EWay Sign in Error

Has anyone else had a problem in access the Staples EWay account. My understanding is we are to access the same way we have in the past. I tried that today as I need to order toner for our copier machine. The error message from EWay by Corporate Express said "EWay Sign In Error. Sorry, the information we received is invalid."

bgant wrote:Has anyone else had a problem in access the Staples EWay account. My understanding is we are to access the same way we have in the past.

Where did you hear that? Since the new store.lds.org came out, we've been told specifically to use the new way of ordering. Namely:

1. Login to store.lds.org using your LDS Account
2. Click on the Administrative Materials link in the bottom right corner (if you can't do this, then your calling doesn't allow you to do this and you need to check with your ward/stake clerk to fix that).
3. Then you should see a section at the bottom of the page labeled "Office Supplies and Other Materials Available from Staples";
4. In that section is a link for "CLICK HERE TO PLACE ORDER ONLINE"; click that link.
5. Login to EWay using LDSxxxxxx, where xxxxxx represents your 7-digit unit number (padded with leading zeroes if necessary).

Found this thread because this is exactly what I am seeing. I followed the instructions posted by aebrown, and used LDSxxxxxxx where x is my 7 digit unit number, and I get this:

EWay Sign In error

Sorry, the information we received is invalid


How do I fix this in order to be able to get my supplies here? I'm Ward Clerk, and I've ordered other items from the main store - Sacrament cups, tithing slips, etc. I just need to be able to get in and order things like toner and paper now, and if we can do this through the Staples portion of this site, I would prefer to do that.

Thanks,
Darby

You will get that message when the user ID is not exactly correct as provided in the instructions or there is a staples server error. The internal Staples system is still EWay. It is just the Church access has been changed.

Our unit number is only six digits so we have to have a leading zero (0). When I only use the six digits I get the same Staples server error message.

Our unit number is actually 7 digits, so as far as I know, I'm typing it correctly as far as the user id goes. Which... that's all there is LDS all upper case, followed by a 7 digit unit id. Not sure how I could be messing that up.

kdarbys wrote:Our unit number is actually 7 digits, so as far as I know, I'm typing it correctly as far as the user id goes. Which... that's all there is LDS all upper case, followed by a 7 digit unit id. Not sure how I could be messing that up.

It could be either a staples server issue or with unit data at the Church server. I would contact LUS with this issue if you cannot find an error you are making.

LUS? I'll look around the forum, but I'm not sure what that stands for or where to get the contact info for that.

Local Unit Support. As you can see from my signature line the wiki is a good repository of a lot of helpful articles and useful information.

Thank you - much appreciated. Will report back here with any findings.

Emailed support and received this - looks promising so far:

Please contact the Distribution center at 1-800-537-5971 ext 20043. They will be able to help you with that.
Thank you for your service,
Unit Support- GDM

I got through to tech support at the Distribution Center, and they told me they could not do anything with the login on the EWay page and so they gave me a number to call for them: 877-295-0003. That number is also listed on the EWay sign-in page.

I called that and it was tech support for the LDS login, so that was nice that it wasn't just a general tech support queue for Staples. That guy was going to redirect me back to help desk at the Distribution Center, because he wasn't sure why I was even getting the EWay login page. He made it sound like that once you logged into the LDS store page that you should automatically be attached to the Staples stuff. I told him that they had directed me to him, and so he said he would just setup an account that we could go to eway.com with and login with it to get our supplies.

At this point, I'm waiting for that email - he said it could take up to 48 hours to receive it.

Received the email with the account information, so we can now login with our own account.

I logged in Monday, and by Tuesday the order was sitting on my Bishops door-step. I suppose that's the benefit of having a Staples distribution center in my home town. It worked awesome - very pleased with the result and ability to buy from Staples and have it billed directly to the Ward. I price shopped the items and overall we saved quite a bit.