Online Directory - Error for households w/ non-member spouse

When viewing the online directory for a member who has a non-member spouse listed I receive the following error when trying to click on the household: "Error, data is temporarily not available!".

I have waited several days and tried again, no luck!

This prevents me (as an admin) from updating or even viewing information about the household (name, address, phone #). Cannot update: picture or email address either.

Please help!

atom88 wrote:When viewing the online directory for a member who has a non-member spouse listed I receive the following error when trying to click on the household: "Error, data is temporarily not available!".

I can confirm that this is indeed a problem -- I tried a couple of different couples in our stake with a nonmember spouse and got the same message. And my wife (whose LDS Account has no special clerk or leader permissions) gets the same message for those households.

I've submitted feedback using the Submit Feedback link on lds.org to report the problem.

I am getting the same message when trying to view the households with a non-member spouse in the directory. I was able to view both the member and nonmember in LDS Tools, and the full membership record in the Clerks Tools section when I asked for a printout of the individual. When I asked for a printout of the household, the same error message appeared.

Thanks for bringing this to our attention. We have a maintenance release for Directory going out next week that includes a fix for this problem...

I can now view the household information for household with non-member spouse! Thanks for fixing that problem!

I cannot set privacy settings for a non-member spouse? For example if the head of household is the husband (non-member) and the wife is a member the husband's name will show up in the directory ALWAYS? There does not seem to be a way to change this? If the wife, for privacy reasons, does not want the husband's name to show there is no way to hide it? HELP!

Although I'm able to view the non-member name (text), I cannot edit or view the member's picture (e.g. husband is non-member and wife is member, I cannot edit or view the wife's picture)?

atom88 wrote:I cannot set privacy settings for a non-member spouse? For example if the head of household is the husband (non-member) and the wife is a member the husband's name will show up in the directory ALWAYS? There does not seem to be a way to change this? If the wife, for privacy reasons, does not want the husband's name to show there is no way to hide it? HELP!

Verify that you've not created a non-member record for the husband in MLS. If there is none, all I can suggest is that you call Local Unit Support while sitting in front of the MLS computer.

RussellHltn wrote:

atom88 wrote:I cannot set privacy settings for a non-member spouse? For example if the head of household is the husband (non-member) and the wife is a member the husband's name will show up in the directory ALWAYS? There does not seem to be a way to change this? If the wife, for privacy reasons, does not want the husband's name to show there is no way to hide it? HELP!

Verify that you've not created a non-member record for the husband in MLS. If there is none, all I can suggest is that you call Local Unit Support while sitting in front of the MLS computer.

There must be a non-member record for the husband, otherwise I don't think he could be designated head of household. You could set the wife as head of household (membership clerk needs to do this in MLS). That would probably allow you to change the privacy settings for him in the directory. It might take a couple of days to change in the directory after the change is made in MLS.

By the way, there is nothing magical about the designation "Head of Household". In fact you can have more than one in a single address.

ggllbb wrote:There must be a non-member record for the husband, otherwise I don't think he could be designated head of household. You could set the wife as head of household (membership clerk needs to do this in MLS). That would probably allow you to change the privacy settings for him in the directory. It might take a couple of days to change in the directory after the change is made in MLS.

You'd think. But I just checked three couples in my ward. In LUWS, only the member wife shows up. In the new directory, he shows up as HoH.

The only privacy settings that are "individual" is displaying the individual phone and email. Removing the name is only at the household level.

You'd think. But I just checked three couples in my ward. In LUWS, only the member wife shows up. In the new directory, he shows up as HoH.

The only privacy settings that are "individual" is displaying the individual phone and email. Removing the name is only at the household level.

Indeed. I am in the same boat with a Sister who is HoH in MLS and is separated from her husband; however in the new directory the Husband appears as HoH, even though he isn't on MLS, or lives under the same roof!

I believe that in cases where the husband is a non-member, that the household name (John & Jane Doe) is being built using the Spouse data on the wife's membership. I would prefer that the system respect the non-member status of the spouse and ignore the spouse information that is present on membership records when building directory information for lds.org.