Problem printing articles longer than 2 pages?

I noticed this today when I tried printing out a couple of Ensign articles from LDS.org. I was printing from the Gospel Library (not the PDF version of the magazine). The first two pages printed fine, but for some reason everything after that got cut off except for the copyright information, which printed at the top of the third page. This first occurred on the church computer, but I just reproduced it on my laptop.

I'm using the latest version of Firefox, and the problem occurred whether I printed to the printer or the CutePDF writer.

Has anyone else seen this? Is this a Firefox bug?

I just tried with different print settings, margins, headers/footers, etc. in Firefox, but could not reproduce the problem you saw using either my laser printer, or CutePDF.

Which article were you trying to print? What settings were you using? Margins? Portrait/Landscape? Shrink to Fit/Scale? Headers/Footers? Did the print preview show the full text?

Thanks,
Mike

The article was "Content with the Things Allotted unto Us" by Elder Neal A. Maxwell. The print preview had the same problem. The options should be Firefox defaults -- 0.5" margins on all sides, portrait, "shrink to fit page width" checked, and normal headers/footers (title, URL, page number, date/time).

Hummm... I couldn't get it to malfunction with either Firefox 3.5.9 or IE 8.0.6001.

Anyone else see this? THIS is the page he's seeing the printing errors on, although it's probably not the only one.

kcowolf wrote:The article was "Content with the Things Allotted unto Us" by Elder Neal A. Maxwell. The print preview had the same problem. The options should be Firefox defaults -- 0.5" margins on all sides, portrait, "shrink to fit page width" checked, and normal headers/footers (title, URL, page number, date/time).

I went to Content with the Things Allotted unto Us, and printed from Firefox 3.6.3, with all the default print settings, as you described.

And indeed, the result is exactly as you described. I have attached the PDF generated by CutePDF. I even tried the next talk, As Doves to Our Windows by Elder Holland, and it had the same problem.

But then I tried the same thing with Chrome, and it printed correctly (that is also attached). So it appears to somehow be a Firefox 3.6 issue, or at least an interaction between these Gospel Library talks and Firefox 3.6, since Mikerowaved couldn't duplicate it with FF 3.5.

Are you using the print button on the page or the one in the browser? Or does it matter?

It happens whether I choose print from File menu or the page's print button.

Alan_Brown wrote:...since Mikerowaved couldn't duplicate it with FF 3.5.

Ah yes. I was running Win 7 in a VM and didn't realize my Firefox there was outdated. As soon as I spawned a machine with FF 3.6.3 the problem showed up.

A Google search shows many frustrated users throughout the I'net with similar webpage printing problems after they upgraded to FF 3.6. The only workaround I saw was to use a different browser. Not very helpful, but at least we know it's not a problem unique to lds.org.

Thanks for looking into this, everyone. I'm glad to know I'm not the only one and that it's not an lds.org problem; hopefully the Firefox devs will get it figured out soon.

Also, it looks like if you use Coral IE Tab and click the "Print" button on the article page, it prints all four pages.

Thank you for the discussion on this. We did find the same problem with FF 3.6...and have a solution in our deploy pipeline. It should be fixed with our next deploy (sorry can't give specifics on when).

I've found a fix that works pretty well to print the entire document (multiple pages) with Firefox. First select all of the text that you want to print. Then select File, Print and select the Option to Print Selection Only. The only problem I notice with this is it may cut the last line on the page in half and display part of it on two pages. The potential fix for this is to adjust the Scale to 99 0r 98% in your print settings.

Tyler wrote:Thank you for the discussion on this. We did find the same problem with FF 3.6...and have a solution in our deploy pipeline. It should be fixed with our next deploy (sorry can't give specifics on when).

Good to hear a solution is on its way. While studying the June home teaching message, I decided to check a footnote not visible on my printout (made with Firefox 3.6.3 yesterday), only to find a lot more text in the browser window than on paper.

This forum is great. After seeing that the printout was missing some text, I remembered having seen this thread. Not only has the problem been discussed in detail, the thread contains a workaround and word that a solution on is on the way.

Thanks.

I've noticed this same printing problem on other non-Church websites as well. Trying to print from a browser other than Firefox seems to be a viable work-around for now.

Tyler wrote:Thank you for the discussion on this. We did find the same problem with FF 3.6...and have a solution in our deploy pipeline. It should be fixed with our next deploy (sorry can't give specifics on when).

I just printed (well, attempted to print) the First Presidency message using Firefox 3.6.6, and the problem still appears to be there. For an issue this significant, I'm a bit surprised it's still apparently not fixed.

I just printed a three-page conference talk from the general conference HTML area, and page 3 printed fine. Did the fix happen, or are conference talks not affected?

rmrichesjr wrote:I just printed a three-page conference talk from the general conference HTML area, and page 3 printed fine. Did the fix happen, or are conference talks not affected?

Are you using Firefox 3.6.7 (the current version)? Perhaps that included the fix.

Alan_Brown wrote:Are you using Firefox 3.6.7 (the current version)? Perhaps that included the fix.

That's what I forgot to put in my previous posting. Actually, 3.6.8 is now the current version. I'm still on 3.6.6. (I quit compiling Firefox from source a while ago and now just use the packages supplied by Mandriva. I suspect they'll update to 3.6.8 pretty soon.)

rmrichesjr wrote:That's what I forgot to put in my previous posting. Actually, 3.6.8 is now the current version. I'm still on 3.6.6. (I quit compiling Firefox from source a while ago and now just use the packages supplied by Mandriva. I suspect they'll update to 3.6.8 pretty soon.)

Well, it's still a problem with FF 3.6.8 (I just verified this). That was just a wild hope on my part that somehow Firefox could fix it. But this post makes it pretty clear that the Church will have to fix the way lds.org handles this, so I guess we still need to be patient.

I've noticed the same problem before on basically all web pages that the print length exceeds 2 pages.

I'm now on Firefox 3.6.8 with Windows 7 (x64).

Tonight I got aggravated enough to try and find a solution to the 2 page printing. Firefox 4.0 Beta 6 will actually print the WHOLE lesson. After I downloaded and installed it I could really print the entire lesson ~ my blood pressure is coming down now. The link for the beta is:
http://www.mozilla.com/en-US/firefox/all-beta.html
Happy printing!!