StickyCommon issues and troubleshooting for Gospel Library for Android

This post is intended to list some common issues that we see in Gospel Library for Android and to list troubleshooting steps for each of those items. This post will list the common issues and separat posts will list the troubleshooting steps for each of those issues. As we don't know how often these issues happen, we would appreicate if you could post a follow-up comment to indicate if you have had that issue and how often if it has happened more than once.

Issues:

1. Unable to Open Database
2. Force Close when opening content
3. Unable to download new magazines or General Conference
4. Unable to highlight all content

Please note that the app stores the Database on your device's SD card. We see many issues caused when that SD card has corruption or it is not communicating well with your device. This can happen on any SD card but we see it more often on SD cards that are more than a couple of years old or ones that came with your device. Some manufacturers by not have provided good quality sd cards with the device and so are prone to more problems the older they get. If you have any issue related to database corruption (unable to open DB, Force close when opening content, unable to download new magazines or conferences), a good trouble shooting step would be to try using a different sd card. This very often resolves the issues.

Now look to the specific posts for solutions to the four listed issues above.

jasonhyer wrote:This post is intended to list some common issues that we see in Gospel Library for Android and to list troubleshooting steps for each of those items.

I would recommend that such content be placed in the wiki, which is a better repository for reference material. Then you can just make a post here and link to it.

We have it in the wiki as well but find often that we get the same questions from the forum from people that never visit the wiki. so we are taking a multi-proned approach at trying to disseminate this information.

It would be helpful if this were made a sticky comment on this tree of the forum.

I have had a problem several times where if I am downloading a large amount of gospel library materials then at some point the app will crash. When I open the app again I get a message saying the database has been corrupted causing me to start over. I have found that turning off indexing while downloading has eliminated the problem. I am happy to post this in the wiki as well if someone can point me where I might go to do that.

Gospel Library for Android is the main Android Gospel Library wiki article. The How To Guide may be a good place for this type of information.

I had 2 year old Gospel Library running on Acer A100. It didn't automatically show President Benson's manual to download. I tried updating Gospel Library and find my Acer A100 is "incompatible with present version" of Gospel Library. Can I download a not so new version of Gospel Library that is compatible with Acer Iconia A100 and enable download of President Benson's manual for this year's study?

dantriplett wrote: ...Can I download a not so new version of Gospel Library that is compatible with Acer Iconia A100 and enable download of President Benson's manual for this year's study?

In the link above for Gospel Library for Android, there are links to APK files of older versions still available to download and install. Perhaps one of those may work for you.

I consistently get an error message of failure to link notations requiring A new log in to see more info. Then my login is not accepted . I reset my password once and the error message quit popping up. But has started again

raefisch wrote:I consistently get an error message of failure to link notations requiring A new log in to see more info. Then my login is not accepted . I reset my password once and the error message quit popping up. But has started again

Are you able to log in on LDS.org without any problems?

I had to delete the app because it was being super slow and making my tablet super slow. It was also giving me these pop ups which would not go away. that caused me too power off my tablet all the way and turn it back on. I then deleted the app. And this was all in less than one hour.

When I try to email a conference talk from lds.org to a friend, it will not send. I get a failure to deliver notification in my email. Please let me know how this problem can be solved. Thank you.

Are you sure the email address you're using for your friend is correct? Gospel Library doesn't have its own email service – it uses whatever email program is installed and set up on your phone.

Gospel library was working wonderfully. I up graded to very. 4.0 and now it will start, show a progress bar and just stop.
I have uninstalled and reinstalled several times and no improvement.

I need other ideas.

Galadriel109 wrote:Gospel library was working wonderfully. I up graded to very. 4.0 and now it will start, show a progress bar and just stop.
I have uninstalled and reinstalled several times and no improvement.

I need other ideas.

I don't know how to get 4.0 to work on your device, but you can go back to the previous version if your device allows side-loading. See page 5 of this thread, where I posted a link to download the previous version. Or, wait for someone else who may have an idea for troubleshooting. It would help them to know the make and model of your device, and the version of Android.

https://tech.lds.org/forum/viewtopic.ph ... 9&start=40

I have a Moto 4g Play and gospel library is misbehaving: won't play audio, with or without wifi network. Sometimes when I click on the audio icon it jumps from conference talk to conference talk as if its downloading all the talk text or something. Then does nothing. When it ever starts to play a talk, it plays for 1 second then stops and jumps to zero. On another phone (samsung galaxy) on the same network, everything works great. I've tried uninstalling, rebooting, etc., to no avail. The only way I can get it to play audio is to download the file. In other words, it won't stream.

BrownDB wrote:I have a Moto 4g Play and gospel library is misbehaving: won't play audio, with or without wifi network. Sometimes when I click on the audio icon it jumps from conference talk to conference talk as if its downloading all the talk text or something. Then does nothing. When it ever starts to play a talk, it plays for 1 second then stops and jumps to zero. On another phone (samsung galaxy) on the same network, everything works great. I've tried uninstalling, rebooting, etc., to no avail. The only way I can get it to play audio is to download the file. In other words, it won't stream.

Are you on T-Mobile with Web Guard enabled? Web Guard blocks the church's content servers and this sounds like a symptom of that.

I use a kindle fire hd and have the following problems: If I try to use the find function, it immediately force closes, so I compensate by searching on lds.org or some other web site. I also have problems with new links/cross references not being saved. Most of the time, the highlight is saved, but no link is attached, even if I try it multiply times. Without this functionality, the app is not very useful to me since I can't seem to set up cross references/links when I'm logged in on lds.org, which could be user error.

I can get the app to save notes. It will download new content even if it says the download failed, though I may have to try more than once.

(not really a troubleshooting issue) I'm not sure what the difference is when typing in "D" to try to link to the Doctrine and Covenants, but if I select the first option that comes up "Doctrine and Covenants" with "Doctrine and Covenants" subtitle that has a black arrow to it's left, I can't link to a particular section. If I scroll down, I can select "Doctrine and Covenants" subtitled Scriptures, I can get to where I want to go. I'm not sure what the difference between the two is.

My gospel library won't won't open

I am having trouble searching for words in the Gospel Library. The tips say I can search a page or a book. But I tried to search for Adam in the Book of Mormon and it kept taking me to references such as topical guide

I have the same problem, please can someone from the support give an answer?

flavioprado wrote:I have the same problem, please can someone from the support give an answer?

There are several issues on this thread, going all the way back to 2012 (many of the issues have been fixed). Which issue are you seeing?

flavioprado wrote:I have the same problem, please can someone from the support give an answer?

Note that this forum is just user-to-user help. To get official support you need to use the feedback link in the app itself.

The editor is gives me problem. It does not recognize keys. I am having problems with Gospel Library on both my phone and my Kindle. On the phone says it is not compatible with the version of windows on the phone. On the Kindle t keeps getting messages 'failed to create download directory. I no longer receive paper copies of manuals and magazines. and depend my electronic copies. I am sure the church leadership wants members to have access to church publications. How do I get a working copy of the gospel Library again?

I have a friend with android and none of the new gospel doctrine lessons appear in app. It’s only showing BoM lessons from last year. What to do?

jorban wrote:I have a friend with android and none of the new gospel doctrine lessons appear in app. It’s only showing BoM lessons from last year. What to do?

I'd suggest reading Supported Android versions for Gospel Library. I suspect your friend is running an old version of the software.

Just the last couple of days my gospel library won't open. It tries then says gospel library has stopped working.

PODiedrichSr wrote:The editor is gives me problem. It does not recognize keys. I am having problems with Gospel Library on both my phone and my Kindle. On the phone says it is not compatible with the version of windows on the phone. On the Kindle t keeps getting messages 'failed to create download directory. I no longer receive paper copies of manuals and magazines. and depend my electronic copies. I am sure the church leadership wants members to have access to church publications. How do I get a working copy of the gospel Library again?

What version of Windows does your phone have?
For the Kindle, what version of the app are you running (you can check in the app's Settings)? Are you running low on space on the device?
In the meantime, the scriptures and other materials are also available at https://www.lds.org/languages/eng/lib

tanchr wrote:Just the last couple of days my gospel library won't open. It tries then says gospel library has stopped working.

Make sure you're running the latest version of Gospel Library (currently 4.4.2, which was released on May 15th):
https://play.google.com/store/apps/deta ... .lds.ldssa

Also, make sure you have the latest version of Google Play Services installed:
https://play.google.com/store/apps/deta ... ndroid.gms

Am having a hafd time logging into the Gospel Library on my phone. It says I am not verified. I had changed my password a few times on LDS.org and then inputted the same data into the Gospel Library and it still says I am not verified.

Aarrggghhhh.
Very frustrated by the search feature in LDS gospel library.
Used to list scriptures in each volume of scripture, OR, NT, BoM, D&C
Now there is no difference between the ALL and the Scripture feature.

I can't find anything

Please bring back the old search.

Please, i'm begging you

kkeller65 wrote:Aarrggghhhh.
Very frustrated by the search feature in LDS gospel library.
Used to list scriptures in each volume of scripture, OR, NT, BoM, D&C
Now there is no difference between the ALL and the Scripture feature.

The best way to search in Gospel Library if you know what section it's in is to go to that section, then perform the search. For example, if you only want results from the scriptures, go to the Scriptures section, tap search, type the word or phrase you want to search, then tap the search suggestion right below the search box that says "Find x in Scriptures." You can do something similar inside a book (like the Book of Mormon), a sub-book (like 1 Nephi), or a single chapter.

I use all different colors when highlighting my scriptures so that I can associate various topic matters with the colors. I am switching the color and underline/highlight all the time. Most of the time lately, it takes the app about a minute to change colors after I switch. It won't let me scroll onto something else until it changes. This takes away from the spirit while reading and has me taking double or triple time to read my scriptures. Please help!!!!

The app on my Kindle HD Fire will not sync & now I get a popup telling me that there's an update & I will lose all my bookmarks unless I sync. When I do attempt to sync, I get an error message that my username and/or password are incorrect, although I have no problem logging in on lds.org or even the app on my phone. I'd uninstall & reinstall the app on my Kindle if my bookmarks were sync'd with the app on my phone. Suggestions?

kevalina wrote:The app on my Kindle HD Fire will not sync & now I get a popup telling me that there's an update & I will lose all my bookmarks unless I sync. When I do attempt to sync, I get an error message that my username and/or password are incorrect, although I have no problem logging in on lds.org or even the app on my phone. I'd uninstall & reinstall the app on my Kindle if my bookmarks were sync'd with the app on my phone. Suggestions?

What version of Gospel Library are you running?
What version of Android or Fire OS do you have on your Kindle HD Fire?

Gospel Library version 4.2.3.2
Kindle version 7.5.1

Older versions of Gospel Library for Android aren't able to connect to LDS Account authentication servers because the servers were recently upgraded (October 2018) to support newer security standards. You'll need to update your app to Gospel Library 5. If everything goes smoothly, you won't lose unsynced annotations when upgrading from Gospel Library 4 to Gospel Library 5, but there is a slim chance that there could be a hiccup during the upgrade process. To minimize the risk, I would recommend closing other open apps and connecting to a good internet connection the first time you open Gospel Library 5, after updating from the store. On that first launch, Gospel Library goes through a process of migrating database changes (which includes migrating annotations). After you upgrade, you should be able to sign in and sync.

Thank you. I think I'll make note of the ones that aren't synced just in case they don't carry over. On another note, I don't know if it's the app, age of my Kindle, or combination of both, but I consistently have problems with it (gospel app) loading very slowing or not opening at all. This is the only app that behaves like this. Ordinarily it is always up-to-date as it does so automatically (which I don't like), except for now as I've kept the internet off to prevent it from updating until I was able to determine the sign in problem.

Thanks again for your help, I appreciate the quick response.

I have a new kindle fire which I just received. I downloaded the Gospel Library app from Amazon. The app did install and prompted me to open it, but when I try to open the app it says updating and appears to try to update for about 2 seconds, then goes back to my Gospel library icon on my kindle.
Please help, as I bought my family Kindle Fires for Christmas so that they could use Gospel Library.

Thank You

teresa339 wrote:... Please help, ...

Just to make sure expectations are set correctly, this is a user-to-user forum, not an official help/support request channel. While a few Church employees visit the forums occasionally, there is no guarantee anyone with the ability to help solve your specific difficulty will see your post. The most effective way to get specific help is to use a help, support, or feedback link or button in the app or where you downloaded the app.

teresa339 wrote:I have a new kindle fire which I just received. I downloaded the Gospel Library app from Amazon. The app did install and prompted me to open it, but when I try to open the app it says updating and appears to try to update for about 2 seconds, then goes back to my Gospel library icon on my kindle.
Please help, as I bought my family Kindle Fires for Christmas so that they could use Gospel Library.

Thank You

Im having the same problem. It’s suoer frustrating. I got the new kindle fire 8 for my grandpa for Christmas so he could use the gospel library. Nothing works. I’ve tried uninstalling and reinstalling. Updating and restarting device. I’m stumped.

teresa339 wrote:I have a new kindle fire which I just received. I downloaded the Gospel Library app from Amazon. The app did install and prompted me to open it, but when I try to open the app it says updating and appears to try to update for about 2 seconds, then goes back to my Gospel library icon on my kindle.
Please help, as I bought my family Kindle Fires for Christmas so that they could use Gospel Library.

Thank You

So updating the Kindle worked for me after all!! Give that a try and I hope it works for you.

Please return to a search function that gives relevant results. The current 5.1 search function is completely worthless. If I search the Book of Mormon for the term "gentiles" the results should give every instance of the word in the order it appears in the book. Let me decide what is relevant. The "smart" search is anything but, the "most relevant results" never are. Drill down is vastly superior to the current incoherent mess.

This is a user-to-user support forum. The best place to provide feedback is through the in-app feedback found by going to Help > Contact Us.

Kindle Fire 5th generation. Gospel Library version 5.2.3, Android version 5.1.1, English v539. I study and save my notes in “Come Follow Me” under record your impressions. I tap the icon, write my notes all week long and every Sunday evening when I go to review them, they have disappeared. I cannot find them anywhere.

carbon wrote:Kindle Fire 5th generation. Gospel Library version 5.2.3, Android version 5.1.1, English v539. I study and save my notes in “Come Follow Me” under record your impressions. I tap the icon, write my notes all week long and every Sunday evening when I go to review them, they have disappeared. I cannot find them anywhere.

Are you signed in, under Gospel Library settings? Do you see your notes at Study.ChurchofJesusChrist.org or Notes.ChurchofJesusChrist.org? Are you able to find your notes in the Notes section of the app (the "Notes" section appears after General Conference in the main library)? Are you looking in the same manual throughout the week as you do on Sunday (there are three Come, Follow Me manuals that are similar: Individuals and Families, Primary, and Sunday School)?

I haven't been able to find an update for the gospel library app (version 5) within the Kindle app store. Is it no longer compatible with Kindle fires, or perhaps older versions?

pedersens wrote:I haven't been able to find an update for the gospel library app (version 5) within the Kindle app store. Is it no longer compatible with Kindle fires, or perhaps older versions?

What version of Android or FireOS is your Kindle Fire running? Gospel Library 5.3.0 is available on the Amazon Appstore, but it requires Android 5 or greater (which is equivalent to FireOS 5 or later).
https://www.amazon.com/Church-Jesus-Chr ... B006OP8494

I see your post is a year old but I had the same problem. My new Kindle is a Kindle Fire HD 8 8th Generation and the Gospel Library loaded just fine but when I went to open it , it would tell me it was updating for a couple seconds and then just close. My LDS songbook would do the same thing. So, after reading this thread it advised to update my device. At first, I thought, it's brand new it doesn't need updated! But, nothing else would work so I finally updated my brand new Kindle praying all the time it would make the Gospel Library open. IT DID! I was so happy I almost cried! The songbook opens now too. My Kindle updated to Fire OS 6.3.1.2. The Gospel Library app is Version 5.3.2 . Everything works perfectly. Hope this helps someone else.

Why can I no longer cast to my TV. Several months ago, something changed, and when I go thru the steps to cast conference talks from Gospel Library, it never goes past the message Ready to Cast. I can cast a conference talk from facebook. Yes I can and do listen to the talks on my phone, but I much prefer casting from my phone to the TV because of vision problems. My husband passed away in [...], and I receive much peace and comfort from listening to these conference talks. Please, please see if this problem can be removed. I am [...] years old, and [...]. I really would appreciate being able to watch conference talks again on my TV. I live in [...]. My home phone is [...] or cell is [...] if you need to contact me. Thank you for any assistance you can provide in this matter.

[Moderator edit: Removed information too personal to be posted to a public forum.]

charlotterose40 wrote: Fri Jan 07, 2022 7:52 pm Why can I no longer cast to my TV. ...

Because this is a user-to-user discussion forum, there's no guarantee anyone with official expertise will see this thread. A local resource may be your best method to find a solution. You might ask your ward clerk, your ministering brothers/sisters, Relief Society or elders quorum leadership if they can recommend someone who could help. If there's nobody locally with the expertise to solve the problem, you could also use the 'Feedback' button or link on the app or Church website.

My account is messed up, when I look in "Tags" it shows the categories but doesn't show any tags, i also can't see any download media. And I was wondering if there was a way to reset all my data in gospel library

Have you tried signing out of the app, waiting a few minutes, and then signing back in?

Book of Mormon will not load in English but does in Portuguese