Unable to sync with my stake using LDS Tools.

I am using the Android version of LDS tools.

I am in the Denver North Stake. When I go to sync my LDS tools, it makes it though several wards, and then errors out trying to sync the positions in the Henderson Ward.

The error message it gives is "The Connection was lost. Please try again later." It has been quitting at the same place for two days now.

It used to work fine. Only 4 of the 13 wards in our stake are visible. Mine isn't one of the 4.

Is there a better way to report problems than here?

lundgren wrote:Is there a better way to report problems than here?

This is a community support group. You might get some help from other users of LDS Tools on Android, but there are no guarantees that anyone from the development team will see your report. However, there is an email address ldstools-android@ldschurch.org which should go to the development or support team.

I'm having the same issue. Did you ever find a solution?

Hopefully it will fix itself soon.

chadtew wrote:I'm having the same issue. Did you ever find a solution?

I have found that going into Settings>Applications Settings>Manage Applications> [Downloaded Tab] LDS Tools and hitting "Clear data" can resolve this problem.

I keep getting the connection lost error and would like help figuring out what I can do to get past it.

Droid 2

tried clearing the data from managed apps.
tried uninstalling and reinstalling app.
got one successful sync out of 30 attempts.

There is a bug in the 1.1.0 version of the app that directly impacts Droid phones and some others with Android version 2.3.3 that prevent a sync from completing. Due to some resource constraints we have been unable to resolve the issue. We are working on getting resources to work on the app. As soon as we have the resource issue resolved, we will work on fixing the sync issue.

jasonhyer wrote:There is a bug in the 1.1.0 version of the app that directly impacts Droid phones and some others with Android version 2.3.3 that prevent a sync from completing. Due to some resource constraints we have been unable to resolve the issue. We are working on getting resources to work on the app. As soon as we have the resource issue resolved, we will work on fixing the sync issue.

Has this yet been fixed? I greatly depend upon this app for my calling and need it to work very soon or else I'll have to switch phones. Please respond.

jasonhyer wrote:There is a bug in the 1.1.0 version of the app that directly impacts Droid phones and some others with Android version 2.3.3 that prevent a sync from completing.

Is this bug data dependent? I have a Droid with 2.2.3 and it works fine (other then taking a long time to sync the whole stake.)

We now have a developer looking at root cause and have identified a few different causes that we are working on. The biggest correlation of bug reports shows the issues mostly on Verizon "Droid" phones running Android 2.3.3. Why that is the case we are unsure but we also see a high instance of problems with Gospel Library for Android on the same devices.

Draw your own conclusions but know that we are now actively looking at the problem and hope to have a solution soon.

Just as an FYI, I am unable to sync with ldstools to see anything, Ward, Stake or otherwise AND after logging in to LDS.org I have the exact same problem, I can not view or see anything. But, when I switch to the old or "Classic" view I can see everything. I don't know if that has anything to do with it or not but it does work as a temporary fix.

If the problem exists in the app and on LDS.org, your problem is likely due to a problem with your lds account. If your LDS Account is fine, you should see something on LDS.org (unless you live outside of the US where privacy laws require people opt in to be shown in a directory).

We released a new version of the app last week that seems to have helped some users with sync issues. We see some syn issues still persisting though. Some users have been able to remove the app and reinstall the app fresh and it has worked for them. Please try and if you still experience issues, please send a bug report through the help menu on the app so we can investigate further.

Another report of the same problem. For me the problem started about the same time as the update to 2.0 of the directory at lds.org. I'm running Android 2.2.2 and have tried the clear data suggestion without success so far. Will try to reinstall the app and see if that helps. My RS President will be very sad if she can't call me for phone numbers and addresses when she's on the road and visiting members.

I am working on a samsung galaxy s2 in Norway, so no Verizon affiliation. Reinstalling has not helped, nor has clearing app data.
Connection always fails at the same point when syncing.

I used to be able to sync my Android phone. Now I am getting the same message. "The Connection was lost. Please try again later." I tried the dropbox fix but it didn't work.

I also have a samsung galaxy s2 and receive the same error message "Error The connection was lost. Please try again later."

I had the issue over the weekend too, but I found as soon as I got on my Wifi it synced but it did take a few tries before it finally went through. I am running a Droid 2 Global 2.3.4.

We had a conflict with the webservice released with the directory 2.0 release on lds.org over the weekend. We have released a new version of the app on the android Play store that you will need to install in order to be able to sync again.