As a ward clerk I need to know a lot of this so I can help guide those in the different presidencies. My Bishop is great, as he has been leading the charge, and is better able to explain things than I am, as he has played on the new.lds.org site long before it went live, while I hopped on just a couple weeks beforehand. Our stake presidency use computers every day at their jobs, so they are computer literate (for high council members it is hit or miss). The stake tech support guy is a member of our ward, so just a word in his ear helped make the stake presidency aware of how far along things where/are.
The third Sunday the assistant clerk (four of us, plus the ward clerk) are invited to the bishopric meeting, as a clerk's training session. One of us is asked to give a lesson based on our calling, in my case it was how to use the map feature to find a unit name and number to help speed up the request of records (prior to MLS 3.3). The ward clerk did an overview of the new.lds.org website for the bishopric ward council meeting last year, and it helped make the local axillary presidents aware of what was available last year.
The thing that would help the most, and that the presidencies would like, is to know who is able to view what based on their callings. As an assistant ward clerk for membership I am able to view callings and organizations, yet a secretary for one of those organizations/auxiliary is not able to. The person that I am helping, or training, may not have the same permissions and tools as I do, and so this makes it harder. I can explain that the tools menu is broken into two parts, the upper portion is for all members, while the lower part is for your calling - that is easy. Yet when I try suggesting a tool to use based on their calling, and it doesn't show up, or I provide a link to use after they log in, and it doesn't work, it reminds me that I don't know who can do what on-line. I know that we can only view the data on-line, we still have to be in the clerk's office, using the stake provided computer, running MLS, to make the actual changes, and I am able to explain that any that ask.
Provide the information to those of us that will be conducting the training, and let us decide what to pass along, based on our audience. I am in a smart ward, even if it is not a BYU ward, we have only two members without a computer, and two others chose not to use email, out of 500+ members. The Relief Society has a move-in packet they provide to new sisters, and I was consulted on updating the LUWS log-in and registration info, and where to find the new ward calendar(s). Over the next couple weeks the presidencies will be taking a New Family Search training, and that is also going to be a jumping off point for the new lds.org site. After the presidencies are trained they will be holding training in the different organizations, such as EQ, HP, RS, and YM/YW.
My biggest concern is having the proper information available so I can pass it along to who needs it. I like the first PDF, where it was two-sided, and helped the average member get logged in to the church web site. I think a second sheet based on callings will be helpful for our ward, yet I still need to find the information explaining who can do what, and what tools are available to each calling.
You folks have given me a couple ideas on how to help get the information out there. Thank you