Tech Forum Archive

Updating my ward/stake on LDS.org and lds Tools android app

22 postsstarted by karlacarcamo12 18,087 viewsoriginal topic

karlacarcamo12
New Member
#1
I can't get my ward or stake changed for my profile on lds.org and not finding how to change it on the lds tools app on my android phone. Recently moved and it's not giving me any options to change this info. I'm no longer in the same ward or stake. A little help please???? :)
lajackson
Community Moderators
#2
karlacarcamo12 wrote:I can't get my ward or stake changed for my profile on lds.org

This information should change when your membership record is moved from your former ward to your new ward. Your first step would be to ask your new ward clerk if your membership records have arrived.
russellhltn
Community Administrator
#3
sandysmith wrote:Can I force an update?
You can do a sync at any time. You don't have to wait until you are forced.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
davesudweeks
Senior Member
#4
Member tools was designed to "not" sync automatically as I understand (likely so you can to choose to do the sync when you are not consuming your data or when the church servers are busiest on Sundays). I get regular questions from members of our ward why information and callings are not correct and my first question to them is "have you sync'ed your Member Tools App?" In almost every case that solves it.
sbradshaw
Community Moderators
#5
To force a sync of Member Tools on Android, open the navigation drawer (hamburger menu in the top left), then tap Sync. On iOS, it's under the More tab (bottom right).
Samuel Bradshaw • If you desire to serve God, you are called to the work.
allynl
New Member
#6
[Ward and stake information removed. This is a public forum.]


[Moderator edit: Removed ward and stake information.]
lajackson
Community Moderators
#7

Re: Updating my ward/stake on ChurchofJesusChrist.org and Member Tools android app

You cannot update your ward and stake at the Church website or through Member Tools. These services get your ward and stake information from your membership record. If you are now living in a different ward or stake, your ward clerk will need to update the address on your membership record and move it to your new ward. After that happens, the Church website will update overnight and Member Tools will update after that the next time you sync.
8812chris
New Member
#8
karlacarcamo12 wrote:I can't get my ward or stake changed for my profile on lds.org and not finding how to change it on the lds tools app on my android phone. Recently moved and it's not giving me any options to change this info. I'm no longer in the same ward or stake. A little help please???? :)
russellhltn
Community Administrator
#9
8812chris wrote:
karlacarcamo12 wrote:I can't get my ward or stake changed for my profile on lds.org and not finding how to change it on the lds tools app on my android phone. Recently moved and it's not giving me any options to change this info. I'm no longer in the same ward or stake. A little help please???? :)
You can't change it yourself. You have to ask your ward clerk to request your records. Once the records are in the ward, the next time you look, you'll have the new ward information.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
davesudweeks
Senior Member
#10
russellhltn wrote:Once the records are in the ward, the next time you look, you'll have the new ward information.
And if you are in a new area and don't know who to speak with:
1. On churchofjesuschrist.org, click on the "My Account and Ward" link at the top right
2. Click on "Meetinghouse Locator"
3. Enter your new address
You will then see contact information for the bishop who can get the ball rolling to request your membership record
dawna41
New Member
#11
[Name of ward or branch removed]

Moderator note: Nothing happens when you post the name of a ward at the Forum. You may find information in an earlier post that will help you with the problem you are trying to solve.
BrianEdwards
Senior Member
#12
And if you are in a new area and don't know who to speak with:
Another alternative is to contact your previous Ward Clerk (or Bishop, who will pass this along to the Clerk) where you used to live, and ask him to move your records to the new address.
Cathielynngisi
New Member
#13
How do you update LDS Tools? I moved from Las Vegas, Nevada to Wylie, Texas and it has no place to change!
Cathie Lynn Gisi
Wylie 4th Ward
lajackson
Community Moderators
#14
Cathielynngisi wrote: Sun Aug 21, 2022 1:46 pm How do you update LDS Tools? I moved from Las Vegas, Nevada to Wylie, Texas and it has no place to change!
Member Tools should update automatically as soon as it sees that your membership record is now in Texas, not Nevada. Of course, if your ward clerk in Las Vegas has not sent the record, or if your clerk in Wylie has not requested it, Member Tools will not know that you have moved.

Either clerk is able to send or request the record, as needed, almost instantly.
garystroble
Senior Member
#15
lajackson wrote: Sun Aug 21, 2022 1:55 pm
Cathielynngisi wrote: Sun Aug 21, 2022 1:46 pm How do you update LDS Tools? I moved from Las Vegas, Nevada to Wylie, Texas and it has no place to change!
Member Tools should update automatically as soon as it sees that your membership record is now in Texas, not Nevada. Of course, if your ward clerk in Las Vegas has not sent the record, or if your clerk in Wylie has not requested it, Member Tools will not know that you have moved.

Either clerk is able to send or request the record, as needed, almost instantly.
While the membership can be moved almost instantly by either clerk, member tools will take a few days to update afterwards, and you may need to sync then to see the change.
Sistermorehead
New Member
#16
My records were sent from Valley View Ward to Vintage Hills Ward. But I cannot access membership tools to see Ward directory
lajackson
Community Moderators
#17
Sistermorehead wrote: Mon Oct 10, 2022 9:56 am My records were sent from . . . to . . . . But I cannot access membership tools to see Ward directory
As the post before yours so eloquently says,
While the membership can be moved almost instantly by either clerk, member tools will take a few days to update afterwards, and you may need to sync then to see the change.
I would give it another day or two and try again. If it does not work at that point, be sure to get with your new clerk to find out when the records were actually requested or sent to your new ward and if they have actually arrived there. The the clock starts after your records arrive in your new ward.
jonesrk
Church Employee
#18
Sistermorehead wrote: Mon Oct 10, 2022 9:56 am My records were sent from Valley View Ward to Vintage Hills Ward. But I cannot access membership tools to see Ward directory
You'll also need to use the Church Account that has your membership record number (MRN) on it. This account won't let you see your ward information because it doesn't have your MRN attached.
sandrajhamilton
New Member
#19

Display of wards in stake on iPhone

Just recently my tools app on my iPhone does not display all wards in stake—always used to. I have tried rebooting and that doesn’t work. Suggestions on how to correct this?

Thanks
sbradshaw
Community Moderators
#20

Re: Display of wards in stake on iPhone

sandrajhamilton wrote: Tue Nov 11, 2025 10:59 am Just recently my tools app on my iPhone does not display all wards in stake—always used to. I have tried rebooting and that doesn’t work. Suggestions on how to correct this?
Previous versions of the Member Tools app had a drop-down menu when you tapped in the top bar, to switch wards. Now, the option to switch wards is in the overflow menu (three dots in the top right).
Samuel Bradshaw • If you desire to serve God, you are called to the work.
ccr1
New Member
#21
Payson South Stake 4th Ward
rmrichesjr
Community Moderators
#22
ccr1 wrote: Sat Feb 21, 2026 3:58 pm Payson South Stake 4th Ward
This is a user-to-user discussion forum. Nobody here can update your ward or stake (or other information) on your membership record. Please talk with the ward clerk or membership clerk in either your old ward or your new ward.