Church Directory of Organizations and Leaders Not Accessible

Does anyone know why the Church Directory of Organizations and Leaders is down? I have been trying to access it for the last 6 hours. All I get is this message: "503 Service Temporarily Unavailable".

Thanks.

bcapsley1 wrote:Does anyone know why the Church Directory of Organizations and Leaders is down? I have been trying to access it for the last 6 hours. All I get is this message: "503 Service Temporarily Unavailable".

I just tried it and it worked fine. How are you accessing it?

It's working for me just now.

aebrown wrote:I just tried it and it worked fine. How are you accessing it?

I access it from the Applications pulldown menu on the Leader's Experience site. I have never had any problem until today.

bcapsley1 wrote:I access it from the Applications pulldown menu on the Leader's Experience site. I have never had any problem until today.

Interesting. The Applications pulldown uses the link https://cdol.lds.org/cdol/security/sso/login.jsf

I always just go to https://cdol.lds.org

I get the same error you do when I try that first link, but have no troubles with the simpler link. So clearly the site is up and working fine, but it looks like the Applications menu needs to be adjusted for some change that was made in CDOL (or CDOL needs to be fixed to work with that particular link).

aebrown wrote:Interesting. The Applications pulldown uses the link https://cdol.lds.org/cdol/security/sso/login.jsf

I always just go to https://cdol.lds.org

I get the same error you do when I try that first link, but have no troubles with the simpler link. So clearly the site is up and working fine, but it looks like the Applications menu needs to be adjusted for some change that was made in CDOL (or CDOL needs to be fixed to work with that particular link).

That link just allows for you to skip the sign in page when you are already signed in to lds.org

I'll see if I can figure out why it isn't working

JonesRK wrote:That link just allows for you to skip the sign in page when you are already signed in to lds.org

That link has never taken me directly to CDOL after I have been signed in to LDS.org. I have always had to sign in whether using that link or by typing in the address bar.

Right now that link is working just as it has in the past. I click it after being signed in to LDS.org and it takes me to the sign-in page.

jdlessley wrote:That link has never taken me directly to CDOL after I have been signed in to LDS.org. I have always had to sign in whether using that link or by typing in the address bar.

Right now that link is working just as it has in the past. I click it after being signed in to LDS.org and it takes me to the sign-in page.

I think your looking at the one in the general header tool menu.
The one with a problem in the leader application sub menu underneath applications.

You're correct, I had to check each URL after your post to see the difference. Because this thread is dealing with the links in Leader and Clerk Resources and not the link in the general header I moved the thread from the LDS.org forum to the Leader and Clerk Resources forum.

I am unable to access CDOL through LDS.org

I sign in to LDS.org and select Leader Resources. On that page, I hover over Applications, and then select Church Directory of Organizations and Leaders. That link takes me to a Server Not Found Problem Loading page. The error message is that the server at oosp.ldschurch.org cannot be found. I have been able to duplicate this for several weeks now.

My workaround is to go directly to http://cdol.lds.org/ which takes me to the Sign in page and works just fine.

It would be nice if the link on the Leader Resources page could be fixed, however.

lajackson wrote:I am unable to access CDOL through LDS.org

I moved your post to the existing thread on the topic. In this post, JonesRK said that he would look into it. We never heard anything more on the topic from any Church employee.

aebrown wrote:

lajackson wrote:I am unable to access CDOL through LDS.org

I moved your post to the existing thread on the topic. In this post, JonesRK said that he would look into it. We never heard anything more on the topic from any Church employee.

I looked into it some and the request wasn't even making it to CDOL, so I passed it along. It looks like I'll have to follow up and see why it hasn't been resolved.

You beat me to it, Brother Jackson. I've been annoyed by that little bug for weeks.

Dana

drepouille wrote:You beat me to it, Brother Jackson. I've been annoyed by that little bug for weeks.

Well, thank you. But aebrown remembered that the subject had already come up before. Sharp as a tack, that fellow.

Hopefully, with a reminder, it is back on track to be fixed.

The link to CDOL in LDS.org does not work (Friday, Dec. 28th, 5:30 PM). Used to be able to get to it through the Leadership Resources menu item. I was able to log on just now by logging on to cdol.lds.org as suggested below. As Stake Executive Secretary I use CDOL a lot to find other units outside our stake and leaders of same.

Will this link be activated in the future. Perhaps there is some development going on?

veehb wrote:The link to CDOL in LDS.org does not work

[Moderator note: This post was originally in the MLS 3.5.1 Download Link Dead topic; I moved it to the relevant topic.]

Please don't start a new issue in an existing topic; instead, find a topic that deals with your issue, or start a new topic.

As you can see from this topic, this is a broken link in the Leader Resources section of LDS.org; there are many other ways to access CDOL that you can use while we wait for the link to be fixed.

*BUMP*

I have been unable to access CDOL as linked from Cleark/Leader Resources for several days.

Have tried different PCs, FF and IE. No joy.

Is there an application/service status page anywhere on tech.lds.org where we can view app/service status? It would probably obviate the need for posts such as mine.

-Mike O

moberle wrote:Is there an application/service status page anywhere on tech.lds.org where we can view app/service status? It would probably obviate the need for posts such as mine.

Do you realise that the complaint is that the link is bad, not that the service is down. Have you tried going to cdol.lds.org? I tried it just now and it's working fine.

Aw shucks, I guess I am just not as bright as you. I should have been more specific. Of course a service status page would be nice in any case.

I suppose I'll have to add these direct URLs to my own monitoring and stop using the leader resources.

Of course I can work around the link by going straight to the CDOL. Consider that if the leader resources links are broken and that is the launch point for most users then the broader perception is that the CDOL (or anything else linked) is broken.

moberle wrote:...then the broader perception is that the CDOL (or anything else linked) is broken.

This is a good point, mostly because this particular bad link doesn't generate an obvious 404 or other error, it simply times out, implying the service you are trying to reach is not available.

The problem as I see it is the embedded links pointing to the CDOL page are far too verbose, and as such, are prone to errors. For those with appropriate callings, the link provided by the "Tools" drop-down (found at the top of most pages) for CDOL points to https://cdol.lds.org/cdol/security/login.jsf, when simply pointing to https://cdol.lds.org/ would accomplish the same thing, but remain immune to changes that affect the exact login URL; which, BTW, is what happened to the CDOL link on the Leader page, which is pointing to the outdated https://cdol.lds.org/cdol/sso/login.jsf login page.

Mikerowaved wrote:The problem as I see it is the embedded links pointing to the CDOL page are far too verbose, and as such, are prone to errors. The link provided by the "Tools" drop-down (found at the top of most pages) points to "https://cdol.lds.org/cdol/security/login.jsf", when simply pointing to "https://cdol.lds.org/" would accomplish the same thing, but remain immune to changes that affect the exact sign-in URL; which, BTW, is what happened to the CDOL link on the Leader page, which is pointing to the outdated "https://cdol.lds.org/cdol/sso/login.jsf" sign-on page.

The https://cdol.lds.org/cdol/sso/login.jsf is what they should be (if everything were working). That link recognizes that you have signed in to lds.org and automatically signs you in to CDOL. The problem is that currently it doesn't setup everything correctly. The tools menu use to point their too, but was easier to change until the sso link can be fixed.
With the holidays and people being off we haven't gotten the right people together to figure out where the link is broken.

moberle wrote:Of course I can work around the link by going straight to the CDOL. Consider that if the leader resources links are broken and that is the launch point for most users then the broader perception is that the CDOL (or anything else linked) is broken.

Thanks. We're aware of that, and as you can see, the employees are aware of that. I just wanted to make sure you knew of the workaround so you can cdol now instead of waiting for it to be fixed.

The link to CDOL from Clerk and Leader Resources has been fixed.