No sound from bluestack

I have bluestack installed on my windows 7 64bit computer and the everything works in the Gospel Library, but sound. Is anyone else having this problem? Is there a fix for this? I would love to have sound so we can watch videos in the gospel library.

This isn't a direct answer, but if you can't get BlueStacks to work, you might try VirtualBox. See this post: https://tech.lds.org/forum/viewtopic.php?f=108&t=16894