Printing Directory with Photos "The PDF is being generated. This may take a minute."

Trying to print this for the Bishopric. Takes forever then times out; never once do I get a PDF file. Is this a known issue? Thanks

kylehart wrote:Trying to print this for the Bishopric. Takes forever then times out; never once do I get a PDF file. Is this a known issue? Thanks

It worked for me. My ward's directory with photos took a minute and 25 seconds to generate.

No problems here either. My ward directory took 40 seconds to generate. But then the ward is small and we only have fourteen photos.

I wonder if that is the problem. We have probably close to 200 photos. Either way, I am unable to generate it. On Firefox it eventually throws a 502 proxy error; on IE (where I have the option to Save the PDF and not just Open it) it just spins forever.

It takes me 61.5 seconds to generate a photo directory with 174 photos in our test environment (tiny fraction of the horsepower production has, but no load). It succeeds for me every time. Could you answer the following two questions:

1 - How long (as exact as possible) before you get the error message in firefox? Is it the same every time, or does it vary? (if you're comfortable with firefox add-ons, you can use the lori plugin to get exact times, just search the add-on manager for 'lori')
2 - Do you have any photos in your directory that are broken (don't load in the web app)? To check this:
a) Click the photos link on the left side.
b) Once all the photos have had time to load, scan through the page, looking for a missing photo.
c) If there is no photo uploaded, you'll see the silhouette placeholder
d) If a photo is broken, you'll just see the families name as a hyperlink where the photo should be, no photo and no placeholder image.

I have the same problem in my ward's directory. I see photos for the 90% of the ward who has household photos uploaded. However, when I try to generate a PDF it just spins forever and never returns with a PDF. I waited several minutes (5-10 minutes) and nothing.

Help!

Really Frustrating. When trying to print a directory with photos, (and sometimes without photos), I get a proxy error after about two minutes of waiting:


The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /directory/services/ludrs/print/124/ward/.Reason: Error reading from remote server

Seems to be an old problem still occuring. Any ideas why this contnues to happen? Thank you

Thanks for bringing this to our attention. I'll have our guys investigate.

I get this error when I tried this morning: 502 Proxy ErrorProxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /directory/services/ludrs/print/95214/photos/.
Reason: Error reading from remote server

Apache/2.2.3 (Linux/SUSE) Server at lds.org Port 80

p.s. I've tried with the firefox and MSIE browsers. I've also tried the "open PDF" and "Save PDF" buttons. Neither of them seem to work.

If anyone who can reproduce this problem regularly will answer any of my questions from #5 above, maybe I can get a little closer to tracking down the problem.

jdcr256 wrote:If anyone who can reproduce this problem regularly will answer any of my questions from #5 above, maybe I can get a little closer to tracking down the problem.

I just created a pdf w/pictures and it took a little over a minute with no errors noted.

FF6.01 WinXp

techgy wrote:I just created a pdf w/pictures and it took a little over a minute with no errors noted.

How many pictures do you have? I believe this problem occurs when wards (say YSA wards, for example) have lots of pictures. My ward has something like 10.

mfmohlma wrote:How many pictures do you have? I believe this problem occurs when wards (say YSA wards, for example) have lots of pictures. My ward has something like 10.

I didn't pay much attention, but it's certainly not as many as a YSA group would have. The problem may well be related to the number of pictures in that takes a MUCH longer time for the pdf to be created if everyone has a photo.

However, one previous post in this thread mentioned an error message with No photos being printed.

jdcr256 wrote:It takes me 61.5 seconds to generate a photo directory with 174 photos in our test environment (tiny fraction of the horsepower production has, but no load). It succeeds for me every time. Could you answer the following two questions:

1 - How long (as exact as possible) before you get the error message in firefox? Is it the same every time, or does it vary? (if you're comfortable with firefox add-ons, you can use the lori plugin to get exact times, just search the add-on manager for 'lori')
2 - Do you have any photos in your directory that are broken (don't load in the web app)? To check this:
a) Click the photos link on the left side.
b) Once all the photos have had time to load, scan through the page, looking for a missing photo.
c) If there is no photo uploaded, you'll see the silhouette placeholder
d) If a photo is broken, you'll just see the families name as a hyperlink where the photo should be, no photo and no placeholder image.

I have been having numerous issues getting the directory to load with pictures. My ward is a YSA ward and almost every member does have a photo. The weird thing is the issue isn't consistent, sometimes it will work without any issues and other times it just won't load at all.

The most recent incident was today. It said it was loading, "The PDF is being generated. This may take a minute." The little wheel spun for approximately 3 or 4 minutes then I got a page with a proxy error stating:

"The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /directory/services/ludrs/print/124/ward/.Reason: Error reading from remote server"

Then I tried again and it worked fine. However last Sunday I tried about 15 or 20 times and got the same error each time. I also tried using IE (I typically use Chrome) to see if that made a difference and it did not. I decided to try tonight so I'd be prepared for church tomorrow since everyone would like a new directory with all of the recent move-ins.

kylehart wrote:Trying to print this for the Bishopric. Takes forever then times out; never once do I get a PDF file. Is this a known issue? Thanks

Our ward/stake is:
Oakton Ward (95214)

Oakton Virginia Stake (504092)

We have about 70% of the 153 households with pictures. We also have probably over 50% of the ward with individual pictures. I have another problem that is the fact that part-member families' pictures do not show up either. (Where the head of household is not a member but their name is showing up on the directory). Perhaps it's related to that problem too? I have put in a ticket / discussion on this issue already to).

Perhaps as an ADMIN/DEVELOPER on lds.org you can go into my ward/stake and see if you're able to print a PDF photo directory? Or if you can consistently replicate the problem? I have NEVER been able to see a PDF of the photo directory (using either the "save as" or "view pdf" options).

Thanks for your help.

Here is the other issue with non-member spouses. the household or individual pictures do not show up either:
https://tech.lds.org/forum/showthread.p ... #post66564

Norwich England Stake; Kings Lynn Ward

This problem also occurs when trying to print the ward leaders and organisations (without photos) for one ward in our stake. All other wards process and print fine. The only known difference for this ward is that nearly every member has a photo uploaded AND has released their data to be viewed online.

I have the exact same problem as Sully-- As do most of the bishops in our stake. Any word on when this will be resolved?

Unit 107069, St. George YSA 2nd ward. We have 291 members, and 80-90% of them have photos. I am rarely ever able to get it to generate a pdf. It just sits there spinning until I close it. I have let it go for two hours and it never finishes.

1 - Until I close it, and 2 hours is the longest I've let it run. I've tried firefox, chrome, and IE, on both mac and PC
2 - Broken images? There are different broken sometimes, but they are random, and if I reload I get different broken images, and sometimes it loads all of the pictures fine after a few reloads.

I am am trying to print the ward directory of a YSA ward with somewhere around 100 photos. I have had two or three times where this has worked, but mostly it just gives me a very consistent proxy error. When I go to Save it never works and just keeps going until I stop it, but I just tried Open with these results:

OS:
10.7.1

Browsers:
Firefox 3.5.13
- Proxy Error -- Error reading from remote server (121 seconds)

Firefox 6.0.2
- Proxy Error -- Error reading from remote server (121 seconds)

Safari 5.1
- Proxy Error ... Error reading from remote server (121 seconds)

I have tried this on Windows with similar results. I do not know what it is like for other wards, but within our ward, if the print function doesn't work then the new LDS.org system becomes much less valuable, to the point where I will have to create some new solution.

Hopefully this can be resolved soon.

Also, for jdcr256:

I have no broken photos in my directory

Also, for people who it works for, can you give more information? OS/browser/etc.

nabosh wrote:Also, for people who it works for, can you give more information? OS/browser/etc.

And number of photos in the directory...

RussellHltn wrote:And number of photos in the directory...

It works for me... sometimes... like I said earlier. I am running Windows 7 (Using Chrome and IE) I've also used the Windows XP at the church building (using IE, Chrome, Firefox). And our bishop's computer running Mac OS X (Safari). I would same 70% of the time it works fine. But other times I'll get the error I mentioned in my earlier post. And I would guess we have around 120-140 photos in the directory. When it does work it loads fairly quick, in two or three minutes.

I had this same problem almost every time 3 months ago; I would just keep trying and eventually it would work. As of a month ago, it was working fine almost every time. However, I have been unable to generate one at all after numerous attempts the last couple days. I have tried Firefox and chrome, on Linux and Mac and Windows systems. Sometimes the icon spins for minutes and never stops, other times I get the proxy server get error.
We have about 180 pictures. I don't see any broken picture links; there is either a picture of place holder for each person.
If I don't try to print pictures, it works fine and quickly.
I wonder, would there be a way to download all the information and render the pdf on one's own computer? Its really not that much information.

For the immediate future I recommend trying this during non-peak times. That means during the middle of the day, or the middle of the night, for the Mountain timezone. Saturdays and Sundays are the heaviest peak times, and mornings and evenings during the week can be busy as well.

Rest assured we are continuing to work on this problem and are working on multiple solutions to handle the large load of photo traffic we are seeing.

Thanks for providing such detailed feedback to help us as we trouble shoot. It would be helpful as you continue to report .pdf failures, if you include the date, time and timezone.

jdcr256 wrote:For the immediate future I recommend trying this during non-peak times. That means during the middle of the day, or the middle of the night, for the Mountain timezone. Saturdays and Sundays are the heaviest peak times, and mornings and evenings during the week can be busy as well.

Rest assured we are continuing to work on this problem and are working on multiple solutions to handle the large load of photo traffic we are seeing.

Thanks for providing such detailed feedback to help us as we trouble shoot. It would be helpful as you continue to report .pdf failures, if you include the date, time and timezone.

I've been trying the last few hours and it hasn't been working. I would say it's definitely during non-peak times. (It's currently 11:43 pm MST)

I have tried about 5 times within the last two or three hours and keep getting the same error:


Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /directory/services/ludrs/print/279595/ward/.

Reason: Error reading from remote server

Apache/2.2.3 (Linux/SUSE) Server at lds.org Port 80

What makes things even more interesting... If I try to print a directory without the pictures it works without any issues. But when I try to print with pictures it spins for 2 or 3 minutes then I get the error. From what I can see I'm unable to find any picture with broken links. They all look valid to me.

About 150.

sully wrote:What makes things even more interesting... If I try to print a directory without the pictures it works without any issues. But when I try to print with pictures it spins for 2 or 3 minutes then I get the error. From what I can see I'm unable to find any picture with broken links. They all look valid to me.

I found the same conclusion, w/o pictures works fine. With pictures however causes the error so it is possible the error lies within the pictures

Edit: yes, did it with 2 different computers with both I-Explorer and Firefox. Trying to load the pictures caused the 502 error.

We have the same problem in a YSA ward with about 120 photos. I'm using Firefox on a Mac. It just spins for a long, long time and then throws an error.

Check to see if you have any photos that have been uploaded but are showing up blank. I found a workaround for the blank photo problem, and it also solved the printing PDF problem for me as well. See https://tech.lds.org/forum/showthread.p ... assignment

same problem here the photo's do have some broken link photos but they are random never the same ones never got it to print and some times cant see the photos

Sometimes just refreshing the window helps. But not always...