Unable to save changes on some events

We're finalizing next year's calendar, and I've had to make changes to a large number of events... but there are some that I cannot change for some reason.

One example:

We have an event that was added to the wrong calendar. There were a whole series of related problems (the submitter wasn't noticing what the default calendar was) and they were all submitted to the wrong calendar. I've changed all but one of them, but one event, I update it, change the calendar, and try to save, and get the spinning circle thing forever, and the update is never saved. I've tried clearing cache/cookies, and even used a total of 4 different browsers on 3 computers (including IE, Firefox, and KDE Konqueror) and I can't save the update for this particular event.

Worse, I've got about 8 different instances where I cannot save changes (even though I've saved dozens of other changes). Some are wrong calendar, some are wrong time, some are wrong location, and a few are changing from all-day to specific time, so there's all kinds of changes.

Any suggestions? I'll provide any information needed to fix this.

Thanks

Were these events created as part of a series of repeating events? Or were they single events?

They were single events, just entered one after the other.

As another example, I have an event that was scheduled without specifying the time, so it came up as 2:00 PM. I'm trying to change that to 7:00 PM, and again, I get the spinning circle. That's the ONLY change I'm making to that particular event.

Can you give a specific example with an Event ID? The ID is in the URL when viewing the details of the event (look for 'eventID=#####').

Along with the ID, can you give a step by step of everything you did to the event.

E.g.:
- Created the event on calendar y
- Edited the name
- tried to move it to calendar x
- etc.

SullivanBeck wrote:As another example, I have an event that was scheduled without specifying the time, so it came up as 2:00 PM. I'm trying to change that to 7:00 PM, and again, I get the spinning circle. That's the ONLY change I'm making to that particular event.

Have you checked to make sure there's no conflicting event, (or even another event at that time even if the resources are different)? What about a reservation on the resource?

Sure. Here are the two examples I gave above.

First is the event I'm trying to move to a different calendar.
EventID = 792931
Old calendar = Stake Activities
New calendar = Stake Single Adults

Second is the event where I'm trying to change the time.

EventID = 4819990
Old time = 2:00 PM - 3:00 PM
New time = 7:00 PM - 11:00 PM

Well, I can't really check if there's a ward event because I can't look at other calendars (one thing I do NOT like about the new calendar). And if there were a conflict, isn't it supposed to pop up a message like "these conflicts exist" rather than spinning forever? I know that I often get a message about "possible conflicts" especially when I'm scheduling all-day events.

The even IS scheduled at the stake center, and there are two wards that also schedule events in that building (and I sure wish that I could see what events they've got scheduled), so it it possible that someone has something scheduled at the same time as my second example. However, in the first example where I'm just changing calendars, I can't see how a conflict would exist, since the event is already scheduled... just in the wrong calendar.

SullivanBeck wrote:And if there were a conflict, isn't it supposed to pop up a message like "these conflicts exist" rather than spinning forever?

"Supposed to".

SullivanBeck wrote:The even IS scheduled at the stake center, and there are two wards that also schedule events in that building (and I sure wish that I could see what events they've got scheduled), so it it possible that someone has something scheduled at the same time as my second example. However, in the first example where I'm just changing calendars, I can't see how a conflict would exist, since the event is already scheduled... just in the wrong calendar.

If you switch to week view, you should be able to activate a calendar by location. You'll see anything associated with that location. Even if it's in another ward.

RussellHltn wrote:If you switch to week view, you should be able to activate a calendar by location. You'll see anything associated with that location. Even if it's in another ward.

Cool. I didn't realize that. Thanks.

So, looking at the week view, I see two events that same evening. One is scheduled at a different building, and one has no location, so neither should conflict with me moving the event to 7:00 PM.

On a long shot, I tried changing the time from week view, but it still popped up the spinning circle.

Hi SullivanBeck,

I'm looking into the problem your are having with saving single events. I need to know what events you are not able to save. I would like your header information so I can login the same way you do.

Here is my email:
tebbsmc@ldschurch.org

I forgot to mention,

You can see your headers by using the following URL:

https://lds.org/header

Mark

HEADER sent private message

Event ID: 4780210

tried to change end time to 8:30pm with prep time 30 min and clean up time 30 min

Get spinning and no errors and no save! Been trying to resolve this for over a week! Have had three editors try and fix with same results!
Hope you can fix this as the problem has made ALL Editor in our Stake FEAR the new Calendar!

I have experienced the same thing outlined in another thread that I cannot change or create a meeting as the "spinner" just goes on for hours. I have always been able to change the description of a meeting, create a new meeting, etc. and the new calendar suddenly now just spins and acts like it doesn't know what to do. It gives me no error that I'm trying to schedule something with a conflicting location. Any help would be great as it's becoming difficult to get my job done as a Stake Executive Secretary. Thanks!

bowdenfam wrote:I have experienced the same thing outlined in another thread that I cannot change or create a meeting as the "spinner" just goes on for hours. I have always been able to change the description of a meeting, create a new meeting, etc. and the new calendar suddenly now just spins and acts like it doesn't know what to do. It gives me no error that I'm trying to schedule something with a conflicting location. Any help would be great as it's becoming difficult to get my job done as a Stake Executive Secretary. Thanks!

header removed

If you need to send header information or email addresses to another user, it's usually best to do it in a PM, so as to avoid posting private information on a public forum.

Thanks for the input. I am just trying to get this solved. I guess I didn't realize what was in the header they were asking to receive. I just hope they can get this working as it's really making a mess of our calendar for the stake president.

Here are the headers. Just so you know, I just tried and was still unable to make the changes I detailed earlier.

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Everyone on this thread:

Please see if you have anymore issues similar to the issues in this thread. We have fixed several problems.

Mark

I was able to make all of the changes that I needed.

Thanks

My problem was fixed. Thank You very much!