Unable to connect to WiFi

I am a newly called Bishop and one of the things I wanted to do is keep a little netbook in my office to keep current notes update agendas and interview lists through google docs. My issue is that my brand new netbook will not connect to the stake wifi.

I have the correct password, and the lease is set to an hour and the signal strength is great. I am able to connect on my phone and iPad but my Acer Aspire 1 netbook gets the message..."unable to connect to network". I have connected the netbook to my home secure network and at work to my work wifi...but in the church building no dice.

Any suggestions?

Admin note: This post was broken off from the "Wifi Network in Ward Building" thread as it involves a new problem.

Have you tried connecting on a "quiet" night? Perhaps the system has run out of IP addresses by the time you fire up your Netbook.

asayc423 wrote:I am a newly called Bishop and one of the things I wanted to do is keep a little netbook in my office to keep current notes update agendas and interview lists through google docs. My issue is that my brand new netbook will not connect to the stake wifi.

I have the correct password, and the lease is set to an hour and the signal strength is great. I am able to connect on my phone and iPad but my Acer Aspire 1 netbook gets the message..."unable to connect to network". I have connected the netbook to my home secure network and at work to my work wifi...but in the church building no dice.

Any suggestions?

There's a couple things you can look at; Look at the wireless network client the netbook uses. If you are in a building with the new 881w firewall and 1041 Access Points, the encryption should automatically be set when you enter the password for the SSID LDSAccess.

By default, they want to go 802.11n. It's possible the 'n' protocol used by the Meetinghouse Internet isn't compatible with the wireless client in your Netbook. You may want to look for other wireless clients that you can install for your chipset.

I don't think this is a DHCP or IP Lease issue. If it were, you can test it by talking to your STS and ask to "borrow" one of the static IP addresses, then manually configure your wireless client with the static IP address.

It would be interesting to find out what it takes to get this working.

I have tried connecting when I am literally the only person in the building with no luck. I have successfully connected to the stake wifi network with my wife's laptop...my other laptops...my iPhone...and my iPad. The only device giving me trouble is the new netbook which does connect successfully to an unsecured network in range of my office. There must be some incompatibility between the router and my netbook. I will look into the wireless client my netbook is running though I am pretty sure my work network is running the "n" protocol and I connected to it fine on the netbook.

Thanks for the responses. I have interviews tonight at 6:00 so I will try going under the hood a bit and see if there is anything awry.

asayc423 wrote:I have tried connecting when I am literally the only person in the building with no luck. I have successfully connected to the stake wifi network with my wife's laptop...my other laptops...my iPhone...and my iPad. The only device giving me trouble is the new netbook which does connect successfully to an unsecured network in range of my office. There must be some incompatibility between the router and my netbook. I will look into the wireless client my netbook is running though I am pretty sure my work network is running the "n" protocol and I connected to it fine on the netbook.

Thanks for the responses. I have interviews tonight at 6:00 so I will try going under the hood a bit and see if there is anything awry.

I assume that the Netbook is running some version of Windows? If not, what is the OS it is running?

Second, I think the issue is that it isn't picking the right security protocol. I believe that the network is using WPA2 and your netbook may be selecting a different protocol. So you may want to try to set it up manually and pick WPA2 with AES/TKIP and see what happens.

Yes, try a manual configuration selecting WPA2 - also make certain you have the password correctly, including capital letters.

We are trying to teach a Family History class on http://www.familysearch.org. Some of our computers can sign on and some cannot sign on. It seems to vary. Someone at support told us to delete the wireless driver and reboot and then it will reinstall the wireless driver and we can sign on. That didn't work either.
We have wifi and we want to teach familysearch.org, but it is pretty discouraging when folks bring their computers and can't sign on to LDS Access. Last week my Dell was able to get on, this week only my Lenovo was able to get online. ?????
Any help will be greatly appreciated.
Sincerely,
Anitra Whittle, FHC

@anitra,
There are many reasons an individual mobile device cannot connect to a secured wireless network. Without specific information about the client device, its network configuration setup, and other information, we have little to go on to help troubleshoot. There may also be a limitation to the number of IP addresses available on the wireless network.

Contact your stake technology specialist (STS) for support. He will be familiar with your local wireless network and any issues affecting access.

Thank you fro the reply.
We have two Lenovo laptops, one Dell laptop, several other new laptops, and as far as I know, no Macs. We can sign on with only a few and this doesn't seem efficient for teaching. We want the members to be able to show us their problems and we want to show them solutions. We spend half our time trying to sign on and finally give up and it isn't helpful for the members.

When we actually get signed on, we frequently find a notice that says you are signed on to local but the Internet does not connect.

I did check LDSTech wiki. Nothing that I could find.
Can we sign up for the whole amount of available wifi connections for a set of rooms and a set time?
Thanks loads, JD.
AW, FHC

anitra wrote:Can we sign up for the whole amount of available wifi connections for a set of rooms and a set time?

Your STS will know the details about your network setup. He can contact the GSC (Global Service Center) to get additional IP addresses (WiFi connections) if that is what is needed to resolve your connection issues.

When we actually get signed on, we frequently find a notice that says you are signed on to local but the Internet does not connect.

This sounds like a classic lack of IP addresses, as JD Lessley rightly stated!

Your STS will know the details about your network setup. He can contact the GSC (Global Service Center) to get additional IP addresses (WiFi connections) if that is what is needed to resolve your connection issues.

Thanks loads. Apparently the speed of our connection is 1.5, which will only handle one connection. Silly, very silly.

anitra wrote:Thanks loads. Apparently the speed of our connection is 1.5, which will only handle one connection. Silly, very silly.

Completely separate issue.

anitra wrote:Thanks loads. Apparently the speed of our connection is 1.5, which will only handle one connection. Silly, very silly.

I think there's some confusion on the details. A 1.5mbps connection will handle many more users than just one. And you said in an earlier post that "We can sign on with only a few," which is certainly more than one.

The bandwidth of the connection can affect how many people can effectively access the Internet (depending on what kind of actions they are performing), but for the most part, the number of IP addresses that can be issued is a separate issue. In your earlier posts, it really sounds like the biggest problem you face is that your firewall is configured to issue a limited number of IP addresses. If bandwidth were your main problem, people would be able to connect (get an IP address), but performance for each of them would be slow.

As to iOS devices, here's something from Blue Coat Systems, got this from a knowledge-base document on their support site, does not mention any specific hardware product of theirs, but does mention some reasons for not being able to access things when using Apple or iOS devices.

You have Apple devices in your environment and you are using IWA authentication (also applies to several other authentication methods). You notice that Apple users always fail authentication.

The problem lies in the design of Apple's software. While Windows machines are happy to provide the logged-on user's credentials to a proxy, Apple devices simply do not provide this data, even when explicitly queried. This will cause authentication to fail and users can not access the internet.

There are several possible workarounds, but they all aim for the same: No authentication attempts if the request comes from an Apple device (or authenticate them as a Guest user).

In OS X 10.6 Apple have started to support IWA. Mobile devices do not currently support IWA.

I may be way out on a limb here. At home, I have a Netgear router that uses 5 GHz for the N signal, and 2.4 GHz for the G signal. I bought some super cheap 802.11n wireless adapters, only to find that they only work at 2.4 GHz. I was shocked, because I thought all 802.11n adapters worked at either frequency.

How does that relate the the original question? Well, if my super cheap adapters won't connect at 5 GHz, then maybe a super cheap netbook might have the same problem. Just a wild guess, however.

Dana in Omaha

drepouille wrote:Well, if my super cheap adapters won't connect at 5 GHz, then maybe a super cheap netbook might have the same problem. Just a wild guess, however.

I have a couple of "n" devices and a cheap netbook. All of them work just fine with my 2.4GHz "g" router. A netbook that's sold with 5GHz only is going to have a high return rate. I'm thinking that since most devices have 2.4GHz already, the adapters you bought may have been sold with the idea of getting on to 5MHz.

It's an interesting idea, but it seems far-fetched.

I have a MacBook that connects to the network but I am unable to get internet access. I’ve contacted the tech specialist with no luck. Any feedback or help out there?

BDHeyn wrote:I have a MacBook that connects to the network but I am unable to get internet access. I’ve contacted the tech specialist with no luck. Any feedback or help out there?

That seems to be an issue. For some reason, thee MacBook doesn't get the splash screen were you agree to the terms of use.

The building internet is down. We’ve gone through the steps to reboot and still no internet in the building

miller.aj@comcast.net wrote:The building internet is down. We’ve gone through the steps to reboot and still no internet in the building

You probably should contact the Stake Technology Specialist. He'd need to troubleshoot and likely contact the ISP.

The wifi in our building never works. For the last few months whenever we connect to it it simply says router not connected to the internet. I tried bringing my own hotspot but it loses signal in the building.

Robert.Owens wrote: Sun Sep 25, 2022 1:38 pm The wifi in our building never works.

Your stake technology specialist should be able to assist you.

I will look into it, as this has been going on for months I am sure they either know about it already or are shutting it down on purpose during meetings.

Robert.Owens wrote: Sun Sep 25, 2022 4:09 pm or are shutting it down on purpose during meetings.

If any meetings are being streamed at that time, that's very likely. It's done to protect the stream.

When most phones find WIFI, they treat it as a free resource and start doing updates and catching up on syncing. That's all without the owner' knowledge. But it can be enough to disrupt the stream.