got worse and worse and worse. At first opening the app would only occasionally show the white screen for a short time before crashing. It seemed to be happening more and more often until at about 7, 8, & 9 months it was happening so often it was now a fight to get the app to open and actually show anything except a white screen. Even all my work arounds were failing- (trying to open the app from a safari, chrome search, or a text link with a shared verse). This was a disaster for my class preparation with a new calling, so on my day off today I dug in for hours to figure out the fix if there was one or if one could be found. After following church tech forum suggestions to close other apps, and resetting the phone (which I'd been trying as a fix for months and months), I started doing what most people try to do (thinking it would help), making more space on the phone by going through and getting rid of big space takers like videos, audio and pictures. I took another step that also wasn't the solution but most people undoubtedly try- I updated my phone's software, also not effective. The solution came from an insight I read on a reddit forum about gospel library trying to load the entire catalog when the app is opening. Considering this, and that the app opened up immediately on my chrome book, I realized that though I initially thought that this meant my phone, phone settings, or space was the problem, it was that what I had downloaded from the Gospel Library catalog to my phone (wanting to have easy on hand access without downloading media later) was too much for the iphone to load and succeed in opening the app at the same time. I didn't realize this til I got the app to load luckily after hours and hours of troubleshooting. And I figured out how to do that with a bloated amount of downloads the catalog within the app had to open. Here's why it took me forever. Every time you close the app to reattempt a reopening, the process to load all the pre-downloaded (in-app) media content in the catalog starts over.

So here's the fix... and it's going to take some patience at first to get into the app, afterward it will be smooth sailing. You can close other apps if you want too (I would as it gives all processing power to what your trying to do- load a mega ton of too much info downloaded within the app), attempt to open the app and then leave it alone even after it goes white screen and appears to crash. Just don't touch it for a while. It may not seem like it but the app is still working in the background to load the catalog, you can tell by double clicking your iPhone button and see what previously appeared to crash is still there, so don't mess with it, just be patient. Depending on how much you've downloaded within the app you may be waiting for a while, but I don't think beyond 15 to 20 minutes. Here's the problem that jams most people up I imagine at this point. Do not select the app to open it again, my thinking is that this restarts the long failed re-opening process. Instead, with everything loaded and the app running in the background, open safari, chrome, or a text where you've shared scripture or other link. Link from the text or from your browser choice search a scripture verse you know with the text lds. When the browser search completes- link to the scripture, and wait. You may have to do this a few times as well, but the thinking is you're accessing an already open app that has (hopefully finished) loading everything instead of short circuiting the process of reopening the app. Once you get into your Gospel Library, open a new screen, scroll down to "videos and images", select "edit", select everything, then select remove at the bottom of the screen (don't worry, they'll be there to download whatever you want or need later- the media is host not client side). After this my app loads almost lightning quick. Now you might say but there's videos and images I want easy access and I don't want to go through all the trouble of re-downloading them. Well that's your choice, but to those of you arguing that I would say you're not getting any use out of your app on your phone at present and it's not like you don't have access to the videos you just have to wait for a video each time you use it. That or be more selective in your video downloads and not so "I gotta have it all for convenience" like I was before. If this hasn't worked, you may need to consider the audio stored from the general conference sessions if you've downloaded all those for convenience too, which I also removed anything prior to 2000. If you've done all this to this point, all you and I will have to do to obtain those video an audio files is wait a little longer at the moment we actually need them, or again be more selective of media needed for a lesson and remember to remove it after using it to keep the app running ship shape and fast.

Hope this helps any who've been struggling to get their Gospel Library apps to open. Post a reply if it works to help give confidence to others who are still (like I was for a while) hopelessly looking for a solution.

michaeljmunk wrote: Sat Jan 20, 2018 9:04 am My gospel library is freezing when I attempt to open too. Please help. Any suggestions? I have tried rebooting, reinstalling the app, opening the app from the App Store. No luck. I have plenty of capacity so this shouldn’t be an issue either. All other apps open just fine.

Just my belief that the app catalog has problems opening when too much media has been downloaded within the app. Took me nine months for my device to finally use the app properly. I left a long descriptive post, but I'll give the cliff notes for how I fixed this on my iphone.
-Close all apps
-Attempt opening Gospel Library app
-Wait 15 to 20 (or more depending on how much in app media has been downloaded) minutes.
-Do not re-open app as it risks restarting the long reloading process
--Instead open a browser window. Search a scripture and the letters lds.
-Link the scripture to "access" (not re-open an already open and loaded app) Gospel Library which might appear to have crashed but most likely just loading in the background. (May need to do a few times without closing the Gospel Library app.
-Go to "Videos and Images"
-Select Edit in top right corner
-Select all videos, or all previously downloaded
-Select remove from bottom left of screen (removes from device, still available to re-select and re-download later if desired)
-Consider removing some older downloaded general conference files in same manner if audio files are bloating the catalog when it's trying but failing to open.
-Close and reload app
-If it works- do a happy dance! And download less media to the device as it's likely not the space your device has that is the problem but the amount of loading the app has to do when it's opened. Personally I've just been more selective of my media and delete what I don't need after I've used it.

Not sure if this a good solution for you but I hope it helps! God Bless!

My gospel library app won't open. It has been working for months without any problems on my MacBook Air. I have 175 GB of open memory. Then I try to open it, a new screen appears and says that the app "closed unexpectedly" and that it will send the information to Apple. I've tried closing all the apps, emptying the trash, deleting photos and reloading the Gospel Library App. Nothing has helped yet. I've read the above posts and can't seem to find where I can delete videos that I've downloaded within the Gospel Library app since I can't get into it. When it says to link a scripture to "access", I have no idea what to do. Please help!

Does reinstalling delete the cached files and app data? If not, you might try clearing those instead of reinstalling.

I've tried deleting the app and then reinstalling and I get the same message about it "closed unexpectedly". Any other suggestions?

kgaod wrote: Sat Oct 16, 2021 9:58 am My gospel library app won't open. It has been working for months without any problems on my MacBook Air. I have 175 GB of open memory. Then I try to open it, a new screen appears and says that the app "closed unexpectedly" and that it will send the information to Apple. I've tried closing all the apps, emptying the trash, deleting photos and reloading the Gospel Library App. Nothing has helped yet. I've read the above posts and can't seem to find where I can delete videos that I've downloaded within the Gospel Library app since I can't get into it. When it says to link a scripture to "access", I have no idea what to do. Please help!

kgaod wrote: Wed Oct 20, 2021 10:56 am I've tried deleting the app and then reinstalling and I get the same message about it "closed unexpectedly". Any other suggestions?

I'd recommend sending feedback to gospelstudyapp@gmail.com. Make sure you include information about which operating system version you're on and which version of the app you have installed. (If you're able to send feedback through the app, that information is automatically attached, but if you can't launch the app, sending email is the next best way to reach the Gospel Library support team.)

I was experiencing the same issue on a MacBook Pro M1. The gospel library app worked fine until version 6.0.0 was released. Tonight I upgraded to macOS Monterey and the app works fine. I deleted gospel library prior to the OS upgrade, not sure if makes a difference but sharing the process I followed.