Setup came and went, only issue is donation batch was deleted

I had to call SLC to verify that the setup file came down and was told that everything worked. None of the existing data was altered in any way except for last Sunday's donation batch which has vanished from MLS without a trace. SLC says they can see that it processed and aren't really sure why it went AWOL. It has been referred to the programmers and as soon as people figure out what happened and what the fix should be they will call me back.

The same thing just happened to us. The only thing that I can think of is that this Sunday we couldn't transmit (HQ server issues) and the batch just transmitted at the same time we got the update patch - therefore there was no way for the update patch to know about the donation batch. Let us know if each unit has to call.

Our ward has a similar problem, the finance update happened (fixed a problem from oct of last year). The only problem that happened is that a deposit (oct 23) is missing within MLS.

I will be calling SLC tomorrow to report our missing batch to them.

I will ask if other wards who see the same thing should call in also.

I can't print checks or do anything financial, although I have MLS 3.4.1. I just get the "updating finance..." bar and it seems to be in an eternal loop. Do you suggest I leave MLS turned on and leave the office to do other things in my day, or is there a desktop troubleshooting procedure I can use?

Matt Gilmore
Sweet Home Oregon
Ward Clerk

mattphi wrote:I can't print checks or do anything financial, although I have MLS 3.4.1. I just get the "updating finance..." bar and it seems to be in an eternal loop. Do you suggest I leave MLS turned on and leave the office to do other things in my day, or is there a desktop troubleshooting procedure I can use?

The contact information can be found in the wiki under Local Unit Support. Your problem sounds like one that you will need help from LUS in order to solve -- I don't know of any troubleshooting steps that would address that particular problem.

mattphi wrote:I can't print checks or do anything financial, although I have MLS 3.4.1. I just get the "updating finance..." bar and it seems to be in an eternal loop. Do you suggest I leave MLS turned on and leave the office to do other things in my day, or is there a desktop troubleshooting procedure I can use?

At this point, I'd leave it on and come back later. You can contact support (see here) until 8pm MDT tonight (Tuesday and Wednesday) if it's still stuck.

I talked to Local Unit Support and the batch that we entered and transmitted was not received by HQ.

They asked me to reenter it.

I would recommend any ward having a missing batch problem to contact LUS before taking any action. Since there is now two different cases.

A) MLS lost the deposit but HQ has it
B) MLS and HQ lost Deposit.

So you will have to know which case your ward falls into.

SLC confirmed that multiple (unknown number) wards have a problem with 10/23/2011 batch - SLC received it but the data was dropped. The solution is to prepare a new setup file which will be sent down next week. Any unit with the problem is asked to call SLC to discuss.

aclawson wrote:SLC confirmed that multiple (unknown number) wards have a problem with 10/23/2011 batch - SLC received it but the data was dropped. The solution is to prepare a new setup file which will be sent down next week. Any unit with the problem is asked to call SLC to discuss.

I just called and will have an update with our missing batch "by tomorrow".

The new setup file just showed up - logged on and received an urgent task message to send changes to SLC then was instructed to log out and back in again and the missing batch was back in place. No other issues were noted.

mfmohlma wrote:I just called and will have an update with our missing batch "by tomorrow".

No luck for us tonight. We'll see if anyone is sharp enough to notice the missing batch on their YTD statements. (Tithing settlement time!)

We were missing a batch (Oct. 23) and after reading the earlier posts in this thread, I thought I'd wait a bit to see if it self-corrected. Indeed today I looked at OCT CUBS and the missing batch is listed there. The funny thing is that it still doesnt show up under VIEW/UPDATE DONATIONS. Should I be concerned about this?
Alan

funaddict wrote:We were missing a batch (Oct. 23) and after reading the earlier posts in this thread, I thought I'd wait a bit to see if it self-corrected. Indeed today I looked at OCT CUBS and the missing batch is listed there. The funny thing is that it still doesnt show up under VIEW/UPDATE DONATIONS. Should I be concerned about this?
Alan

I wouldn't be "concerned" about it, but it is definitely something that you should bring to the attention of LUS.

funaddict wrote:We were missing a batch (Oct. 23) and after reading the earlier posts in this thread, I thought I'd wait a bit to see if it self-corrected.

As aclawson said, talk to LUS. The units in our stake that had this problem either were sent a new file from headquarters or were required to reenter the batch, depending on the cause of the problem.

LUS was able to tell them what needed to be done. But none of them self-corrected.

lajackson wrote:As aclawson said, talk to LUS... But none of them self-corrected.

Indeed, you need to call. I called again today and the analyst noted that the missing batch had not been sent back to us yet. (The first person must not have keyed it in correctly.) We'll see if it comes this time.