Calendar 2.0 is not working in Argentina

When I tried to use the new Calendar, a pop-up message appears that says:

"Sorry, data is temporarily not available for this application. Please try again later."

I found that the problem was that the Stake administrator must turn-off the old calendar to allow to use the new one, and that this permission will grant to all units in the Stake can use it.
Our Stake Clerk couldn't enter (with the same error). I advised him to call to GSC. They said that this Calendar is not working for Argentina.
I can't believe it!
If is the case, please give us the old version, so we can enter all 2012 events-

Could you give us more information about it?

I allways think that the new approach of the Church is to create worlwide tools, so no matter where do you live, you can use it in your language.

Thanks for your help and assistance,

Gustavo A. Romero
Buenos Aires
Argentina

romeroga wrote:When I tried to use the new Calendar, a pop-up message appears that says:

"Sorry, data is temporarily not available for this application. Please try again later."

That happens from time to time as they work on the system. They just installed a update, so that might be why it was down.

romeroga wrote:I found that the problem was that the Stake administrator must turn-off the old calendar to allow to use the new one, and that this permission will grant to all units in the Stake can use it.

Maybe it works differently in your country, but it sound like false information to me. Many of us are using both the old and new calendars.

That's I'm asking for, if we can't use the new calendar, at least allow us to use the old calendar.

Also, as an IT guy, it sounds very strange to me that a web application works well in some countries and bad in another.

I have spoken with other Stakes and they have the same problems.

You probably need to speak to the area office. They may have requested something for some reason.

I'm working in the Area Office (South America South Area). Here nobody knows what's going on with this problem.

Just for clarification. We never use stake or ward websites, because we weren't approved to do that.

When I referring to used old calendars, is just the prior version of the 2.0 upgrade, with lds.org .

Thanks,

romeroga wrote:They said that this Calendar is not working for Argentina.

The GSC was correct, but not for the reason you think. A major issue with 2.0 was time zones. After a little internet work, I found that it appears that Argentina has its very own time zone due to not observing Daylight Saving time. In the beta, there were numerous issues with time zones and a number of us got the exact same error message as you. You can see the resolution here.

To test this theory, I changed the time zone on my computer to Buenos Aires and my calendar gives me the same error. The firebug output is attached reflecting the hang on the timezone call to Argentina time zone. You can change the timezone on your computer to something else and see if the calendar will come up for you. Hopefully the developers can fix it soon.

Here is another screenshot showing the 404 Not Found for Argentina Time Zone.

Of course, one needs to select a time zone that most accurately mimics Argentina tine, otherwise things will not be at their proper time. I'm not sure as the cure is much better then the disease.

RussellHltn wrote:Of course, one needs to select a time zone that most accurately mimics Argentina tine, otherwise things will not be at their proper time. I'm not sure as the cure is much better then the disease.

I guess I wasn't clear that my suggestion was just for debug, though I do see 5 timezones in Windows at UTC-3. I haven't tried any of the rest of them to see if it's just Argentina.

RussellHltn wrote:Of course, one needs to select a time zone that most accurately mimics Argentina tine, otherwise things will not be at their proper time. I'm not sure as the cure is much better then the disease.

Of course, you would need to pick a reasonable time zone. But if you do, then the cure is definitely better than the disease. The disease is that the calendar doesn't work at all right now. With the cure of using America/Santiago time zone (which matches Argentina time during DST), the time will be correct for Argentina until 11 March 2012, when Chile will move from DST to Standard Time, but Argentina will not move.

By then, I certainly hope that the Argentina time zone will be properly supported. In the remote possibility that it is not, units in Argentina could move all their locations to America/Montevideo time, which matches Argentina time during Standard Time.

But we're talking about a few stake administrator making the effort to make manual changes to the time zone for locations, versus no members in Argentina being able to use the Calendar system at all. A software fix may be imminent, in which case the workaround is unnecessary, but until the fix occurs, if someone wants to use the Calendar system, the workaround seems like an easy choice.

aebrown wrote:But we're talking about a few stake administrator making the effort to make manual changes to the time zone for locations, versus no members in Argentina being able to use the Calendar system at all.

Unfortunately it's not that easy. I'm pretty sure each user would have to change the time zone on their computer to make the calendar even come up. That's the way it was for me when I tried it just now.

My concern is scheduling. If you place an event on the calendar for April, what time is it really scheduled for? Can you count on it being right after March 11?

It's probably safe to try though February 2012, but the potential for confusions beyond that seem very high. If it was my stake, I'd first be doing some testing. Based on that, we'd probably be having a discussion on wither or not to use the calendar at all or sticking to off-line methods until it's fixed. It depends on how seriously disruptive having things be off an hour would be.

I suppose the argument can be made that it's more important to have the date and rough time-of-day be right and that people would understand that that "6PM" meeting was really supposed to be at 7PM (or however it works out).

mfmohlma wrote:Unfortunately it's not that easy. I'm pretty sure each user would have to change the time zone on their computer to make the calendar even come up. That's the way it was for me when I tried it just now.

Yes, that's right. I was focused on the time zone of the location, not the time zone of the computer. So my workaround suggestion is indeed impractical from a user perspective (although it would have worked from a server perspective), and thus is a nonstarter.

I changed my PC time zone to Santiago and the Calendar it's working now. I suggest that the programmers fix the bug using similar techniques as other calendars, for example Google or Yahoo, that its time zone settings rely on the user account, not in what PC is log in.

This is fixed and will be included in the next release.