Missionary Online Recommendation System

I'm a branch president and I've worked through a few online applications without problem but my in-laws have completed their online application but the Review and Accept Privacy Agreement under my mother-in-laws section is checked but grayed out and will not allow them to click on it to review or accept. This seems to be holding up the ability to submit the application.
The other sections under both names are complete and checked off. Under his name the RAPA box has been check and accepted.
I've went through every section and cannot seem to find the problem
Any suggestions would be appreciated.......

When a married couple fills out a missionary application online, almost every single step can be filled out by one of them signing in and filling out the requested information.

There is one exception: the Review and Accept Privacy Agreement must be accepted by each person signing in with his or her individual LDS Account and clicking that they agree to those terms.

This is a fairly common point of confusion in our stake. The husband fills out much of the information, or while the husband is signed in, the wife fills in the information. But for this point, she must sign in with her LDS Account to do that one step of agreeing to the Privacy Agreement.

That's great. I had completely forgot about that. I've been scratching my head for 2 days now trying to figure out the problem.
Thanks for the help.

The system does not recognize my wife's username and password which have been reset to make sure that they are correct. What to do? We have used the new user name and password to review the membership record to make sure we have the right username and password. When we come to the privacy portal in the application for her and we enter the new user name and password it continues to say we have the wrong user name or password for her.

how can i create a account for my own because that i have a clerk account.i need to sent my mission paper

heikotifunaki wrote:how can i create a account for my own

Your bishop or branch president will need to authorize your missionary application, and then you should be able to begin your paperwork using your regular LDS Account sign in and password.

My wife and I have filled out all the on-line missionary recommendation system forms with our Bishops help. We have our medical papers signed and scanned, but can't find our previously saved on-line form? Please email [removed] or call Bobby Newsome [removed] to find these missing documents that we thought have been saved into your system.
Bobby Newsome

what the person is single yet couldn't access the privacy agreement form. what could be the problem.

garbajohn wrote:what the person is single yet couldn't access the privacy agreement form. what could be the problem.

Without a more detailed description of the problem, it's unlikely anyone will be able to help very much. The feedback mechanism on the page or app is usually the best way to get help. For web apps, clearing the browser cache and deleting relevant cookies can sometimes help.

garbajohn wrote:what the person is single yet couldn't access the privacy agreement form. what could be the problem.

I'd try incognito mode.

I am trying to upload my Medical and Dental records, but it keeps saying the files are too large. I am uploading them as a PDF, is there an alternate method that would be better?

noah.ayllon wrote: Thu Mar 19, 2026 4:52 pm I am trying to upload my Medical and Dental records, but it keeps saying the files are too large. I am uploading them as a PDF, is there an alternate method that would be better?

Does the system state what the file size limits are? If so, how close to the limits are your files?

Does the system accept a ZIP file containing the PDF files? A ZIP file compresses the contents, which can often reduce the total size of multiple files or a single file.

i am a ward missionary i doesn't have a access to my missionay portal

Aminatajames wrote: Thu Oct 15, 2026 4:25 am i am a ward missionary i doesn't have a access to my missionay portal

Nobody here can fix that.

Please make sure your Membership Record Number (MRN) is connected to your Church Account and you are signing in.

Then, please talk with your bishop or ward clerk about the problem. They might be able to find a solution. If they can't solve it, please ask your ward clerk for the contact information for the Global Services Department. The GSD should be able to fix it.

Do ward missionaries have access to the portal? I couldn't find a definitive list, but what I could find didn't include ward missionaries.

The Missionary Online Recommendation System is for prospective missionaries who have been authorized by their bishop to prepare a missionary application. It is not a general missionary reference site, so a ward missionary would not have access (unless he is applying to serve a full-time mission).