Reservation "Data Temporarily Unavailable

I have been trying for 2 days now to make Reservation for the new year on my ward calendar. I am the one who calling is to make the reservation. Every time I try it comes back with Data temporarily unavailable. I am using the same computer same browser that I have used for a year now nothing has changed on my end. Yet I can't get reservation to come up. What do I do? It won't even let me see my calendar at all. We have one Ward and two branches, and Institute in our building and because of our locations I have request coming in from Mission Ward leaders and Stake leaders I can't tell them yes or no or what days are or not on the calendar. I have learned my lesson will be keeping a paper calendar for back-up. but for now my hands are tied can anyone help me? please e-mail me at patriciascobb@gmail.com. Thanks for your help Pat

It's not clear to me exactly what you are doing when you see this error message. At one point you said "I am the one who calling is to make the reservation." Does that mean that you are in the Reservations page, and you are clicking on a date, or clicking the "Add Reservation" button?

Then you said "It won't even let me see my calendar at all." Are you referring to the Reservations calendar under Settings (the gear icon)? Or are you talking about the main Calendar view (the view that appears when you first go to the Calendar on LDS.org)?

And although you suggested that someone email you, I think you'll be much better off with a discussion on this forum. That way multiple people can give their insights and see ideas from others. If you want to be notified of new posts to this topic, click the "Subscribe topic" link near the very bottom of this page.

Ok I see my error in explaining. Step one I sign in. Step two I see the calendar for my Stake. I can remove all and see my ward at that screen. Step three I click on icon upper right hand of screen bring down list and click on Reservation. Step four it takes me to the screen that should say White River Ward but instead it is a blank calender with no Ward name on top. Step five the second it gets to this page a pop up box appears stating that the Data is Temporarily Unavailable. at this point there is no more I can do. I tried clicking on calendar but it will not let me do such. Thanks for your help.

I did not know that hitting quick reply would not send a post because I have been waiting for help and have received none. Ok I see my error in explaining. Step one I sign in. Step two I see the calendar for my Stake. I can remove all and see my ward at that screen. Step three I click on icon upper right hand of screen bring down list and click on Reservation. Step four it takes me to the screen that should say White River Ward but instead it is a blank calender with no Ward name on top just says Indianapolis IN West stake when it use to say White River. Step five the second it gets to this page a pop up box appears stating that the Data is Temporarily Unavailable. at this point there is no more I can do. I tried clicking on calendar but it will not let me do such. Thanks for your help. I have e-mails from my Bishop that people are e-mailing him about my not getting dates to them. What am I suppose to do. I know you like this forum thing but it does not give fast reply nor help. What do I do next?

I see two problems here. The first is the one listed in the title. But I suspect there's a second one. You're not trying to use "Reservations" to block off rooms for events are you? That's not the proper way to use the calendar. Instead, the events should be placed on the calendar and the building/rooms selected for the location.

If you use Reservations for events, it will come back and bite you.

BTW, the developers do plan on renaming "Reservations" to "Scheduling Restrictions" - because that's what they are.

Are there other building schedulers that can access your building's reservations page successfully? Temporarily you may want to work with another person that can access the page to get the reservations defined. However, if you are scheduling events that will use the building and not simply defining restricted time frames you should really be putting them on a calendar.

I need to block off the weeks. because we share our Ward Building with so many others Weeks belong to different entities. Example 1 week Belongs to White River 1st 1 week belongs to Spanish Branch and 1 week belongs to Young Single Adults. Yes I was going into Reservation and making the dates I thought that was what I was suppose to do. My bad. I need to block off these weeks because other organizations such as Single Adults and Institute have access to the calendar and are putting their dates in their selves taking dates that they are suppose to clear through me. I have to ask the entities that, that week belongs to permission for other entities to use that date. Toss in the Stake, Mission Home, and Family Counselling and it gets crazy. It still will not allow me into reservations. It is my understanding that I am the only one who can make reservation don't know who I would go to any suggestions?

is there any way to wipe it clean reset it and let me start all over again?

patriciascobb wrote:I need to block off these weeks because other organizations such as Single Adults and Institute have access to the calendar and are putting their dates in their selves taking dates that they are suppose to clear through me.

Ok, that may be a good use for "Reservations". Just remember that you can only dedicate the resource to a unit - not to a organization.

patriciascobb wrote:Example 1 week Belongs to White River 1st 1 week belongs to Spanish Branch

That will work.

patriciascobb wrote:and 1 week belongs to Young Single Adults.

If "YSA" is a ward, then you're good. If it's the stake or ward, then another group in the stake/ward could schedule it before the YSA (such as the YM) because the "reservation" only restricts it to a unit.

everyone is a Branch except for my White River Ward. That is why I am the only Building Sech. I am suppose to juggle the needs of many. I receive my instructions from the Bishop who is over all the Branches. He says that the dedicated weeks belong to that group and that not even the Stake can take any of those days without permission. Just some people are a bit determined then others to have their way.

can you reset the calendar? I will start anew What has to be done to take the temporarily unavailable off?

Note that as a building scheduler, you should be able to edit the events. Of course you should tell them what you've done, but it would underscore who is in control. But first this needs to be fixed.

kyleq is your best contact for fixing this - so be sure to respond to post #6

well I must tell you I am disappointed in the tech support that I am suppose to get. I know you prefer to use the forum but of course it gives you the ability to reply with one line answers and walk away. the problem is not resolved and no one wants to talk to me personally. I don't think this is how our Father wants his church ran. If I was to run my business this way I would be out of work. I am trying to do my calling but Tax season is upon me. I have several corporations that are in need of their 1099 and W2 I can't keep coming back to a chat box to read one line comments just answer a simple question can it be fixed or not? if not then I will run my own calendar and forget about this mess. Sorry don't mean to be rude but you are not helping me and its been over a week now.

patriciascobb wrote:well I must tell you I am disappointed in the tech support that I am suppose to get.

If you desire tech support, please use the Feedback link at the website. This is a Forum of clerks and others who have some experience with the troubles you are having and are making suggestions that are intended to help, if you are interested.

patriciascobb wrote:the problem is not resolved and no one wants to talk to me personally.

If you wish to speak with someone personally, please contact either your Assistant Stake Clerk for Technology or the knowledgeable person in your stake who has responsibility for Calendaring.

patriciascobb wrote:just answer a simple question can it be fixed or not?

Must likely, yes, but you have not provided answers to the questions that have been asked that will help in identifying the source of the problem. You might wish to start with the post by kyleq on Wed Jan 16, 2013 at 9:02 am. Following his suggestions will be key in helping you resolve your problem, if you wish.

Folks here at the Forum volunteer their time and will help as best they can based on their experience with similar issues. But this is not a formal tech support service. And any form of formal tech support will also require that you help in the troubleshooting process.

Just to add what lajackson has said, we're just members who volunteer our time in the forums. We know our way around the software and can help when the issue is a misunderstanding or is in the control of the user. I'm sure you've seen or know of similar forums for tax questions - information from knowable individuals but who are unable to intercede with the IRS on your behalf.

But this seems to be a situation where a church employee with access to the system has to get involved. And that would be kyleq.

kyleq Is asking the questions because he's trying to determine if the problem is something with your user account or if it's a problem with the resource calendar itself.

If this isn't the way Heavenly Father wants His tech support run, then he needs to let the Priesthood know so they can allocate the resources needed to run it the way He does want. That's beyond the paygrade of anyone on this forum.

As for going with your own calendar - good luck with that. As long as people can put it on the calendar, they will claim they have the facility.

I am sorry I thought this was tech support so I have been wasting my and your time wont happen again. I will call my Stake and ask who I need to speak to on the phone. By the way never used forum for anything before. Thanks for trying

Have a nice day
Pat