Access to myldsmail.net

24 postsstarted by brower 23,409 viewsoriginal topic

New Member
#1
I have been home from my mission for two years and i want to access my myldsmail.net account so I can transfer all my mission emails to my current Gmail. However, when i try to sign in, a box comes up that says i cannot access my account because i am not a missionary. Is there any way that i can access my account to transfer the emails? Help would be greatly appreciated!

Thanks!
Community Administrator
#2
Since it's been two years, I suspect the account has been deleted. Is this the first time you've used the account since you got home?

From what I can find, myldsmail.net is actually Google. And normal Google accounts are deleted after 9 months of inactivity.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#3
I had been on it a few times after my mission and could'nt figure out how to transfer. Not exactly sure how long its been since i have logged on though. Here is what shows up when i try to log in:

Not Eligible for an Account
You are not eligible for an account for either of these reasons:
You are not a missionary.
You have not yet been chosen to upgrade. You will be notified when you are.

Does that mean it has been deleted?
Community Administrator
#4
Let's see what other people say. But my guess is, if you can't log in now the way you used to, it's probably gone. The message you're being given sounds like it can't find your account and is just giving the most likely reasons.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
Community Moderators
#5
russellhltn wrote:Let's see what other people say. But my guess is, if you can't log in now the way you used to, it's probably gone. The message you're being given sounds like it can't find your account and is just giving the most likely reasons.
If I remember correctly my son had access to his account for a month after his mission. I suggest you make a call to your mission office and check with them.
Have you read the Code of Conduct?
Church Employee
#6
Here's my understanding of how it works:
When you sign into MyLDSMail after your release date, instructions on how to export your mail to another system are displayed. These instructions will display every time you sign in until the account is purged/access is denied. Access to your MyLDSMail account is terminated 18 months after your release date.

Please contact the Global Service Center at 1-855-537-4357 (after selecting your language, it's option 3). They can verify this information for you. Thanks!
New Member
#7
So how can i transfer my mission emails from myldsmail.net to my personal email account right now?
Community Administrator
#8
elderaranda wrote:So how can i transfer my mission emails from myldsmail.net to my personal email account right now?
It's not clear what "right now" means in terms of your mission. If you are still on your mission, you'll just have to wait. If you have been released, then you can follow the instructions given in the post immediately before yours.
Questions that can benefit the larger community should be asked in a public forum, not a private message.
New Member
#9
Hi

I just wanted to check if anyone had success with retrieving a disabled account? I had issues with transferring my missionary email to my current one and it just slipped my mind after that to process the transfer. I've just tried logging on today and it says my account has been disabled. Help?
Community Administrator
#10
molis wrote:I just wanted to check if anyone had success with retrieving a disabled account? I had issues with transferring my missionary email to my current one and it just slipped my mind after that to process the transfer. I've just tried logging on today and it says my account has been disabled. Help?
There's a support link on the login page. I'd use that.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
New Member
#11

(Help) Access to myldsmail.net

I created one myldsmail account but i dont want because im not missionary . it was an accident .What can i do to delete this account ?
New Member
#12
i was trying to delete some emails that i have left in my inbox for awhile now then when i clicked onto them, my acct was deactivated. What do i do? i am still on my mission as well.
Community Moderators
#13
Lapaz17 wrote:i was trying to delete some emails that i have left in my inbox for awhile now then when i clicked onto them, my acct was deactivated. What do i do? i am still on my mission as well.
If you're still on your mission, your best bet is to work through your mission office who can contact the Global Service Center or missionary department on your behalf. Church employees who can update or troubleshoot accounts don't visit the forums very often (the forums are mostly user-to-user help).
Samuel Bradshaw • If you desire to serve God, you are called to the work.
New Member
#14
my account has been disabled i am still here in the mission field how can i fix it?
by G suit
This account has been disabled
We are unable to process your request at this time, please try again later.
Community Moderators
#15
aaronjohndizon wrote:my account has been disabled i am still here in the mission field how can i fix it?
Contact your mission office for assistance the let them know what is happening. They should be able to see that it gets fixed, probably before your next email to the mission president is due. [smile]
New Member
#16
What if youve finished your mission and it hasnt reached 60 days of your release and your missionary account has been disabled...is there any way we can retrieve those documents we had from our myldsmail account???
Community Moderators
#17
emmaangilau wrote:What if youve finished your mission and it hasnt reached 60 days of your release and your missionary account has been disabled...
Speak with your ward clerk and ask him to contact the Global Service Center on your behalf. If you returned from your mission within the last 60 days, the GSC may be able to activate the account again for a short time so that you can retrieve your messages.
New Member
#18
Hace 7 años retorne de la misión, necesito ayuda para entrar a mi cuenta "Myldsmail" y ver mis mensajes
quien pueda ayudarme estaré eternamente agradecido

mi correo es pablolazarte2711@gmail.com
Community Moderators
#19
lazarte99 wrote:Hace 7 años retorne de la misión,
Because you returned so long ago, I believe your account probably has been deleted. The longest I have seen anyone go back is two years.

However, your ward clerk will be able to contact the Global Service Center and see if there is any way to recover your account.
New Member
#20

my ldsmail got disabled be g-suit

i just logged in my ldsmail and then it got disabled by g-suit. until now i can't log in my ldsmail
New Member
#21
i cant open my ldsmail
New Member
#22
russellhltn wrote:
molis wrote:I just wanted to check if anyone had success with retrieving a disabled account? I had issues with transferring my missionary email to my current one and it just slipped my mind after that to process the transfer. I've just tried logging on today and it says my account has been disabled. Help?
There's a support link on the login page. I'd use that.
Could anyone provide the support link? I have a similar issue, but I haven't been able to see the support link.
New Member
#23
Hi how can I recover my email [email address redacted]

[moderator edit: Removed email address, because this is a public forum.]
Community Moderators
#24
aprilies wrote:Hi how can I recover my email ...
It depends on how long since you returned from your mission. I just scanned the posts earlier in this thread. IF I gathered correctly, there are three time ranges since the end of your mission:
  • Up to 60 days: Instructions are reportedly displayed for how to transfer the messages.

    From 60 days up to 18 months: Account is disabled, but the Global Service Center can help recover the messages. Contact your ward clerk to connect with the GSC.

    After 18 months: The messages have been deleted.