How to find a priest certificate for a member that moved into the ward

We had a family move into our ward recently, and they are trying to find a priest ordination certificate for one of their sons that was ordained in their previous ward. How do they go about getting a copy? When I (the ward clerk) go into LCR, all I can see is a certificate populated with our ward and stake, and a blank for the bishop's signature as if it were a new ordination. Thanks.

Call the prior ward to see if they printed it.

The only route I can think of likely requires sending the record back and having them print, sign, and mail it. The get the record back to the new ward.

The other option would be to print a certificate in the current ward, if the ordination was recorded in the previous ward in LCR.