New Photo not showing up for assignment

I am a clerk and in charge of managing photos for our ward. We have had members upload their pictures to the site and when I go in to new photos to assign the names, the photos are just "x's". As if the link is broke. Also I noticed that the last couple days, there has been problems with uploading. Is there any workaround for the photos to show up because I don't have a clue which members need to resubmit their photos. Thanks

I have been experiencing these same issues. Today I spent over an hour to upload 12 pictures.
I am also seeing issues with pictures not showing consistantly in all of the various places they are available (in household, photos, leadership, membership info, LDS Tools-household, individual, leadership).
Wonderful resource! Hope this info helps.

holmsro wrote:I have been experiencing these same issues. Today I spent over an hour to upload 12 pictures.
I am also seeing issues with pictures not showing consistantly in all of the various places they are available (in household, photos, leadership, membership info, LDS Tools-household, individual, leadership).
Wonderful resource! Hope this info helps.

The pictures most likely are there but just not being displayed. I had a household submit pictures for the household, the head of household, and spouse. The thumbnails showed the household picture and the spouse's picture but the head of household's picture was the x placeholder. After trying several methods to get the picture to display it just showed up after navigating to another household, back, and doubleclicking the placeholder just as I would do a thumbnail to get the full size picture to display. I don't know that anything I did was the fix. It just appeared.

jdlessley wrote:The pictures most likely are there but just not being displayed. I had a household submit pictures for the household, the head of household, and spouse. The thumbnails showed the household picture and the spouse's picture but the head of household's picture was the x placeholder. After trying several methods to get the picture to display it just showed up after navigating to another household, back, and doubleclicking the placeholder just as I would do a thumbnail to get the full size picture to display. I don't know that anything I did was the fix. It just appeared.

I've had this happen to me also when reviewing "New Photos" to be approved. I read through some online help and somewhere I read that the pictures uploaded by members are viewable immediately only for that member. So, I went to the member's "Edit Profile" link, and there I could see a thumbnail photo. Under "Edit Profile", I clicked on the thumbnail which presented the normal sized photo. With the image at this screen, I right-clicked and did a Save-As to save a local copy. In "Edit Profile", I clicked "Choose File" and selected the recently saved photo. After upload, the photo correctly showed in "New Photos" and I approved it. The photo then showed up in the directory.

If you had to do this on all photos then this work-around wouldn't be very nice but for the off-one cases, it's not too bad.

I confirmed with my Bishop last night - he uploaded a photo sometime last month but when I look it just shows the placeholder in the "Manage Photos" page. I opened his profile and there is an "X" box next to his photo placeholder (like a picture is there) but the photo placeholder is blank - there is no thumbnail - only the generic placeholder.

Other than advising him to upload his photo again, are there any other suggestions?

I think it is a programming bug. The same individual's photo that I posted about above does not appear when I go to the Manage Photos page; only the x placeholder is displayed. But when I go to the household page the thumbnail is there; and when I double click the thumbnail the large photo appears as it should. But when I go back to Manage Photos it is still not there and only the x placeholder is there.

I think I may have a different problem. In the Manage Photos page, the x placeholder is displayed. In all other pages, including the household page, nothing is displayed (just the "generic person" outline when nothing has been uploaded). Is it possible he may have used a photo format that is incompatible with the web page?

I'll ask the Bishop to check and see if he can see his photo anywhere and if not, re-upload it.

Thanks,
Dave Sudweeks

I'm a website admin. Is it possible that there is a 2 way approval process. I have 2 pictures that are only visible as a thumbnail. Do the members need to approve pictures that a leader puts up before it's visible in the larger format? I'll try to upload the pictures in a smaller size.

pierce1of5 wrote:Is it possible that there is a 2 way approval process. I have 2 pictures that are only visible as a thumbnail. Do the members need to approve pictures that a leader puts up before it's visible in the larger format?

Approvers can post pictures which become immediately available for viewing. All others can only submit the photos for approval by an approver before being available to others.

The optimum photo size for a large image is 500 pixels wide by 375 pixels tall.

budbongo wrote:I am a clerk and in charge of managing photos for our ward. We have had members upload their pictures to the site and when I go in to new photos to assign the names, the photos are just "x's". As if the link is broke. Also I noticed that the last couple days, there has been problems with uploading. Is there any workaround for the photos to show up because I don't have a clue which members need to resubmit their photos. Thanks

I have run into this same thing. I'm surprised this bug is still around 5 months after your post. In order to learn people's names, our new stake president has asked us to update our pictures in our ward since they are about 6 years old. We have people uploading pictures and then some show up as blank (x) in the approval page. I've tried waiting 24 hours to see if they show up, but they never do. I then have to ask the member to upload their picture again or just email it to me and I upload it. One member said they did receive an upload error on one picture.

Another bug.... This same family also uploaded a couple of individual pictures for the individual family members. I approved two of them (they showed up on the approval page) and they still don't show up in the directory.

We are having a similar problem. We have 3 or so members that no matter how many times we upload their photo, it will never display properly. It just stays blank.

I found a workaround to the problems I was having with the photos.

Problem: We had several members for whom we had uploaded and approved photos of the correct size. However, in the directory they always showed up blank, as if the link was broken. This was different from the "generic person" outline when no photo has ever been uploaded.

Workaround: In the Manage Photos section, I reassigned the photo that was showing blank to some other member of the ward (preferably one without a picture). For some reason, this caused the photo to display properly. I then reassigned the photo back to the correct member (whose photo it actually was) and everything works now. This appears to be a bug in the website.

Now that I got all of the photos to display, I can also export a PDF file of the directory that includes photos, as before I got an error (see https://tech.lds.org/forum/showthread.p ... nute.-quot ). It appears that these two problems may be linked.

stanmoore1 wrote:Now that I got all of the photos to display, I can also export a PDF file of the directory that includes photos, as before I got an error (see https://tech.lds.org/forum/showthread.p ... nute.-quot ). It appears that these two problems may be linked.

Thanks stanmoore1, for tracking this down. We'll work on improving the PDF service so it handles photo errors better. We're also looking into how photos can get into this state in the first place. We've already made several improvements in the last couple months.

I am an Assistant Stake Clerk - Technology Spc. I'm new to my calling, so this and other forums are great learning tools.

My stake is a YSA Stake, so the majority of the stake leadership is out-of-unit.

Example of the problem we are experiencing:

One of our HC has uploaded a photo as head of household to his home ward directory. His ward clerk approved the photo.
On the YSA Stake Leaders and Organizations, Stake Presidency list, his photo shows up with the browser default image for a broken link.
If I copy the link to the clipboard, and paste it into the same browser, new tab, a 404 error is returned.
If I do the same thing for one of the few photos that show correctly, the photo is returned.

Thoughts?

Here is a snip from Fiddler2 for one of the two photos where this problem is experienced:

GET https://lds.org/bcs/content?token=C6RbP ... bcCw%2bt7w
404 Not Found (text/html)

I am the Ward Executive Secretary and also having a problem uploading pictures. I'm in a Provo YSA ward and so we take pictures in bulk at the beginning of semesters. I've tried uploading in large bulks and smaller batches of 5-10. About 1/3 of the pictures display the "x" or broken link image after uploading in the "New Photo's" section. So I delete them and assign all the photo's that did display correctly. I then check "Manage Photo's" to make sure they all worked properly just to find more pictures displaying as the broken link.

If I reassign the photo from within the "Manage Photo's section" to a different person, publish the assignment, then delete the assignment I can go back to "New Photo's" and try again with about a 75% success rate. Definitely seems to be a problem with the coding somewhere. Maybe a resizing problem or a codec issue. I've tried the same process in Mozilla, Chrome, and unfortunately IE all with the same results. We are uploading unedited/original sized photo's from cameras 10+ megapixels.

Is there a solution to this annoying and time consuming problem?

adamrwinterton wrote:Maybe a resizing problem or a codec issue.

If you upload the exact same photo, does it choke again, or is there a good chance it will go though? If so, then it's probably not the resizing, but something else.

I'm wondering if it's the randomization of storage - that one of the folders the photo is being placed in doesn't have the proper permissions.

Edit: Interesting.

I took some working links from my stakes directory. If I paste them into a fresh browser window, I'm taken to the sign on page. If I paste the URL in again (without signing on), I get the photo. It appears a cookie must be set.

But if I try your bad link in a fresh browser, it takes me to a sign in link. But I can't get around it by pasting again. If I sign in, then I get a 404. if I paste in again, I get the sign in screen again, with a "1830" flashing briefly by as I'm taken to the lds.org screen.