Formatting in version 2.4.0

Am I the only one who thinks that the borders on the text in this latest version are a little too wide? It looks fantastic on the iPad, but on my phone, it limits the amount of text that can be displayed on one line.

I don't want to sound too critical, I love the app and the capability introduced in 2.4.0 is great, just wondering what other people think.

Thanks!

bljarv wrote:Am I the only one who thinks that the borders on the text in this latest version are a little too wide?

I cannot even read the text. It appears that every paragraph is displayed with every line on top of each other. Then there is a space of an inch or so, and the next black blob seems to have all of the lines of the next paragraph printed over each other.

I sent in a help request last night, and hope to have an answer when I get home this afternoon and am able to check my e-mail again.

lajackson wrote:It appears that every paragraph is displayed with every line on top of each other. Then there is a space of an inch or so, and the next black blob seems to have all of the lines of the next paragraph printed over each other.

I've seen problems like that on web pages if the default text size is not used. Are there text size settings in the app or on the device?

RussellHltn wrote:I've seen problems like that on web pages if the default text size is not used. Are there text size settings in the app or on the device?

I reset the app to default settings, and that did not clear up the problem. The last time this happened, it was with one specific document, and not everything. They had to redo the document and I had to download it again. Hopefully I will find out more when I get home this evening.

lajackson wrote:I cannot even read the text. It appears that every paragraph is displayed with every line on top of each other. Then there is a space of an inch or so, and the next black blob seems to have all of the lines of the next paragraph printed over each other.

I sent in a help request last night, and hope to have an answer when I get home this afternoon and am able to check my e-mail again.

I'm seeing the same thing on my iPod Touch, here's versions and such:

Gospel Library version 2.4.0
iPod Touch model: PC086LL
iOS version 4.2.1(latest version for this device)

I've tried re-starting the device and restoring the default settings under "Settings -> Restore Default Settings" as well as changing font face and size, none of these made any difference.

Dan

I agree that the margins are too wide in 2.4. I would love an option to set the width. Top and bottom margins don't affect me nearly as much.

I'm not having any issues with the text rendering like mentioned above, though.

I am having the same problem with the text being unreadable with the new update. Any word on the solution?

pa7274 wrote:I am having the same problem with the text being unreadable with the new update. Any word on the solution?

They did not answer my e-mail yesterday. Did you send a bug report also? It would probably help them to know that more than one person has the problem.

I'm thinking that this problem of each individual verse being jumbled on top of itself, thus making it unable to read, is only happening to those without iOS 5...am I right? Or maybe it's that we have older iPod touches. Maybe a combo of both.

I recently sent an email reporting the bug to the makers of the app. I hope it gets solved quickly, because this has been such a handy app for me wherever I go! Plus, I would love to use the new updates even more!

I'm including two screenshots of what I'm assuming everyone (with this problem) is seeing.

free2run wrote:I'm thinking that this problem of each individual verse being jumbled on top of itself, thus making it unable to read, is only happening to those without iOS 5...am I right? Or maybe it's that we have older iPod touches. Maybe a combo of both.

I am only seeing the first screenshot, not the second. I have a 2nd Generation iPod Touch, so I will never have the iOS 5 option on this device. I hope they have not accidentally obsoleted a whole bunch of us who do not always go out and get the latest and greatest hardware.

And if they have, I would like to know how to get the old .ipa file back onto my iTouch. I still have it. I just don't know how to restore it, or if iTunes will even let me.

lajackson wrote:I am only seeing the first screenshot, not the second. I have a 2nd Generation iPod Touch, so I will never have the iOS 5 option on this device. I hope they have not accidentally obsoleted a whole bunch of us who do not always go out and get the latest and greatest hardware.

And if they have, I would like to know how to get the old .ipa file back onto my iTouch. I still have it. I just don't know how to restore it, or if iTunes will even let me.

Yeah, the second screenshot is of some verse that I highlighted and put notes with before I updated to the new software. So, I'm pretty sure that you would get the same thing if you had marked up your scriptures.

I'm also pretty sure that you can restore your iPod to a previous backup. It is in the options somewhere. I had to do it once when I updated my iPod to a newer version, and it didn't go too well (it deleted several apps' information). So I searched and found a way on iTunes to restore your iPod to a previous backup.

Now, if you did that, you would loose any information that you've put in the iPod since the last time you plugged it into your computer. Just making sure you're aware of that.

Good luck with that! I think I might do the same and wait for a notification from the Gospel Library people about them updating their software to work with our old iPod touches.

I've had the same problem. I removed the app and reinstalled it with no luck. I did however find a work around that worked for me. If you rotate your device from vertical to horizontal so that it flips the text it actually corrects itself. Same for flipping from horizontal to vertical. This won't work if you have rotation lock on.

Hope this helps someone or maybe at least helps debug the problem.

Same problem here. I have a 3rd gen iPod touch running 4.2.1 and am seeing exactly what was shown above in the first screenshot. Reverting to default settings did not clear the problem. It definitely seems to be a problem with devices running the older OS. I'm seeing it on everything but the menu screens. In other words, all content (scriptures, hymns, manuals) is completely unreadable. Please release a fix for older users ASAP!

zythra wrote:I did however find a work around that worked for me. If you rotate your device from vertical to horizontal so that it flips the text it actually corrects itself. Same for flipping from horizontal to vertical. This won't work if you have rotation lock on.

Brilliant workaround. Glad you discovered it. And you can start vertical, flip to horizontal, and back to vertical again if you prefer that format. Once you flip the first time, the resulting download and display works just fine. (Except for the wide margins.)

It must be a problem with the initial load from the menu that goes away with the flip.

Ok. I am temporarily happy again. I can even access the latest conference talks and the new George Albert Smith lesson manual.

zythra wrote:If you rotate your device from vertical to horizontal so that it flips the text it actually corrects itself. Same for flipping from horizontal to vertical. This won't work if you have rotation lock on.

Thank you for discovering that! Unfortunately, every time I go to another chapter, I'll have to flip and flip again, but it will have to do until the next update.

free2run wrote:Thank you for discovering that! Unfortunately, every time I go to another chapter, I'll have to flip and flip again, but it will have to do until the next update.

Oh nuts, well that's a pain! Hopefully they'll get a new release out for us soon.

zythra wrote:Oh nuts, well that's a pain! Hopefully they'll get a new release out for us soon.

Well, yes. But it is a whole lot better than having nothing at all. I can leave my paper home again.

By the way, I reported your find to the feedback e-mail address, hoping it will help them troubleshoot. I figured twice would be better than none if you had already reported it.

lajackson wrote:Well, yes. But it is a whole lot better than having nothing at all. I can leave my paper home again.

True story!

lajackson wrote:Well, yes. But it is a whole lot better than having nothing at all. I can leave my paper home again.

By the way, I reported your find to the feedback e-mail address, hoping it will help them troubleshoot. I figured twice would be better than none if you had already reported it.

Definitely better than nothing!

Thanks for reporting it, I'm new to the forum and didn't realize you could do that.

zythra wrote:Definitely better than nothing!

Thanks for reporting it, I'm new to the forum and didn't realize you could do that.

There is an e-mail address to use to send bug reports.
gospellibrary-iphone@ldschurch.org
There is a similar address for other types of mobile devices.

I keep it in my home computer address book, because it seems every time I need it, the app is not working and I cannot get to it on my iTouch.

lajackson wrote:Brilliant workaround. Glad you discovered it. And you can start vertical, flip to horizontal, and back to vertical again if you prefer that format. Once you flip the first time, the resulting download and display works just fine. (Except for the wide margins.)

It must be a problem with the initial load from the menu that goes away with the flip.

Ok. I am temporarily happy again. I can even access the latest conference talks and the new George Albert Smith lesson manual.

Unfortunately, the workaround does not affect the footnotes pane, so the footnotes are still showing as overlapping text, no matter which direction you flip the screen.

zythra wrote:I've had the same problem. I removed the app and reinstalled it with no luck. I did however find a work around that worked for me. If you rotate your device from vertical to horizontal so that it flips the text it actually corrects itself. Same for flipping from horizontal to vertical. This won't work if you have rotation lock on.

Hope this helps someone or maybe at least helps debug the problem.

BLESS YOU! This rotate trick works for me too. I was really frustrated and depressed before finding your work-around. Life is good again

doncolton wrote:BLESS YOU! This rotate trick works for me too. I was really frustrated and depressed before finding your work-around. Life is good again

I'm glad it's been helpful, I was pretty thrilled with it as well!

Same problem. It seems there used to be this option. I love to take advantage of the real estate so as to have to move my thumb the least amount of times.

I am having this same problem and utilize the same fix. Are they aware of the problem. Yes it works to rotate the text, but is annoying to have to do so every time I want to read the scriptures. I would also like to read the footnotes.

I would like to know if there is any follow up on the margin size? I too don't like the large empty space and would like to know if that will be addressed in a future update.

I just downloaded version 2.4.1 and the display workaround is no longer needed. My compliments to the chef.

I am not sure, but I even think the margins are a little smaller, although I was not that much bothered about it in the first place.

Thank you for taking care of the old 2G iPad Touch folk. We appreciate it.