Reservations Not Saved

Hello,
I am trying to create reservations on the calendar. I have enabled the building for scheduling, I have permissions at the stake and ward levels and I have assigned it a time zone (-8:00).
I click the add reservation button, and fill out the requested information. I click save, and the reservation calendar reappears with a green banner (reservation has been saved). However, the reservation does not appear on the calendar. I have tried this with multiple browsers (IE,FF,GC,OP) and at a few different times (3 times in the past day). Is there a known issue?

ScreenShot: http://i704.photobucket.com/albums/ww44 ... apture.png

xenoz wrote:I click the add reservation button, and fill out the requested information. I click save, and the reservation calendar reappears with a green banner (reservation has been saved). However, the reservation does not appear on the calendar. I have tried this with multiple browsers (IE,FF,GC,OP) and at a few different times (3 times in the past day). Is there a known issue?

Adding reservations works fine for me on Firefox and Chrome.

When you say "the reservation does not appear on the calendar," are you speaking of the reservation calendar (the calendar display that shows up on the Reservations tab under Settings)?

If you are instead talking about the main calendar, then that is not surprising -- reservations don't appear there (except when location checkboxes are checked in Week View).

If you are talking about the reservation calendar, then I would suggest that you check to make sure that:

• the date and time you are selecting for your reservation actually appears on the calendar. Note that in Month view you would have to be looking at the month (for the correct year) of the reservation you just made. In Week view it not only has to be in the correct week (for the correct year), but you should make sure that you have scrolled the view so that the appropriate time slot appears.
• the check box for the specified unit is checked under the "Filter by unit" section. Note that you can add a reservation for a unit, even if you are not displaying that unit's reservations because its checkbox is not checked.

Your screen shot seems to rule out the first option, but the second possibility is still an open question. Since your screen shot shows absolutely no reservations, that leads me to think you might be inadvertently filtering out all reservations.

You might also look at this post, which contains another theory as to why you might not be seeing a reservation you made.

- I was looking at the reservation calendar, yes.
- The event I booked included the Wednesday on the calendar, and the following Wednesday which both would have appeared on that view
- All my filters were 'on' (all checkboxes checked)
- I tried the 'not seen but reserved' theory too because I had the event booked repeating weekly over 3 months and none of the events showed up in either monthly or weekly view.
- I also tried making the same reservation at least 4 times, which should have failed if it was already booked but did not
- The 'schedule this building' checkmark is on for the location that I am attempting to reserve.

It honestly looks like nothing is being saved. I tried making a different reservation, (2 hours, repeat daily for 3 days) and it appeared. The one that I'm having problems with is:
7:30pm-9pm, Wed
Repeat: Weekly on Wed, till Dec 7

It again says that it's been booked, but does not appear.

Here is a step-by-step image: http://i704.photobucket.com/albums/ww44/xenozentag/reservation-problems.jpg

:bump: This seems to be a big bug. Is there a bugzilla application that I should be reporting this problem to?

xenoz wrote::bump: This seems to be a big bug. Is there a bugzilla application that I should be reporting this problem to?

No. They are using this forum for bug reporting.

I have made numerous reservations blocking out a time period on Tuesday and Wednesday evenings for Ward mutual activities. After I make them, they are not showing on the reservation calendar, as shown if the other entry above. I receive the green bar saying the reservation is successful also.

One item I read in these recent threads also mentioned the ability to have a choice of clicking on, or seeing, the different Locations in the actual Calendar (as was the choice in Ver1). I don't see that choice in my calendar.

FYI: I generally use Safari browser, and I am on OSX Lion.

For what is worth I am experiencing the same issue with Safari 5.1.1 on OS X Lion 10.7.2

Any resolution yet?

This may be the same issue reported here. Saving Repeating weekly reservations doesn't work. But it appears you can make a single reservation and then edit it into a weekly repeating.

RussellHltn wrote:This may be the same issue reported here. Saving Repeating weekly reservations doesn't work.

Well, that statement is definitely far too broad. Lots of people can save weekly reservations. I just did it again 2 minutes ago and had no trouble at all. There may be some specific situations where some people cannot save some weekly reservations, but if there is still a problem (I have not seen any problem in this area since V2.0.1 was released), it is not as general as you stated.

I am having the same issue as those above. I created two new repeating weekly reservations for the appropriate Ward's Mutual night and neither are showing on the reservations calendar though I also received the "Successful" banner.

Edit: The suggestion of creating a single reservation, saving it and editing the existing reservation to make it repeating weekly seems to work fine. It's the initial creation of a repeating weekly reservation that seems to fail. When I did this, there was nothing telling me the previous attempts existed.

skiptaylor wrote:I am having the same issue as those above. I created two new repeating weekly reservations for the appropriate Ward's Mutual night and neither are showing on the reservations calendar though I also received the "Successful" banner.

Edit: The suggestion of creating a single reservation, saving it and editing the existing reservation to make it repeating weekly seems to work fine. It's the initial creation of a repeating weekly reservation that seems to fail. When I did this, there was nothing telling me the previous attempts existed.

I'm curious. Are you (or anyone else reporting this problem) a building scheduler for more than one building? If so, is it possible that you have one location selected on the Reservations screen (which means that you will only see reservations for that location) but then you are creating a reservation for a different building (which can be successfully saved, but will not appear, because that building is not the one that is currently selected).

I have tried many times to duplicate the problem, since it has been reported by 4-5 people, but it keeps working just fine. The only way I can get anything close to it is to do what I just described above. That doesn't explain the situation reported in this post where the poster said he tried to save the same reservation 4 times (although that was reported on 2.0 or 2.0.1, not the current 2.0.2), but from the reported facts, it seems like a possibility for all the other reports (at least until they check out this specific scenario).

Yes I am a building scheduler for more than one building. However, I have verified that I am looking at the correct building screen for the reservations. I am not confused as to which one is which, they are not appearing on the screen.

I also tried several times to set a reservation without it appearing any of those times. The only solution I have found so far is to create a single reservation, save it then return to put the repeating information on it. That works without difficulty.

Each time I get a green banner saying it has been posted successfully.

I'm having the same problem. I've ironed out one angle... when I imported our Stake Calendar last year it created these events which I was told to put in rooms... so now I am trying to schedule the events and the Stake Calendar stuff is blocking it I guess. I cleared the Stake Calendar entry and it worked 2 times out of 3. The 3rd time is just like xenoz says above. It's just not appearing. I am a tech person, I know that I'm doing it all correctly. This is a bug.

PS: I just got that 3rd one to work. I know this much: 1) do not press enter at all, 2) click thru to the edit reservation screen, the popup text-box has problems retaining data, 3) It seems previously imported Stake Calendar events that are not tied to any location (before the location redux in update 2.0) may be blocking stuff and 4) it would be nicer if we could just convert these imported items to reservations and fill in missing info instead of having to delete them and reserve space instead. Just a thought.

PPS: If there is a previously imported Calendar event that has no location attached to it, go edit it and save it. I think this is what is blocking me from scheduling that same exact time frame, but to one of the locations. I've had no problems since doing this trick.

It is happening for me too and it has absolutely nothing to do with a browser issue as I've checked it out on all the browsers recommended. It is intermittent, for sure but it is happening to me too. Is there a solution to this obvious problem yet?

I am having the same issue and I have been using the new calendar all year long. Even with the upgrades I was able to add a reservation and have it save it, and then display as well. However, the other day it was working just fine until I got to one building and it quit working. I have input the same reservation about six times now and it says it has saved it, but it will not display it on the reservation calendar. I also have another ward that is frustrated as well, because it is not working for them now either. Can you helps us out here.

Is this a weekly reservation? See post #8 in the Unable to create repeating reservation thread.

This is a repeating event that has worked in the past up until the last month or so. We tested it out today with another building scheduler and it still will not display after it says it has successfully saved it. We are reserving the building for YM/YW Activity Night, on the same day of the week for the rest of 2012, but it will not display after say it has successfully booked and saved. I think there is a bug here and it is getting very frustrating.

I have found a work around to the issue of reservations not displaying for a repeating event on the initial input, when the system says it saved and gives you a green check. What I had to do was create a reservation for one day only, save it, which then displayed it, then go in and edit it to make it a repeating event. Then the system populated all the weeks with the information and displayed correctly.

But there is a problem with doing an initial repeating reservation entry that needs to be looked at and fixed. As I mentioned it work up to a month or so ago.