LDS.org account associate with wrong member

3 postsstarted by melvinewing 2011-06-02 01:24 UTC1,315 viewsoriginal topic

New Member

#1
2011-06-02 01:24 UTC

I am a stake clerk and we called a new stake auditor, but when we went to sign him up with LUFAS, it is not letting us as it appears that his username is associated with his wife's membership number. Is there a way to administer LDS.org accounts as a stake clerk to help clear this up (The error message says to contact the stake clerk, and well, I dont have any idea how to help!)

Any help would be appreciated

MEL

russellhltn

Community Administrator

#2
2011-06-02 01:39 UTC

I suspect the advice to contact the clerk is for troubleshooting. And it seems that you've identified the problem.

You can try and go to LdsAccount.lds.org and follow the troubleshooting to get to a link to contact support to get the association changed.

Or, you could have him edit his name and give the account to his wife and then create a new account with the correct membership number.

I suspect the latter will be faster.

Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

melvinewing

New Member

#3
2011-06-02 16:45 UTC

Thanks, I will see what I can find out

MEL