tracking orders from store.lds.org

Is there a way to track orders (like they do for FedEx or USPS) placed on store.lds.org?

dwsmith2 wrote:Is there a way to track orders (like they do for FedEx or USPS) placed on store.lds.org?

There is no way that I’ve been able to find. If you go to My Account (bottom left of the page after you sign in) you can “view details” on past orders, but all you see is the same basic order information provided when you checked out.

On an order not too long ago, part of the confirmation message said I’d be notified when the item shipped, but that never happened.

If enough of us provide feedback through the site, we might see order status and tracking added to the site someday.

Tracking should have been included a long time ago. I'll start to trust the site better once a easy access tracking option is available.

My question is: Why mess with a good thing"? It use to be so easy to place an order and then be able to find any information you may need on the follow up to that order. Does this change in the program have to do with the data base by Oracle? Very user un-friendly. I do not like the new program.

lyndia wrote:My question is: Why mess with a good thing"? It use to be so easy to place an order and then be able to find any information you may need on the follow up to that order.

What are you referring to? When was it easier to place an order? Are you referring to ldscatalog.com or something else? As far as I know, store.lds.org has always worked this way in regard to order tracking; there never was a time when it supplied tracking information.

lyndia wrote:Does this change in the program have to do with the data base by Oracle?

No. The database used by the program has no impact on whether tracking information is supplied. I have no idea which database is used by store.lds.org, and I'm curious how you came to think that it is Oracle.

lyndia wrote:Very user un-friendly. I do not like the new program.

I'd suggest that you let your voice be heard by those who can have some influence on the program. There's a brown ribbon near the bottom right of the page that says "Do You Have Feedback About This Page?" Click on that and let them know what improvements you'd like to see.

all,

thank you for the feedback on tracking. Are their other suggestion you have about how store.lds.org can be improved?

When an order is shipped, an email is sent – "Your Recent Shipment from store.lds.org" – and it includes a FedEx tracking number. The only place this number appears is in the shipment email – it would be good if it were on the order page under your account.

Another improvement to orders would be to make it more clear on the order page under your account which items have shipped, and which have not. I have been trying to order "Hymns and Children's Songs" books in different languages and it has been a nightmare keeping track of which ones are sent, which are out of stock, which are on back order, and then sometimes two copies of the same language are sent instead of two different languages. Most of them have arrived by now, but I'm still waiting for a few. It's taken multiple orders and a few support calls/emails. Granted, my music book orders aren't typical.

sbradshaw wrote:When an order is shipped, an email is sent – "Your Recent Shipment from store.lds.org" – and it includes a FedEx tracking number.

Who's, or what, e-mail address is used. I have ordered for the ward many times and never received such an e-mail.

jdlessley wrote:

sbradshaw wrote:When an order is shipped, an email is sent – "Your Recent Shipment from store.lds.org" – and it includes a FedEx tracking number.

Who's, or what, e-mail address is used. I have ordered for the ward many times and never received such an e-mail.

I've ordered for both myself and for my stake. The email comes to my regular email address (I don't know if it's sent to the Stake President as well for stake orders). I don't know where my email address is being pulled from, but you might make sure your email address is correct at ldsaccount.lds.org, the LDS.org Directory, and CDOL...

The last time I ordered for my stake was back in September 2013. I've ordered for myself several times before and after, even as recently as last week, and when a package ships, the email comes.

There is a way to track your order.
All you have to do is, take the Tracking Number from the Confirmation Email and Copy it. Then search FedEx Tracking in your browser and go to their page. https://www.fedex.com/apps/fedextrack/ All you have to do is paste the Tracking Number in the space provided and then push Track it will show you were your package is.

This seems like an old thread, but I will add my feedback.
I've ordered some unit items this month, and I have received a shipment email, with a tracking number.

However, there has been no way for me to determine which service was used to ship.

I am in Christchuch New Zealand, and ordered from the NZ site for the LDS online store. I have tried the tracking number provided in the shipment email, with NZ Post, FedEx, UPS, NZCourier Post, and DHL, with no luck.

The info I received in the shipment email is:
[removed]

But without knowing the shipping company, I have no way to use the tracking Info.
I think it would be helpful to include the shipping entity along with the tracking number - otherwise the tracking number is not useful.

Thanks!

mtylerjr wrote:The info I received in the shipment email is:
[removed]

I removed the information as this is a public forum. I'm concerned that the tracking number could be used to redirect the package.

For those wanting to help, the tracking number was in the format of:
A###-####AA

Where A is a letter and # is a number.

That number seems way too short for any major carrier. I suspect it might be a internal church tracking number.

Thanks.

I wasn't -too- worried about someone redirecting the parcel, but it still hasn't shown up, and I still don't have any idea how to use the tracking number.

Im sure the NZ at the end was for "New Zealand" as most tracking numbers here end with NZ.

I finally just emailed the help@store.lds.org. Hopefully they will be able to tell me what service is used.
(or if it shows up, I can look at the packaging!)

It is also possible that they did not use tracking, the package is coming by regular post, and the number was just an internal tracking number used to fill a blank data entry point. And there may have been a delay in shipping if an item was not quite in stock at the time of your order, but the Store was expecting stock within a few days.

But contacting the Store directly should certainly answer the question for you.

Ststus of back order #9290452 Thanks

crazy6 wrote:Ststus of back order #9290452 Thanks

This is not a general customer support channel for store.lds.org. You need to contact them through their normal customer service channels. Information is available on the web site (or will be when it is back online after being upgraded this evening).

what is the status of my order sent ou t sept.19

chizmadiafrankjr1 wrote:what is the status of my order sent ou t sept.19

Please re-read the post immediately before yours.

Does anyone know if this issue has been resolved as I have been provided with a tracking number on my recent order but no where to track it.

I live in the Uk and this is the first time I’m ordering online from the church.

From my experience, although a tracking number is provided, like you I have found that an online way of using this isn’t available. Give it a couple of weeks and if the order doesn’t arrive, then contact the online store for an update.

What does it mean when an order is on hold

Hello I ordered 4 sets women garments. I wander when it will arrive?

thank you

suspia wrote: Fri Oct 20, 2023 5:21 pm Hello I ordered 4 sets women garments. I wander when it will arrive?

You're not going to find the answer in a public tech forum.

Go to store.churchofjesuschrist.org, click on the "person" icon in the upper right, sign in, and click on "My Order". From there you should see a tracking number that you can use to see the progress.

From personal experience, it's pretty slow, even by USPS standards.

Como faço pra saber o porquê dos meus garment não ter chegado ainda sem que o endereço está de acordo?

Como faço pra saber o porquê dos meus garment não ter chegado ainda sem que o endereço está de acordo?

I think your best bet is to call the Online Store with your question. When I go to https://store.churchofjesuschrist.org/ and select "Contact Us" at the bottom of the webpage, I get a new page where I can specify my country, and then it shows the corresponding phone number to call.

Please help me. I ordered a pocket size Book of Mormon in the website store.churchofjesuschrist.org. I don't know how can I track it. It's been a month. I lived in the Philippines and I don't know what to do. I bought it with my hard-earned money. I want to cry. Please help

kiss_she17 wrote: Sat May 18, 2024 3:59 am Please help me. I ordered a pocket size Book of Mormon in the website store.churchofjesuschrist.org. I don't know how can I track it. It's been a month. I lived in the Philippines and I don't know what to do. I bought it with my hard-earned money. I want to cry. Please help

Did you try the suggestion in the post immediately before yours? There's also additional ideas shared previously in this thread. Could you let us know if you have tried those options, and what you found when trying the suggestions?

I'm not sure if my order went through. can you please confirm it for me?

agnesms wrote: Fri Nov 29, 2024 5:34 pm I'm not sure if my order went through. can you please confirm it for me?

This is user-to-user help. We cannot confirm anything. I'd check with the store.

Did you get an email that said Order Confirmation. And did the email list the products you purchased?

I ordered garments and it is still tagged as PROCESSING and not even shipped yet. It has been 3 weeks already, can anyone help me? Thanks.

sistersabolbora wrote: Wed Apr 09, 2025 12:51 pm I ordered garments and it is still tagged as PROCESSING and not even shipped yet. It has been 3 weeks already, can anyone help me? Thanks.

Use the Contact Us link found at the bottom of the webpage to get the telephone number for your area and call them with your order information and they will be able assist you over the phone.

I placed an order for garments, but after it finished, my old address popped up with confirmation as the shipping address. How do I cancel that order?

szmclennan wrote: Thu May 01, 2025 1:17 am I placed an order for garments, but after it finished, my old address popped up with confirmation as the shipping address. How do I cancel that order?

Follow the instructions in my post just before your post.

What is the status of order [removed]?

VictorGmz wrote: Mon Dec 15, 2025 2:32 pm What is the status of order [removed]?

This is a "community" forum, that is, user-to-user. No one here can help you with that. You'll have to use the contacts on the store website.