maps.lds.org Server Error

Hello,

I have been receiving a frequent server error on maps.lds.org today. Any info on this? I've just arrived in Phoenix to study for the next few months and want to get the info of the local wards.

Regards,
Matt

matthewmidgley wrote:I have been receiving a frequent server error on maps.lds.org today. Any info on this? I've just arrived in Phoenix to study for the next few months and want to get the info of the local wards.

It's working fine for me now. Occasionally the server is busy or has other problems. I find that it often works better in the night time. I haven't accessed the maps earlier today, so I don't know of any problems then, but you might just try it again now.

Working much better this evening, thanks.

For at least the past week, I have been receiving a Server Error when I click on the marker indicating there is more than one household in the house on the map. I have made attempts at various times of the day and week on different computers, so I don't think this has to do with server loads at various times of the day or week. When I click on any other marker for a single household in a house it functions just fine.

I get redirected to a page that states the following:

Sorry, an error occurred processing this page

This is a "server-side" error, meaning the problem is not with your PC or Internet connection but instead is a problem with the web site's server. Even though the issue is not yours to troubleshoot or resolve, there are a few things you can do:

* Retry the web page by clicking the refresh/reload button or trying the URL from the address bar again. Even though the Server Error is reporting a general error on the web site's servers and not your computer, the server error may only be temporary. Trying the page again will often be successful.
* Come back later. The Server Error message is often temporary and should be resolved fairly soon.
* Use your browser's back button to go back to the page you came from.
* Return to the homepage.

I have done these items with no success. Can anyone duplicate this issue? There is not a "Feedback" link on the maps page (unless I just don't see it). Hoping that a maps developer will see this and let us know.

nmecantwin73 wrote:For at least the past week, I have been receiving a Server Error when I click on the marker indicating there is more than one household in the house on the map. I have made attempts at various times of the day and week on different computers, so I don't think this has to do with server loads at various times of the day or week. When I click on any other marker for a single household in a house it functions just fine.
...
I have done these items with no success. Can anyone duplicate this issue? There is not a "Feedback" link on the maps page (unless I just don't see it). Hoping that a maps developer will see this and let us know.

I can duplicate this problem. It is a consistent problem, just as you said, with every multiple household location.

Even if a particular page on lds.org doesn't have a Feedback link, you can always use the Submit Feedback link on the home page of http://lds.org to report problems you encounter anywhere on lds.org, including maps.lds.org.

Thanks for verifying, Alan. I have submitted feedback via the appropriate channel.

I've had this same error consistently every time I sign in - I sent feedback way back in December, it's now January 19 and not even an acknowledgement to my feedback

paulstreet wrote:I've had this same error consistently every time I sign in - I sent feedback way back in December, it's now January 19 and not even an acknowledgement to my feedback

Don't feel bad about not receiving acknowledgment of your feedback -- that's not part of the process. I never get a response, either, and I've sent in dozens of feedback items.

However, I have had communication from a couple of Church employees that has referred to specific information they received through the feedback process, so I know that the feedback you send is processed and distributed to the appropriate teams.

Does anyone know if there is an anicipated fix for this and when it might be rolled out. We are supposed to have all our households updated on the map next week, but I have a bunch that cannot be done due to this error.

kthurgood wrote:Does anyone know if there is an anicipated fix for this and when it might be rolled out. We are supposed to have all our households updated on the map next week, but I have a bunch that cannot be done due to this error.

I just attempted to duplicate this error and everything worked perfectly. We have several multi-household homes and when I click on the map icon indicating one of them, a pop-up opens with the information. I've done this several times and it's working - at least for me.

kthurgood wrote:Does anyone know if there is an anticipated fix for this and when it might be rolled out. We are supposed to have all our households updated on the map next week, but I have a bunch that cannot be done due to this error.

I found that I am still able to move the multi-household icons by clicking and dragging them where they need to go. It will give the pop up to verify the location, however, the server error page still comes up after I click the "Done" button. When I navigate back to the map, I see that the location did move and it is not "unverified" any longer. It's a pain to have to go back and forth, but it gets the job done.

techgy wrote:I just attempted to duplicate this error and everything worked perfectly. We have several multi-household homes and when I click on the map icon indicating one of them, a pop-up opens with the information. I've done this several times and it's working - at least for me.

It's still broken for me. It's certainly conceivable that the issue is related to a particular set of households, or that it depends on the rights of the user. But in any case, it is still a problem for some situations.

kthurgood wrote:Does anyone know if there is an anicipated fix for this and when it might be rolled out. We are supposed to have all our households updated on the map next week, but I have a bunch that cannot be done due to this error.

Our Stake is also encountering similar update problems relating to multi-households. In addition, this evening I was working with our YSA branch clerk and he is unable to move/verify households. Is this because he is an out-of-unit member? What steps can we take to move/verify the households? We have been requested to complete this assignment by January 27th.

kmertlich wrote:... this evening I was working with our YSA branch clerk and he is unable to move/verify households. Is this because he is an out-of-unit member? What steps can we take to move/verify the households? We have been requested to complete this assignment by January 27th.

The inability to move households may well be related to the fact that the branch clerk is an out-of-unit member. I would check the following items:

1. Is he correctly listed in the maps.lds.org site as a Branch Clerk? When he signs in, he can go to the Home page of the Maps site (click on the icon that looks like a house to the right of the heading "Maps"). Below "Welcome, John Doe" it will list all the roles the system thinks he has. Is he listed as Branch Clerk? If not, proceed to step 2. If he is, then lower down will be a section for "Key Tasks & Tips". Verify that there is a subsection for Branch Clerk and that it says he can verify addresses.
2. Is he in CDOL as Branch Clerk? Login to CDOL, go to the branch, do Show All Positions, and see if he is listed as Branch Clerk with a standard calling (should be in black text -- not orange).
3. Is he in MLS as Branch Clerk? Make sure he has a Standard Calling in the Organizations section.

As of Friday 21st the ward clerk and I could not complete a move to verify addresses. Everything worked fine but move of the "egg" from the street to the house. We were not sure if this was a server error or not.

aebrown wrote:The inability to move households may well be related to the fact that the branch clerk is an out-of-unit member. I would check the following items:

1. Is he correctly listed in the maps.lds.org site as a Branch Clerk? YES When he signs in, he can go to the Home page of the Maps site (click on the icon that looks like a house to the right of the heading "Maps"). Below "Welcome, John Doe" it will list all the roles the system thinks he has. Is he listed as Branch Clerk?YES If not, proceed to step 2. If he is, then lower down will be a section for "Key Tasks & Tips". Verify that there is a subsection for Branch Clerk and that it says he can verify addresses. The sub-section is present. Does not say I can "verify addresses " but does say "update household locations" I assume this is one of the same???
2. Is he in CDOL as Branch Clerk? Login to CDOL, go to the branch, do Show All Positions, and see if he is listed as Branch Clerk with a standard calling (should be in black text -- not orange).
3. Is he in MLS as Branch Clerk? YES Make sure he has a Standard Calling in the Organizations section.

1- I am listed as the Branch Clerk in both accounts in question #1. It sates I should be able to update househould locations.
2- TBD
3- In MLS I do show as the Branch Clerk with a standard calling.

ncorbridge wrote:1- I am listed as the Branch Clerk in both accounts in question #1. It sates I should be able to update househould locations.
2- TBD
3- In MLS I do show as the Branch Clerk with a standard calling.

Thanks for the replies. To clarify on point #1, yes, that is what I'm talking about. I'm a clerk at the stake level, so I can't update locations, so I didn't know the exact wording.

So if the Maps application says that you are Branch Clerk and that you can "update household locations" then I'm confident that CDOL will say that you are Branch Clerk (since Maps gets its info from CDOL). And the question at hand regards the Maps application, so it seems clear that you have the correct permissions.

So now the question is why you can't move household icons. Are you doing it by dragging the icon? Or some other way? And what happens when you try that? Do you get a Server Error, and if so, is it after the household location has changed? Or does the household icon just not move?

I am having the same issues with the Ward Clerk of a YSA Ward. CDOL shows him correctly. and the move "egg" process looks correct right up to the "egg" moving to the house to show that the server has accepted the move. All other clerks can complete the move process but the YSA clerk.

The clerks in two wards in my stake have not been able to finish the moves this last week. One has the multiple household problem described above including the server-side error, the other is with all of the households in an apartment complex. If this has been reported then I will tell them to try once in a while until it works. I just wanted to report that at least two other wards are having the problem. I didn't know about one of them until I asked.

When I started the project of moving the households I was able to see the icons of the members (ie caution sign, orange button, etc). Then I got some error message and I can no longer see them. It makes moving much more difficult, since I have to click on the household from the directory at the left and then point to the correct house. Also, when I click on the correct house and the popup asks if it is the new location is exactly correct, I push on the done button but nothing happens. AN error message is displayed in the lower left hand corner of the browser that says:

Message: Attribute only valid on v:image
Line: 451
Char: 23
Code: 0
URI: https://maps-api-ssl.google.com/intl/en ... pi/main.js

Has anyone else encountered this?

I get this same server error every single time I use maps.lds.org as a signed in user, it doesn't matter what computer I use or which Internet browser, they all bring up the server error when I sign in...... very frustrating as I can't view our boundaries, members or anything

paulstreet wrote:I get this same server error every single time I use maps.lds.org as a signed in user, it doesn't matter what computer I use or which Internet browser, they all bring up the server error when I sign in...... very frustrating as I can't view our boundaries, members or anything

I am able to use http://lds.org/maps site, including the logon, without any problems. Response is quite slow, but it doesn't generate any errors and after a few minutes members of my ward are posted on the map.

No, that doesn't seem to be the problem. I have let it sit for an hour and the icons still do not show up. Something must be wrong with my account credentials, because it does the same thing when I log in from my computer at work. I have also tried using Firefox instead of Explorer and it does the same thing.

Someone, please help!:(

jadams875 wrote:No, that doesn't seem to be the problem. I have let it sit for an hour and the icons still do not show up. Something must be wrong with my account credentials, because it does the same thing when I log in from my computer at work. I have also tried using Firefox instead of Explorer and it does the same thing.

Someone, please help!:(

I assume that you're using LDS account credentials and not a non-lds account?

jadams875 wrote:Someone, please help!:(

I'd suggest calling Local Unit Support. Most of us here are just users like yourself. As such, we're largely limited to "ID-10-T" errors.

nmecantwin73 wrote:After weeks of receiving the Server Error when clicking on a multi-household icon, today I was able to click on the two we have in our ward and DID NOT receive the error! It worked just exactly how it should, and I was able to do with them what I needed to do.

Yesterday, things were working much better. Several of the clerks reported they were able to complete the assignment of verify households without getting the Server Error when clicking on multi-households. This evening I am attempting to validate the amount of work completed. But, when I log on and view the maps I get this message: "Currently, additional functionality and data is available only to members of the Church of Jesus Christ of Latter-day Saints. Our records do not currently show that you are a member." I still have all of the functionality I had before with the calendar, leaders and clerk resources, etc...

My stake is also working on verifying addresses but I'm finding it very difficult to teach the clerks how to verify the addresses and verify the work is getting done because of how limited my access is. I am the stake clerk but when I goo to the maps site, I don't see bounbaries, I can ony view one household at a time and I can only change the location of meetinghouses. I had a member of the Stake Presidency log on and he could see all households on the map andtell if they were verified or not by the attention icon on the unverified households. Why can't I see that? Are any other Stake Clerks having Problems?

The other thing that I find odd about the logic is that the local units have the final say on where a household is. Once the ward has verified the location, it doesn't appear that the hoh can correct a mistake the ward might have made when the address was verified. They are directed to have the unit's clesk fix the problem. Seems like the hoh should be able to override the clerk on the household's location.

jasonhyer wrote:My stake is also working on verifying addresses but I'm finding it very difficult to teach the clerks how to verify the addresses and verify the work is getting done because of how limited my access is. I am the stake clerk but when I goo to the maps site, I don't see bounbaries, I can ony view one household at a time and I can only change the location of meetinghouses. I had a member of the Stake Presidency log on and he could see all households on the map andtell if they were verified or not by the attention icon on the unverified households. Why can't I see that? Are any other Stake Clerks having Problems?

I'm an assistant stake clerk, and I can see the same information for my stake that the member of your stake presidency can see for yours. So I can't explain why you would only be able to view one household or not see boundaries. Stake-level people can't change or verify household locations by design, but you still should be able to see all the information.

jasonhyer wrote:The other thing that I find odd about the logic is that the local units have the final say on where a household is. Once the ward has verified the location, it doesn't appear that the hoh can correct a mistake the ward might have made when the address was verified. They are directed to have the unit's clesk fix the problem. Seems like the hoh should be able to override the clerk on the household's location.

I don't find that odd. There is great benefit in consistency in this effort. If you leave it up to members, some will put their marker on their house, others in the driveway, some in the middle of the street. I personally think it is good that it is left to the clerks to do this job.