All of my Notes and Annotations disappeared

Admittedly, I haven't been on the site for a few months, but I had a lot of notes and material entered (specifically for my scripture study). I just logged in to retrieve a few references and now see that I have no notebooks or notes under my account. I'm looking under Tools/Notes. Is there anything I can do to retrieve these? Thx for the help.

Scott Parker

My Mom and I both had all of our notes and annotations disappear today. It appears that it is happening to a lot of people. But don't worry, because I'm sure it's a temporary thing.

I lost all of my journal entries and notes as well. And I have just talked my husband into using this function of lds.org and now he's questioning the idea so hopefully it does get resolved soon.

It's not usual for services to fail and not come back up until the next working day for Church Headquarters.

Thanks so much for these posts. I have many, many hours invested in those notes. It would be a significant loss. Thx again

My journal entries and notes for the past year and a half are gone! I always thought a hard copy would be a good idea but didn't want to use an entire stack of paper, or the ink I would have needed to catch up with it all... yeesh. I hope you all are right that this is only a temporary technical error that will be remedied, but at the very least it will be a good eye-opener to us all that these things should be recorded, if not on plates... then at least on paper:) In the mean time, let's keep up the hope that our writings will return.

I have been writing on the LDS notes page for my journal for the past two months. Just today I signed in, and all of my entries are gone. There is nothing in the trash, and I have no idea what happened to them. Is there anything I can do!? Those mean a lot to me, and I'm pretty frustrated. Any help is appreciated.

The same has happened to me. I had two months of highly valued and important journal entries that are suddenly gone. I am heartbroken, sad, I feel violated and I am in deep remorse about it. How could this have happened?

I too, have lost a great deal of journal entries, annotations. I am heartbroken and sad. I am a very detail oriented person and it feels like part of my life has been taken from me. It is discouraging. All in all about 2 years worth of information is gone.....

I would not worry about it until Monday comes and goes and they're still gone.

I agree with russellhltn. See my theory on this by clicking on the link below.

https://tech.lds.org/forum/viewtopic.ph ... 36#p119671

{Moderator note: The third and second post before this one were merged with this thread from another thread since they are the same topic.]

As of Sunday, when I try to use the study tools, I'm getting a message from the page footer that says "My Study Tools are currently unavailable". This gives me some reassurance that it's a temporary problem; however, I didn't notice anyone above mentioning this message. What I see is very obvious and I have to dismiss the message for it to go away: Does anyone else see this?

I'm getting the same error. I'm also unable to sync my bookmarks on my iPhone or iPad. I get the spinning gear that says "Sync" but it just sits there. I have to end the app. Any ETA when this will be fixed?

I had this happen to me on Sunday. It is now 3:37pm est and all my journal entries and annotations have been restored.

Mine are working again too - awesome.

Mine as well!

I discovered that if I am logged into the Study Notebook on one device and then try to access it from another, the second device will tell me that I have no saved notebooks or annotations.

Hope this helps.

I logged into my account around 6:45AM this morning and was able to type a journal entry, but when I tried to save it, the system stalled and the save was not successful. I canceled the save, logged out and tried to log back in and could not see any of my entries. I think I had about 3 years worth of journal entries. Is this a temporary bug, or have I lost all of my study notes and journal entries? Looking through previous posts, I didn't see that there was a resolution to earlier issues.

Thanks,

Allen Romrell

So I followed the suggestion from a previous post and can access my notes and journal entries from my mobile phone, but not on the desktop as of about 11AM this morning. Wondering if I will get full access to my notes and journal entries from the desktop soon.

Just logged into the desktop again and all of the notes and journal entries are visible again. Thanks!

I don't know what happened. I have 48 entries in my trash and can't get them restored. I have no idea why they are in the trash.

Is this what you see? See attached I am having that problem as well.

I am unable to get the toolbar to show up at the bottom of the page.

This just happened to me as well. All of my annotations and notes are gone. However, they are still accessible via the Gospel Library app on my iPhone. Thank goodness! I downloaded them just in case I lose them the next time the app updates.

It's probably best for people with problems to use the "Feedback" link found at the bottom of most pages on lds.org and advise them of your problems.

I , too, have experienced some problems in the last few months (but not having my notes completely disappear). All I know is that some of the Feedback people have told me the church development team has been working on this area. I don't know any specifics other than that.

I export my notes every once in a while because of this exact problem - so sad the service is not a reliable one right now.

Maybe it has to do with the quantity of notes. I have one notebook with only 4 entries and it exports just fine. I tried another one with several hundred entries and it hangs.