For Individuals or "Patriarchs and Leaders"?
The individual one works fine for me.
You might try incognito/private mode. Cookie buildup on church sites causes all kinds of strange problems.
Have you searched the
Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your
Profile to include your general location.