Unable to see the new calender

After I log in to the new lds.org and go to the Calender, it continues to "load" and I am not able to see it. I can see all other areas, Resources, Membership, Organizations and Reports.

Suggestions?

loghomebldr wrote:After I log in to the new lds.org and go to the Calender, it continues to "load" and I am not able to see it. I can see all other areas, Resources, Membership, Organizations and Reports.

Suggestions?

It's not uncommon for the new calendar to have moments when the server is busy. Before I'd get too concerned, I'd try coming back an hour or two later to see if it's working better. Sometimes simply doing a page refresh in your browser helps.

Thanks. I've tried for 5 or 6 days in a row, multiple times. Last night I tried at midnight. Same result.

loghomebldr wrote:Thanks. I've tried for 5 or 6 days in a row, multiple times. Last night I tried at midnight. Same result.

Try clearing your browser cache and cookies and try again.
If you continue to have problems, try a different browser.

I just tried to view the calender on a second computer, same thing, could the modem be causing a problem?

loghomebldr wrote:I just tried to view the calender on a second computer, same thing, could the modem be causing a problem?

That doesn't seem likely, but if you've got something designed to "protect" your computer by screening the content, it might be doing something. Not the modem but perhaps a security device, firewall, etc.

Still trying to figure this out. Tried to view the calender on my ipod, same result.

loghomebldr wrote:Still trying to figure this out. Tried to view the calender on my ipod, same result.

If your iPod uses your home's wireless network, then it's still possible that it is a problem with your local firewall (which might be built into your router).

It's also possible that there is some issue with your ward or stake calendar. You might try asking someone else in your ward to take a look at the calendar and see if they have the same problems you do.

I just tried viewing the new calender at my daughters house. I get the same result.

She logged in and our stake calender came right up.

loghomebldr wrote:I just tried viewing the new calender at my daughters house. I get the same result.

She logged in and our stake calender came right up.

This is starting to sound like a permissions issue. It's clear from what you're telling us that only your account has the problem.

If the stake calendar were permissioned as a private calendar then your daughter most likely wouldn't be able to see it either. When you created your LDS account did you include membership information? If you didn't then that's your problem. The logon must recognize you as a member of the church in order to see the calendar.

techgy wrote:This is starting to sound like a permissions issue. It's clear from what you're telling us that only your account has the problem.

If the stake calendar were permissioned as a private calendar then your daughter most likely wouldn't be able to see it either. When you created your LDS account did you include membership information? If you didn't then that's your problem. The logon must recognize you as a member of the church in order to see the calendar.

I have been logging into my LDS account for years.

When I log in, I can see everything except the calender.

loghomebldr wrote:I have been logging into my LDS account for years.

When I log in, I can see everything except the calender.

Hmmm. Since your wife can see the account it doesn't sound like a problem with the calendar.
Is the calendar the only item that's giving you problems? Out of curiosity what's your calling?
You may have to contact Local Unit Support next week and get their assistance.
If you do find a solution, please let us know what it was.

Yes, the calender is the only thing giving me problems. I am the Stake Clerk.

loghomebldr wrote:Yes, the calender is the only thing giving me problems. I am the Stake Clerk.

The calendar will definitely act differently for people with administrative privileges (which you have as stake clerk) than for regular members (such as your daughter).

As one additional troubleshooting step, it would be nice to know if another stake-level calendar approver (such as a member of the stake presidency, or the stake executive secretary, or an assistant stake clerk) has the same problem you have. If they do, then the problem is likely somehow with the data on your calendar; if not, then the problem is somehow connected to your account. Either way, it probably represents a malfunction in the software that is beyond your control, but knowing the scope of the problem may help the Support people you contact for help.

Our exec secretary and asst stake clerk have no problem viewing and adding items to the calender. It's only me having issues.

loghomebldr wrote:Our exec secretary and asst stake clerk have no problem viewing and adding items to the calender. It's only me having issues.

Try logging into https://cdol.lds.org/cdol/security/login.jsf and verify that your calling is correct in your stake. This still sounds like a permissions issue. If your calling is correct in the CDOL then I would recommend that you call the Local Unit Support desk on Monday and see what help they can offer. Whatever happens, report back. I'm dying of curiosity to know what the solution was. Good luck.

Contacted support. They have sent the information to the guys who actually manage the calender, it may take them 2 or 3 days to resolve the issue.

loghomebldr wrote:

techgy wrote:This is starting to sound like a permissions issue. It's clear from what you're telling us that only your account has the problem.

[...] When you created your LDS account did you include membership information? If you didn't then that's your problem. The logon must recognize you as a member of the church in order to see the calendar.

I have been logging into my LDS account for years.

When I log in, I can see everything except the calender.

Just to be clear, this means that when you log in to lds.org and select the directory, you have full access to your ward and stake directory?

jbh001 wrote:Just to be clear, this means that when you log in to lds.org and select the directory, you have full access to your ward and stake directory?

I have access to everything except the calender.

I contacted Local Unit Support and they are still unable to resolve this. I received 2 calls from them after my initial call so I know they tried. I was reminded that the Church has millions of members and they have many bugs they are currently trying to fix. I'll just be patient and wait.